PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelite Autoglass and Gerber Collision And Glass as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelite Autoglass
Gerber Collision And Glass

Safelite Autoglass and Gerber Collision And Glass Overview

Total reviews
920
7
Company responses
0
0
Issues resolved
5
0

Safelite Autoglass and Gerber Collision And Glass Consumer Ratings

Rank
245 out of 1720 in Service Centers and Repairs category
94 out of 1720 in Service Centers and Repairs category
Customer service
202 in category
85 in category
Product or Service Quality
174 in category
79 in category
Reliability
154 in category
67 in category
Value for money
179 in category
72 in category

Safelite Autoglass and Gerber Collision And Glass Rating Details

Customer service
1.4 (249 reviews)
2.7 (6 reviews)
Reviewer's quote

...Customer service rep said the driver would be found and contacted..

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...He had absolutely no concern for the value of customer service. Rather, his only objective was to defend himself in order to get out of taking care of his responsibility. And, unfortunately, that is exactly what he did...

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Product or Service Quality
1.5 (218 reviews)
2.6 (5 reviews)
Reviewer's quote

...Terrible customer service integrity will be reporting to the Better Business Bureau as well. My email is bhughe8@gmail. com if anyone from safe light wants to do what's rite by my mom..

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Horrible customer service. Has had my truck since June 20, 2016. They did body work first and fail to check engine when I told them it had a noise after the accident...

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Reliability
1.5 (213 reviews)
2.7 (6 reviews)
Reviewer's quote

...Fabulous! I am so thankful that I ‘trusted the safety and reliability of safelite to get my glass fixed EASY’..

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I purchased a 2015 Black on Black in Black BMW 528i, and I LOVE this car! The problem was that the dealer, BMW of Shererville IN (Avoid them like the PLAGUE!), sold the car with a cracked back bumper in two places that was not really visible at the time of purchase, and it was dusk and raining when...

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Value for money
1.6 (196 reviews)
3 (4 reviews)
Reviewer's quote

...I would like my windshield repaired or my money refunded so I can take my car to a reputable business that actually does what they claim. The poor repair forces you to buy a new windshield from them. Sneaky way to make money..

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As a final and very kind gesture he suggested that I use the money (that the insurance company would be reimbursing me) and put it toward the next warranty, because he would not be charging me for the work that had just been done. I had been told that this facility "rocks" but my own experience...

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Safelite Autoglass and Gerber Collision And Glass Pros and Cons

Pros
  • Friendliness off the tech
  • Mobil repair
  • Were helpful
  • Glass america call center based in illinois very professional
  • Chris p agent at il call center very professional and helpful
Cons
  • Customer service
  • Did not do the job right
  • Disrespectful technician
  • Very poor workmanship and customer service
  • Losing a vehicle with years left in it
  • Local owners refusal to honor warranties

Safelite Autoglass and Gerber Collision And Glass Most Positive Reviews

Top rated reviews
5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

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5

Was hit by a lunatic having a road rage tantrum. He was driving over the speed limit and way too close to me. When I had...

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5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers.
The last one t...

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4.8

I purchased a 2015 Black on Black in Black BMW 528i, and I LOVE this car! The problem was that the dealer, BMW of...

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Safelite Autoglass and Gerber Collision And Glass Most Critical Reviews

Lowest rated reviews
1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

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1

Horrible customer service. Has had my truck since June 20, 2016. They did body work first and fail to check engine when...

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1

I have a truck that had a broken window, too bad safelite autoglass was not the company to actually make the repairs!...

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1.9

Glass America (AKA: Gerber Glass & Collision) install a new PGW windshield on my Mazda 6 on July 11, 2016. I noticed a...

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Safelite Autoglass and Gerber Collision And Glass Latest Reviews

Recent published reviews
1

I had it fixed through my insurance company first shot put the wrong windshield in my truck second the glue at the top...

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No votes

Sorry to have to take 5 stars away but I took my car back for a second accident thinking I liked their...

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1.2

According to the warranty if Im not satisfied I have to option of repair or replace. I contacted satellite to fix their...

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2

The rear end damage wasn't bad at all! One bent bracket under the body panel, and a DING on the corner (I have...

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Safelite Autoglass and Gerber Collision And Glass Products and Services

Most reviewed product and services
  • Safelite Autoglass Repair (182 reviews)
  • Safelite Autoglass Car Part Replacement (54 reviews)
  • Safelite Autoglass Customer Care (39 reviews)
  • Gerber Collision And Glass Truck Repair (1 review)
  • Gerber Collision And Glass Car Part Installation (1 review)
  • Gerber Collision And Glass Repair (1 review)