PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Getaroom and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Getaroom

Getaroom

Has Verified Representatives
1.6
Getaroom
TripAdvisor

Getaroom and TripAdvisor Overview

Total reviews 444 55
Company responses 132 0
Issues resolved 22 1

Getaroom and TripAdvisor Consumer Ratings

Rank
113 out of 579 in Travel Agencies category
14 out of 170 in Review Websites and Directories category
Customer service
94 in category
10 in category
Website
151 in category
14 in category
Product or Service Quality
119 in category
16 in category
Exchange, Refund and Cancellation Policy
90 in category
24 in category

Getaroom and TripAdvisor Rating Details

Customer service
1.2 (232 reviews)
1.4 (27 reviews)
Reviewer's quote

The customer service was fine except no one I spoke to was empowered to resolve my issues in a satisfactory manner. I wanted to speak to a manager or supervisor, but I was prohibited from doing so. I needed to cancel a reservation due to illness and I wanted to plead my case to see if Getaroom...

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...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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Website
1.1 (213 reviews)
1.6 (27 reviews)
Reviewer's quote

I rented a room online I thought was the hotels website and I was charged $219 for a room that was $149 ,when I paid online the price was $168 all together and it charged me $219 . This company is a RIP OFF..

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Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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Product or Service Quality
1.1 (205 reviews)
1.5 (24 reviews)
Reviewer's quote

!!!BEWARE - THIS SITE/SERVICE IS A SCAM. THEY PRETEND TO REPRESENT THE HOTEL RESERVATION SERVICE WITH A ATTRACTIVE PRICE BUT THEY APPLY A UP CHARGE OF 40 - 50 PERCENT THAT THEY CANNOT BREAKDOWN! SINCE THE HOTEL DID NOT BOOK THE ROOM, THEY ARE UNABLE TO HELP YOU! I REPORTED THEM TO THE STATE OF OHIO..

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...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Exchange, Refund and Cancellation Policy
1.1 (225 reviews)
1 (10 reviews)
Reviewer's quote

...They still say reservations cannot be cancelled and I agreed to their policy. What about their policy and with Covid-19, I waited until we got confirmation to make the reservations. These are different times, I should get some leeway...

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No items

Getaroom and TripAdvisor Pros and Cons

Pros
  • That i know now never to use this company again
  • No pros cons beware of what your paying
  • No pros
  • Closing my account due to their nazi-like treatment of us
  • Helping 9000 people for free
  • Aaa
Cons
  • Feeling robbed
  • Are a rip off
  • Deception
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining

Getaroom and TripAdvisor Most Positive Reviews

Top rated reviews
5

Thank you Get a Room for giving us a full refund during Covid -19
Excellent customer service!!!

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5

...

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5

Just mins. after trying to contact this company for a refund and posting a request to this website, I received a call fr...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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Getaroom and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

Long story short - Getaroom.com (a TripAdvisor booking partner) cheated me by offering me a final purchase price (which...

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1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

I booked and cancelled a room through getaroom.com well before the fully refundable cancellation date. When I checked my...

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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Getaroom and TripAdvisor Latest Reviews

Recent published reviews
1

The customer service was fine except no one I spoke to was empowered to resolve my issues in a satisfactory manner. I...

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5

Please advise, I wrote a review and after 30 minutes deleted it, I want to make sure that a hotel will not see it as an...

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1

!!!BEWARE - THIS SITE/SERVICE IS A SCAM. THEY PRETEND TO REPRESENT THE HOTEL RESERVATION SERVICE WITH A ATTRACTIVE...

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No votes

Central Station on Old National Hwy, Elegance sports bar &;;;;;;;; grill, Bliss Club. Kwynter10@yahoo.com is my...

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Getaroom and TripAdvisor Products and Services

Most reviewed product and services
  • Getaroom Room Booking (164 reviews)
  • Getaroom Customer Care (34 reviews)
  • Getaroom One To One Hotel Room Booking (13 reviews)
  • Tripadvisor Customer Care (5 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)