PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Rv Center and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Rv Center

General Rv Center

Has Verified Representatives
1.9
Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
General Rv Center
Keystone Rv

General Rv Center and Keystone Rv Overview

Total reviews
406
1118
Company responses
0
181
Issues resolved
6
7

General Rv Center and Keystone Rv Consumer Ratings

Rank
722 out of 4277 in Dealers category
47 out of 472 in Auto category
Customer service
499 in category
52 in category
Product or Service Quality
486 in category
65 in category
Diversity of Products or Services
477 in category
55 in category
Location
507 in category
59 in category

General Rv Center and Keystone Rv Rating Details

Customer service
1.4 (190 reviews)
1.5 (450 reviews)
Reviewer's quote

...I have never purchased any product from a company with such poor customer service. STAY AWAY!..

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They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

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Product or Service Quality
1.6 (162 reviews)
1.4 (425 reviews)
Reviewer's quote

Dear Responsible , First I thank you for the excellent service and help we received from Mr Kevin during the time our Rv was at General Rv Ocala to be repaired. I am writing this email to express my disappointment with the charges Rachel made me paid without asking me first if I could afford them....

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...This is a company problem, and they should stand behind their product. Spending 55k on a trailer that looks this bad is a joke. This is an obvious flay and should be fixed at no charge to the customer..

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Diversity of Products or Services
2.4 (146 reviews)
2 (321 reviews)
Reviewer's quote

...But the fact that Keystone doesn't back their product or care about the quality of their products, and most of all doesn't care about the customer is just bad business!..

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...Terrible company who doesn't stand by its customers or products..

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Location
2.8 (143 reviews)
2.2 (287 reviews)
Reviewer's quote

...I couldn't sleep in my own bed! As far as the fuse location, it was under the unit NOT inside the bedroom in the fuse box. It rained heavily one day and a big branch broke and was dangling over my trailer. The park manager told me I needed to move and gave us a different space...

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...We are currently trying to get them resolved, but they want us to leave the camper to be repaired for more than 2 months or more at a location. We can't do that, because we live in our RV. I am hoping that they can replace the unit or give us back our $...

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General Rv Center and Keystone Rv Pros and Cons

Pros
  • Maintenance and warranty issues
  • Financing manager
  • Sale process
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Service department
  • Phone calls not returned
  • Non caring attitude
  • Customer service
  • Quality
  • Poor quality control

General Rv Center and Keystone Rv Most Positive Reviews

Top rated reviews
5

If you are going to buy an RV from General RV, it is my opinion that you should make sure that you read the Purchase...

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5

Touch screen failure slide outs not working

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5

We love General RV. We were on the road from Florida to California when our Automatic Transfer Switch went out. (No...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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General Rv Center and Keystone Rv Most Critical Reviews

Lowest rated reviews
1

General RV, Huntley Il.

My adventure started on September 2, 2014. I had an appointment set up for 10:30 and I was at t...

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1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

We purchased a 2014 PrimeTime Tracer from General RV of Draper UT early this spring. During the initial negotions and se...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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General Rv Center and Keystone Rv Latest Reviews

Recent published reviews
1

Tree fell on Rv they put new roof on, then window started leaking was told not because of tree, funny it didn't leak bef...

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2

I purchased a 2020 Montana High Country, paid cash Had shower drain plugged with debrie , furnance would not light,...

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No votes

took my trailer in to get fixed, they did over $3000.00 in damaged said it was that way when I took it in. lairs to the...

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1.4

Edges of rubber roof cracking and splitting apart, even though roof material is supposedly warranted for 12 years they...

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General Rv Center and Keystone Rv Products and Services

Most reviewed product and services
  • General Rv Center Customer Care (51 reviews)
  • General Rv Center Rv Repair (41 reviews)
  • General Rv Center Repair (20 reviews)
  • Keystone Rv Rv (509 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (20 reviews)