PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Genworth

Genworth

1.2
Mutual Of Omaha

Mutual Of Omaha

Has verified representatives
2.1
Genworth
Mutual Of Omaha

Genworth and Mutual Of Omaha Overview

Total reviews
15
121
Company responses
0
42
Issues resolved
1
1

Mutual Of Omaha was first mentioned on PissedConsumer on Feb 19, 2010 and since then this brand received 121 reviews. It is 106 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Mutual Of Omaha customer service.

Genworth and Mutual Of Omaha Consumer Ratings

Rank
283 out of 1481 in Insurance category
53 out of 1481 in Insurance category
Customer service
219 in category
75 in category
Website
236 in category
111 in category
Insurance Plans Acceptance
198 in category
86 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 230 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 232 points higher than the worst rated brand in this category. At the same time, Mutual Of Omaha was rated 1.7 stars for Customer service criterion in this category and it is 376 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Mutual Of Omaha has a higher rating than Genworth. Regarding Insurance Plans Acceptance criterion, consumers gave Genworth 1 stars and it is 56% greater than other in category. Mutual Of Omaha however was rated 1.8 stars and it is 81% greater than other in category.

Genworth and Mutual Of Omaha Rating Details

Customer service
1 (5 reviews)
1.7 (38 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..

PissedConsumer1101273

As I have yet to receive an invoice I called customer service to set up the regular monthly payment plan directly from my checking account. I have now been on the phone for over two hours talked to four different people, none of whom can help me. The response is always "I can't help you, that is...

Arion
Website
1.3 (4 reviews)
1.9 (30 reviews)
Reviewer's quote

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments already made...only option freeze account,and use my paid installments,when necessary...if they approve claims.

PissedConsumer1741045

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s
Insurance Plans Acceptance
1 (4 reviews)
1.8 (27 reviews)
Reviewer's quote

...I have called the insurance commissioner. Genworth committed to and promised to call me back -- a supervisor promised to call I have documented everything and no one has called me back. the service is so bad...

David C

...I have a life insurance policy with this company covering my dependents. It has a chronic illness rider. I was just diagnosed with a form of bone marrow cancer, fibrosis, with elevated platelets, spleen slightly enlarged, erythromyelgia as a result, and high blood pressure...

Nancy S

Genworth and Mutual Of Omaha Pros and Cons

Pros
No votes
  • Availability of a live operator
  • John wayne cancer insurance
Cons
  • Genworth has failed to live up to its contract
  • Indifferent people
  • Mass mailings
  • It is a headache

Genworth and Mutual Of Omaha Most Positive Reviews

Top rated reviews
No votes
5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

Genworth and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...

1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

Genworth and Mutual Of Omaha Latest Reviews

Recent published reviews
1

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments...

Read all 15 reviews

537435-93 part G Medicare

Read all 121 reviews

Genworth and Mutual Of Omaha Products and Services

Most reviewed product and services
  • Genworth Health Insurance (2 reviews)
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Customer Care (8 reviews)