PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Genworth and Metlife Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 314 reviews. It is 299 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Metlife customer service.

Genworth and Metlife Consumer Ratings

284 out of 1479 in Insurance category
218 out of 1479 in Insurance category
Customer service
218 in category
188 in category
Insurance Plans Acceptance
199 in category
150 in category
237 in category
172 in category

According to consumer ratings and reviews, Metlife ranks 66 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 234 points higher than the worst rated brand in this category. At the same time, Metlife was rated 1.2 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Insurance Plans Acceptance criterion, than we see that Metlife has a higher rating than Genworth. Regarding Website criterion, consumers gave Genworth 1.3 stars and it is 52% worse than other in category. Metlife however was rated 1.5 stars and it is 62% greater than other in category.

Genworth and Metlife Rating Details

Customer service
1 (5 reviews)
1.2 (91 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..


Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...

Insurance Plans Acceptance
1 (4 reviews)
1.4 (48 reviews)
Reviewer's quote

...I have called the insurance commissioner. Genworth committed to and promised to call me back -- a supervisor promised to call I have documented everything and no one has called me back. the service is so bad...

David C

On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase. On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K
1.3 (4 reviews)
1.5 (63 reviews)
Reviewer's quote

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments already made...only option freeze account,and use my paid installments,when necessary...if they approve claims.


Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...


Genworth and Metlife Pros and Cons

No votes
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Genworth has failed to live up to its contract
  • Customer service
  • Delay delay
  • Not trustworthy

Genworth and Metlife Most Positive Reviews

Top rated reviews
No votes

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

Genworth and Metlife Most Critical Reviews

Lowest rated reviews

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...


Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

Genworth and Metlife Latest Reviews

Recent published reviews

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments...

Read all 15 reviews

their agents overcharge by a bundle of money. I cancelled house insurance and cant get a site for cancelling the...

Read all 314 reviews

Genworth and Metlife Products and Services

Most reviewed product and services
  • Genworth Health Insurance (2 reviews)
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)