PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Getaroom and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Getaroom

Getaroom

Has Verified Representatives
1.6
Priceline

Priceline

1.4
Getaroom
Priceline

Getaroom and Priceline Overview

Total reviews
429
1775
Company responses
115
0
Issues resolved
21
8

Getaroom and Priceline Consumer Ratings

Rank
113 out of 564 in Travel Agencies category
139 out of 564 in Travel Agencies category
Customer service
90 in category
93 in category
Exchange, Refund and Cancellation Policy
92 in category
85 in category
Website
148 in category
103 in category
Additional Fees
113 in category
79 in category

Getaroom and Priceline Rating Details

Customer service
1.2 (221 reviews)
1.2 (532 reviews)
Reviewer's quote

...Kudos to Consumer Club for great customer service and to this site for creating the avenue to have action taken..

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I went online to book my room but the rate was very expensive for that reason I called customer service for a better rate being I Being a loyal customer for 3 weeks straight weeks..

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Exchange, Refund and Cancellation Policy
1.1 (213 reviews)
1.1 (470 reviews)
Reviewer's quote

The room was reserved with a no cancellation understanding, however, because of the additional charge after the fact of charging the credit card I reasoned that the non-cancellation policy, at that point, was also invalid. The ensuing dispute placed with my credit card company was upheld. I lost a...

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The way they wanted to take care of me is call the hotel and Ask for a refund. Lol of course they wont refund it its a week later your calling me back PRICELINE DOES NOT HELP IF YOU HAVE ISSUES DONT EXPECT A CALL BACK THE SAME DAY. So I paid for two hotels becauee Priceline could t call me back and...

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Website
1.1 (199 reviews)
1.6 (431 reviews)
Reviewer's quote

I thought I was on the website of the hotel I was booking with, looks exactly the same. After I had reserved I noticed a $636. 00 fee in addition to the price of the rooms...

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...I went back to your website and seen that you had lowered the price in less than 20min. I was upset because this was part of our honeymoon. We book with you all the time And never any problems with booking...

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Additional Fees
1.1 (196 reviews)
1.5 (284 reviews)
Reviewer's quote

The website design purposefully obscures the additional fees which will be applied upon purchase by placing them on a side panel and in a faint/light font. The advertised "Free Cancellation" option was unilaterally altered at booking. Although the promise of "Free cancellation" is made twice on the...

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...he finally admitted that he was referencing the statement in the fine print that says that one should bring a credit card because the hotel MAY have additional fees. That statement that is there for every single hotel, regardless if there is a resort fee. I pointed out that the inconsistency in having a resort fee disclosed for other hotels and not for this one is a problem and dishonest and he went as far to say that it's not even...

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Getaroom and Priceline Pros and Cons

Pros
  • That i know now never to use this company again
  • No pros cons beware of what your paying
  • No pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
Cons
  • Feeling robbed
  • Are a rip off
  • Deception
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Getaroom and Priceline Most Positive Reviews

Top rated reviews
5

Thank you Get a Room for giving us a full refund during Covid -19
Excellent customer service!!!

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

Just mins. after trying to contact this company for a refund and posting a request to this website, I received a call fr...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Getaroom and Priceline Most Critical Reviews

Lowest rated reviews
1

Long story short - Getaroom.com (a TripAdvisor booking partner) cheated me by offering me a final purchase price (which...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

I booked and cancelled a room through getaroom.com well before the fully refundable cancellation date. When I checked my...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Getaroom and Priceline Latest Reviews

Recent published reviews
1

After agreeing to pay $168 for a hotel room and having the charge made against my credit card the invoice that followed...

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No votes

I need any fun at the not get my rental August 3rd 2020 because I do not have a credit card account you guys charged me...

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1

This company is a total SCAM

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No votes

They say they didnt receive the reservation but price line charged me.

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Getaroom and Priceline Products and Services

Most reviewed product and services
  • Getaroom Room Booking (157 reviews)
  • Getaroom Customer Care (33 reviews)
  • Getaroom One To One Hotel Room Booking (13 reviews)
  • Priceline Room Booking (227 reviews)
  • Priceline Flight Booking (143 reviews)
  • Priceline Car Rental Booking (88 reviews)