PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gigmasters and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Gigmasters and Thumbtack Overview

Total reviews
Company responses
Issues resolved

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2969 reviews. It is 2926 reviews more than Gigmasters received since Jul 17, 2012.

Gigmasters and Thumbtack Consumer Ratings

24 out of 327 in Events category
58 out of 430 in Auctions and Marketplaces category
Customer service
18 in category
29 in category
Exchange, Refund and Cancellation Policy
22 in category
33 in category
35 in category
50 in category

Gigmasters and Thumbtack Rating Details

Customer service
1.7 (22 reviews)
1.8 (1149 reviews)
Reviewer's quote

...My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls..

Samantha M

...type of job and made me spent 30$! But you allowed a person I paid 30$ a fake person to rate me over a service I never gave!? and I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him in the review, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard...

Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.7 (1010 reviews)
Reviewer's quote

...I called and sent email asking to cancel my account and refund my money. I recieved email from Andrea Gorotiza Account Specialist 866. 342...

stan i

...The language barrier makes it very difficult to discuss any major issues with refunds or review issues. For a Pro who is a Top Pro who spends over 500+ a month, they should have a dedicated supervisor who speaks english and who fights for the Pro not for the rules of a review or a refund..

1.8 (20 reviews)
2.3 (1037 reviews)
Reviewer's quote

However, customers click on booking in the gigmasters website and never pay the deposit. Gigmasters require 5% booking fee for the lead (on top of the yearly fee they take from the company; over $300 yearly). The big problem is that gigmasters immediately freezes our account for non-payment of the...


...The website is absolutely flawed on multiple levels. Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services. Totally fraudulent claims and lies...

D. L

Gigmasters and Thumbtack Pros and Cons

  • Ease of transaction
  • Work just like a booking agent
  • Customer service in 2014
  • Concept
  • Idea
  • Ease of use
  • Scams to get you to stay
  • Customer service
  • Ranking system for vendors
  • Lost money
  • No accountability
  • Customer service

Gigmasters and Thumbtack Most Positive Reviews

Top rated reviews

I am a Santa Claus Vendor. I do not understand any of the complaints.
As a self employed business person, it falls on you...


Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

Gigmasters and Thumbtack Most Critical Reviews

Lowest rated reviews

Musicians have to pay an annual fee to post themselves with Gigmasters. I signed up as a performer 8 months ago....


As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

Gigmasters and Thumbtack Latest Reviews

Recent published reviews

No work for band at this point

Read all 42 reviews

No. Still having problems receiving notifications on job leads.

Read all 2969 reviews

Gigmasters and Thumbtack Products and Services

Most reviewed product and services
  • Gigmasters Membership (5 reviews)
  • Gigmasters Leads (5 reviews)
  • Gigmasters Subscription (3 reviews)
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)