PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Giant Eagle and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Giant Eagle
Kroger

Giant Eagle and Kroger Overview

Total reviews
250
1125
Company responses
0
0
Issues resolved
0
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 875 reviews more than Giant Eagle received since Jun 30, 2011.

Giant Eagle and Kroger Consumer Ratings

Rank
93 out of 623 in Food Stores category
50 out of 623 in Food Stores category
Customer service
72 in category
46 in category
Price Affordability
90 in category
57 in category
Website
69 in category
52 in category

According to consumer ratings and reviews, Kroger ranks 43 points higher in the Food Stores category than Giant Eagle. People gave Giant Eagle 1.8 stars for Customer service criterion in Food Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Kroger has a higher rating than Giant Eagle. Regarding Website criterion, consumers gave Giant Eagle 2.5 stars and it is 54% greater than other in category. Kroger however was rated 2.7 stars and it is 66% greater than other in category.

Giant Eagle and Kroger Rating Details

Customer service
1.8 (105 reviews)
2 (422 reviews)
Reviewer's quote

At the Get go gas station in Crafton Ingram plaza has a terribly horrible attitude and customer service skills. I went to buy cigarettes, I asked to Marlboro ice and she grabbed Marlboro lights, no big deal simple mistake so I repeated Ice she replied with a nasty tone "these are lights", I replied...

Jason G

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Price Affordability
2.4 (89 reviews)
2.8 (356 reviews)
Reviewer's quote

...NOT weird prices like $14. 01 or $28. —whatever...

Security B

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D
Website
2.5 (87 reviews)
2.7 (353 reviews)
Reviewer's quote

I have purchased e-gift cards on Giant Eagle's website several times with no issues. This saves me a tremendous amount of time. However, there must have been maintenance performed on the website because I have not been able to purchase an e-gift card on Giant Eagle's website for 2 months! I have...

PissedConsumer1195838

...The coupons on their website are of low value, or for grocery pick up only. They also have a couple of new managers apparently. The old managers were friendly and would speak to me...

PissedConsumer1580496

Giant Eagle and Kroger Pros and Cons

Pros
  • I like the proximity of the store
  • Sale prices
  • Normally i like there meats from the good meat counter
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Produce shelf life
  • Lack of professionalism by the pharmacists
  • Lack of care
  • Customer service
  • Customer service skills
  • No management

Giant Eagle and Kroger Most Positive Reviews

Top rated reviews
5

For two years I have gone into Giant Eagle Elyria, OH to find out there was no thyme available. Thanksgiving is the...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Giant Eagle and Kroger Most Critical Reviews

Lowest rated reviews
1

I actually work at Giant Eagle #70 in PA and it sucks. I have managers who will let customers get away with anything if...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Giant Eagle and Kroger Latest Reviews

Recent published reviews
1

My wife asked for 911 ( police )to be called. They were not. Instead i guess since my wife has physical &;;;;;...

Read all 250 reviews
2.6

I purchased a gift card from Kroger on Oakwood Ave in Huntsville, Al. I was allowed to use the card a couple of times,...

Read all 1125 reviews

Giant Eagle and Kroger Products and Services

Most reviewed product and services
  • Giant Eagle Customer Care (31 reviews)
  • Giant Eagle Cashier (26 reviews)
  • Giant Eagle Prescription Refill (7 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)