PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gentry Finance Corporation and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gentry Finance Corporation
Seterus

Gentry Finance Corporation and Seterus Overview

Total reviews
31
802
Company responses
0
0
Issues resolved
0
0

Seterus was first mentioned on PissedConsumer on Aug 1, 2011 and since then this brand received 802 reviews. It is 771 reviews more than Gentry Finance Corporation received since May 5, 2008.

Gentry Finance Corporation and Seterus Consumer Ratings

Rank
235 out of 1192 in Loans and Mortgages category
226 out of 1192 in Loans and Mortgages category
Product or Service Quality
147 in category
173 in category
Customer service
276 in category
180 in category
Staff
164 in category
167 in category

According to consumer ratings and reviews, Seterus ranks 9 points higher in the Loans and Mortgages category than Gentry Finance Corporation. People gave Gentry Finance Corporation 1.3 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 190 points higher than the worst rated brand in this category. At the same time, Seterus was rated 1.1 stars for Product or Service Quality criterion in this category and it is 164 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Seterus has a higher rating than Gentry Finance Corporation. Regarding Staff criterion, consumers gave Gentry Finance Corporation 1.3 stars and it is 51% greater than other in category. Seterus however was rated 1.2 stars and it is 50% greater than other in category.

Gentry Finance Corporation and Seterus Rating Details

Product or Service Quality
1.3 (11 reviews)
1.1 (215 reviews)
Reviewer's quote

...I have a ten day grace period and the calls started the same day I was due!!! see again poor customer service. I just counted and there is 108 words..

Andielyn A

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn
Customer service
1 (9 reviews)
1.1 (240 reviews)
Reviewer's quote

...I've spoken with other store managers and customer service and everyone gives me the runaround..

PissedConsumer1186368

...Customer service overall, V. POOR...

PissedConsumer1300795
Staff
1.3 (8 reviews)
1.2 (146 reviews)
Reviewer's quote

They constantly send me offers when I have a loan with them I asked them about doing an offer they tell me no, it's manager approval and they're not going to do it even though they sent me the offer. The ignorant rep. on the phone is very rude, and yells at me. And tells me they better see me...

PissedConsumer1474657

Because clearly, I should not have to be penalized if the post office is late, or if Seterus staff is late in getting my check posted. That is just not right! Of course Seterus didn't keep the envelop with the post marked date. It should be required that they keep envelopes with the post marked...

Izeah

Gentry Finance Corporation and Seterus Pros and Cons

Pros
No votes
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Customer service
  • Rude people
  • Customer service
  • Do not honor agreement
  • Incompetent and rude agents

Gentry Finance Corporation and Seterus Most Positive Reviews

Top rated reviews
No votes
5

Agent was great not stuffy and really awesome.

Gentry Finance Corporation and Seterus Most Critical Reviews

Lowest rated reviews
1

I have 2 loans with This company In Mitchell South Dakota And have been faithful on paying on time and amount owed. I...

1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

Gentry Finance Corporation and Seterus Latest Reviews

Recent published reviews

Brenda is very very rude and unprofessional and she teaches the other workers how to be rude like her. they need new...

Read all 31 reviews

Fast busy signal ...no answer ?!?

Read all 802 reviews

Gentry Finance Corporation and Seterus Products and Services

Most reviewed product and services
  • Gentry Finance Corporation Manager (2 reviews)
  • Gentry Finance Corporation Customer Care (1 review)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)