PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Genworth

Genworth

1.2
Mutual Of Omaha

Mutual Of Omaha

Has verified representatives
2.1
Genworth
Mutual Of Omaha

Genworth and Mutual Of Omaha Overview

Total reviews
14
116
Company responses
0
39
Issues resolved
1
1

Mutual Of Omaha was first mentioned on PissedConsumer on Feb 19, 2010 and since then this brand received 116 reviews. It is 102 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Mutual Of Omaha customer service.

Genworth and Mutual Of Omaha Consumer Ratings

Rank
284 out of 1879 in Insurance category
54 out of 1879 in Insurance category
Customer service
218 in category
72 in category
Website
219 in category
110 in category
Insurance Plans Acceptance
199 in category
85 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 230 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 229 points higher than the worst rated brand in this category. At the same time, Mutual Of Omaha was rated 1.7 stars for Customer service criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Mutual Of Omaha has a higher rating than Genworth. Regarding Insurance Plans Acceptance criterion, consumers gave Genworth 1 stars and it is 55% greater than other in category. Mutual Of Omaha however was rated 1.8 stars and it is 81% greater than other in category.

Genworth and Mutual Of Omaha Rating Details

Customer service
1 (4 reviews)
1.7 (37 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..

PissedConsumer1101273

They have always paid my claims within 7 working days of the claim filing. They are always courteous and ready to help. They have paid all preventive screenings for my wife and I. Everything on the policy benefit description was paid with no problems. I was diagnosed with colon cancer and am so...

Jesus C
Website
1.3 (3 reviews)
1.9 (29 reviews)
Reviewer's quote

One year ago I submitted Surrender of Policy per instruction and submitted Notarized signitures of two trustes with drivers lices of the trustees, and requested accumulated cash value of $ 57,000. Genworth has asked me for Authorization of Trustees form which I have resubmitted. Still Genworth has...

Vijayakumar A

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s
Insurance Plans Acceptance
1 (3 reviews)
1.8 (27 reviews)
Reviewer's quote

...I have called the insurance commissioner. Genworth committed to and promised to call me back -- a supervisor promised to call I have documented everything and no one has called me back. the service is so bad...

David C

...I have a life insurance policy with this company covering my dependents. It has a chronic illness rider. I was just diagnosed with a form of bone marrow cancer, fibrosis, with elevated platelets, spleen slightly enlarged, erythromyelgia as a result, and high blood pressure...

Nancy S

Genworth and Mutual Of Omaha Pros and Cons

Pros
No votes
  • Availability of a live operator
  • John wayne cancer insurance
Cons
  • Genworth has failed to live up to its contract
  • Indifferent people
  • Mass mailings
  • It is a headache

Genworth and Mutual Of Omaha Most Positive Reviews

Top rated reviews
No votes
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

Genworth and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...

1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

Genworth and Mutual Of Omaha Latest Reviews

Recent published reviews
1

I have been paying long term care for years. I have changed the policy and in all cases including the original sales per...

Read all 14 reviews

I purchased a life insurance policy for my then husband in 2006. We divorced approximately 2013. My ex-husband passed...

Read all 116 reviews

Genworth and Mutual Of Omaha Products and Services

Most reviewed product and services
No votes
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Claim (8 reviews)