PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Genworth and Metlife Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 313 reviews. It is 299 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Metlife customer service.

Genworth and Metlife Consumer Ratings

284 out of 1879 in Insurance category
217 out of 1879 in Insurance category
Customer service
218 in category
187 in category
219 in category
172 in category
Insurance Plans Acceptance
199 in category
151 in category

According to consumer ratings and reviews, Metlife ranks 67 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 229 points higher than the worst rated brand in this category. At the same time, Metlife was rated 1.2 stars for Customer service criterion in this category and it is 260 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Metlife has a higher rating than Genworth. Regarding Insurance Plans Acceptance criterion, consumers gave Genworth 1 stars and it is 55% greater than other in category. Metlife however was rated 1.4 stars and it is 66% greater than other in category.

Genworth and Metlife Rating Details

Customer service
1 (4 reviews)
1.2 (91 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..


Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.

1.3 (3 reviews)
1.5 (63 reviews)
Reviewer's quote

One year ago I submitted Surrender of Policy per instruction and submitted Notarized signitures of two trustes with drivers lices of the trustees, and requested accumulated cash value of $ 57,000. Genworth has asked me for Authorization of Trustees form which I have resubmitted. Still Genworth has...

Vijayakumar A

Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

Insurance Plans Acceptance
1 (3 reviews)
1.4 (48 reviews)
Reviewer's quote

...I have called the insurance commissioner. Genworth committed to and promised to call me back -- a supervisor promised to call I have documented everything and no one has called me back. the service is so bad...

David C

On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase. On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K

Genworth and Metlife Pros and Cons

No votes
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Genworth has failed to live up to its contract
  • Customer service
  • Delay delay
  • Not trustworthy

Genworth and Metlife Most Positive Reviews

Top rated reviews
No votes

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

Genworth and Metlife Most Critical Reviews

Lowest rated reviews

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...


Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

Genworth and Metlife Latest Reviews

Recent published reviews

I have been paying long term care for years. I have changed the policy and in all cases including the original sales per...

Read all 14 reviews

Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to...

Read all 313 reviews

Genworth and Metlife Products and Services

Most reviewed product and services
No votes
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)