PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Getaroom and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Getaroom

Getaroom

Has verified representatives
1.4
Priceline

Priceline

1.4
Getaroom
Priceline

Getaroom and Priceline Overview

Total reviews
311
1317
Company responses
69
0
Issues resolved
11
6

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1317 reviews. It is 1006 reviews more than Getaroom received since Jan 29, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Getaroom customer support team than with Priceline customer service.

Getaroom and Priceline Consumer Ratings

Rank
131 out of 695 in Travel Agencies category
124 out of 695 in Travel Agencies category
Customer service
104 in category
94 in category
Exchange, Refund and Cancellation Policy
81 in category
73 in category
Additional Fees
95 in category
70 in category

According to consumer ratings and reviews, Priceline ranks 7 points higher in the Travel Agencies category than Getaroom. People gave Getaroom 1.1 stars for Customer service criterion in Travel Agencies category and it is 150 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Priceline has a higher rating than Priceline. Regarding Additional Fees criterion, consumers gave Getaroom 1.1 stars and it is 63% greater than other in category. Priceline however was rated 1.4 stars and it is 72% greater than other in category.

Getaroom and Priceline Rating Details

Customer service
1.1 (160 reviews)
1.2 (368 reviews)
Reviewer's quote

I called customer service and asked if they could at least reinstate the room and they said no, they were not able to do that either. I asked for a supervisor repeatedly and was told there was no supervisor available. The kicker was that the booking clearly stated there was free cancellation and...

Guy P

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L
Exchange, Refund and Cancellation Policy
1.1 (159 reviews)
1.1 (320 reviews)
Reviewer's quote

I showed up to Hilton Garden Inn and they had no reservation for me and hotel was booked up at 9:30 PM when I got there. I called the 800 number I found on my charge account ..was put on hold for 1/2 hour .. I did not know this was a third party booking ... I was very angry .. I had to cancel my...

David C

...Even though the top of the reservation said "FREE Cancellation until Pickup". I will never us priceline again..

PissedConsumer1681170
Additional Fees
1.1 (150 reviews)
1.4 (149 reviews)
Reviewer's quote

...Getaroom charged $159 service fees. Called them immediately but they refused to refund..

Alex J

I purchased one night stay through Priceline and they charged tax/fees as one line item and didn't disclose the detail. At hotel, they have charged additional resort fee and City/Local tax. In order not to be double charged, I spoke with Helpdesk of Priceline twice and requested to provide further...

Seong K

Getaroom and Priceline Pros and Cons

Pros
  • That i know now never to use this company again
  • No pros cons beware of what your paying
  • No pros
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Feeling robbed
  • Are a rip off
  • Deception
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Getaroom and Priceline Most Positive Reviews

Top rated reviews
4.9

I had to add two extra days onto my Stay in Washington for 2017 on googling all booking sites they all came back at...

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Getaroom and Priceline Most Critical Reviews

Lowest rated reviews
1

Long story short - Getaroom.com (a TripAdvisor booking partner) cheated me by offering me a final purchase price (which...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Getaroom and Priceline Latest Reviews

Recent published reviews
1

Fraudulent bill charged to my credit card in November 2019, right after I stayed at a hotel a month earlier. Called to...

Read all 311 reviews

I booked a 3 day car rental through Priceline for Budget. 3 days insurance coverage was $33. When I went to pickup the...

Read all 1317 reviews

Getaroom and Priceline Products and Services

Most reviewed product and services
  • Getaroom Room Booking (130 reviews)
  • Getaroom Customer Care (24 reviews)
  • Getaroom One To One Hotel Room Booking (12 reviews)
  • Priceline Room Booking (146 reviews)
  • Priceline Flight Booking (133 reviews)
  • Priceline Car Rental Booking (63 reviews)