PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gigmasters and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gigmasters
Has Verified Representatives
2.0
Thumbtack
1.9
Gigmasters
Thumbtack

Gigmasters and Thumbtack Overview

Total reviews 45 3033
Company responses 12 0
Issues resolved 0 6

Gigmasters and Thumbtack Consumer Ratings

Rank
27 out of 208 in Events category
71 out of 325 in Auctions and Marketplaces category
Customer service
19 in category
42 in category
Exchange, Refund and Cancellation Policy
26 in category
46 in category
Website
37 in category
61 in category
Diversity of Products or Services
31 in category
86 in category

Gigmasters and Thumbtack Rating Details

Customer service
1.7 (23 reviews)
1.8 (1194 reviews)
Reviewer's quote

...My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls..

Read full review

...So I am currently paid 160$ for $100 worth of work and no means of contacting anyone in customer service..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (21 reviews)
1.7 (1054 reviews)
Reviewer's quote

They even sent all Vendors a notice, "encouraging" us to refund non-refundable deposits for the cancelled events (which we had already done), "so customers can use it for a future booking". TheBash would have Vendors pay ALL the burden for the COVID19 crisis, not customers, and certainly not The...

Read full review

When I wrote my concerns to them post my wedding, they were rude, blamed it all on me and refused to refund my money. They said they have been in this business for 10 years but it's my first wedding, so I should not be teaching them the correct ways. The event company has not stopped responding to...

Read full review
Website
1.8 (21 reviews)
2.2 (1081 reviews)
Reviewer's quote

However, customers click on booking in the gigmasters website and never pay the deposit. Gigmasters require 5% booking fee for the lead (on top of the yearly fee they take from the company; over $300 yearly). The big problem is that gigmasters immediately freezes our account for non-payment of the...

Read full review

...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

Read full review
Diversity of Products or Services
1.5 (19 reviews)
2 (1004 reviews)
Reviewer's quote

Gigmasters: I am discontinuing all services with Gigmasters as of 09/04/2017 at the fiscal end of this service year. Do not charge my account again. I am not paying you - to allow dangerous betrayers to ruin my business reputation...

Read full review

This is horrible cant speak to a person to resolve issues with a customer that failed to pay me for services..

Read full review

Gigmasters and Thumbtack Pros and Cons

Pros
  • Ease of transaction
  • Work just like a booking agent
  • Product works
  • Concept
  • Idea
  • Customer service
Cons
  • Scams to get you to stay
  • Customer service
  • Ranking system for vendors
  • Lost money
  • No accountability
  • Customer service

Gigmasters and Thumbtack Most Positive Reviews

Top rated reviews
4.8

I am a Santa Claus Vendor. I do not understand any of the complaints.
As a self employed business person, it falls on you...

Read full review
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

Read full review
4.6

Gigmasters is a company with exeptional customer service and follow through to customers (a rapidly dying breed from aut...

Read full review
5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

Read full review

Gigmasters and Thumbtack Most Critical Reviews

Lowest rated reviews
1

Musicians have to pay an annual fee to post themselves with Gigmasters. I signed up as a performer 8 months ago....

Read full review
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

Read full review
1

We had used gig masters services for our wedding DJ company in Minneapolis Mn and noticed that they are producing fake l...

Read full review
1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

Read full review

Gigmasters and Thumbtack Latest Reviews

Recent published reviews
2.2

When COVID19 hit, all of our jobs cancelled. Since large assemblies of people were banned at the local/state/federal lev...

Read full review
1

I hired a handiman to install a gas wall oven in my house through Thumbtack. All of our correspondence prior to the inst...

Read full review
No votes

they are theeeeee absolute worse don't book with them at all they take you through the *** ONE MAN BAND warning don't...

Read full review
1

hey my name is Ron and my account was closed because of someone that did something wrong on their account referred me...

Read full review

Gigmasters and Thumbtack Products and Services

Most reviewed product and services
  • Gigmasters Leads (5 reviews)
  • Gigmasters Membership (5 reviews)
  • Gigmasters Subscription (3 reviews)
  • Thumbtack Leads (671 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)