PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GiftTree and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GiftTree

GiftTree

Has verified representatives
2.1
GiftTree
ProFlowers

GiftTree and ProFlowers Overview

Total reviews
109
1335
Company responses
33
12
Issues resolved
1
5

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1335 reviews. It is 1226 reviews more than GiftTree received since Aug 20, 2011. GiftTree responds to reviews and communicates with its consumers more often than ProFlowers. GiftTree customer service team contacts its customers via PissedConsumer.com in 30 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GiftTree customer support team than with ProFlowers customer service.

GiftTree and ProFlowers Consumer Ratings

Rank
18 out of 277 in Flowers / Florist category
29 out of 277 in Flowers / Florist category
Customer service
21 in category
26 in category
Website
19 in category
24 in category
Delivery Service
14 in category
18 in category

According to consumer ratings and reviews, GiftTree ranks 11 points higher in the Flowers / Florist category than ProFlowers. People gave GiftTree 1.6 stars for Customer service criterion in Flowers / Florist category and it is 65 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that GiftTree has a higher rating than ProFlowers. Regarding Delivery Service criterion, consumers gave GiftTree 1.7 stars and it is 84% greater than other in category. ProFlowers however was rated 1.6 stars and it is 79% greater than other in category.

GiftTree and ProFlowers Rating Details

Customer service
1.6 (60 reviews)
1.3 (265 reviews)
Reviewer's quote

When I called Customer Service after seeing the email, they first told me they emailed me at 11. 05 am (WRONG), then they said they called me then (WRONG), then they offered to deliver it the next day (???). Other than a "Sorry", they offered a $ 20 credit for a future order - their delivery charge...

PissedConsumer1306975

...Very dissatisfied with proflowers customer service as well..

Kiley
Website
2.5 (56 reviews)
2.1 (255 reviews)
Reviewer's quote

...Do not bother ordering anything from this website. Not trustworthy AT ALL!!..

Amyra

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E
Delivery Service
1.7 (55 reviews)
1.6 (224 reviews)
Reviewer's quote

Scheduled delivery just does not work. I. e...

Natasha r

...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

PissedConsumer670203

GiftTree and ProFlowers Pros and Cons

Pros
  • Price
  • Ordering was easy
  • Ease of ordering
  • Selection
  • Website
  • Initial prices
Cons
  • Non delivery of order
  • Inability to fix the problem
  • Timeliness of the delivery
  • Customer service
  • Hidden costs
  • Fraudulant representation

GiftTree and ProFlowers Most Positive Reviews

Top rated reviews
5

I was worried about the gift basket i bought. But my husband was happy.

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

GiftTree and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I placed an order with this company (Gift Tree) for my girlfriends birthday. I order the balloons, teddy bear, and a...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

GiftTree and ProFlowers Latest Reviews

Recent published reviews
1

I paid A LOT of extra money to ensure that an already overpriced gift was delivered to Kansas TODAY. It is sitting in...

Read all 109 reviews

I ordered a bouquet arrangement for my sisters birthday from PROFLOWERS, which was delivered late! They delivered the...

Read all 1335 reviews

GiftTree and ProFlowers Products and Services

Most reviewed product and services
  • Gifttree Delivery Service (40 reviews)
  • Gifttree Gift Basket (17 reviews)
  • Gifttree Arrangement (8 reviews)
  • Proflowers Flowers (418 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)