PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Motors and Toyota as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Motors
Toyota

General Motors and Toyota Overview

Total reviews
844
546
Company responses
0
0
Issues resolved
8
2

General Motors was first mentioned on PissedConsumer on Nov 9, 2007 and since then this brand received 844 reviews. It is 298 reviews more than Toyota received since Sep 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with General Motors customer support team than with Toyota customer service.

General Motors and Toyota Consumer Ratings

Rank
51 out of 1020 in Auto category
33 out of 1020 in Auto category
Customer service
53 in category
26 in category
Product or Service Quality
51 in category
24 in category
Website
53 in category
46 in category

According to consumer ratings and reviews, Toyota ranks 18 points higher in the Auto category than General Motors. People gave General Motors 1.4 stars for Customer service criterion in Auto category and it is 78 points higher than the worst rated brand in this category. At the same time, Toyota was rated 1.9 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Toyota has a higher rating than General Motors. Regarding Website criterion, consumers gave General Motors 2.2 stars and it is 60% greater than other in category. Toyota however was rated 2.5 stars and it is 65% greater than other in category.

General Motors and Toyota Rating Details

Customer service
1.4 (169 reviews)
1.9 (111 reviews)
Reviewer's quote

...Customer service SUCKS big fat 0..

Camesha

I contacted Toyota USA's Customer Service to ask them to replace the frame of my 1999 Toyota Tacoma. As of September 2019, my truck only has 136,000 miles on it, which shows the meticulous way in which I've taken care of it. My truck has too few miles for its frame to be completely rusted with...

Azazel
Product or Service Quality
1.6 (158 reviews)
2.1 (91 reviews)
Reviewer's quote

...I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case. We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM...

PissedConsumer1770678

...The service manager says tough luck. I was returned by the factory "pissed consumer line" to the same service manager who was unwilling to help. I am joining a class action as these transmissions continue to be a problem even in newer model Toyota & Lexus...

PissedConsumer1719609
Website
2.2 (133 reviews)
2.5 (79 reviews)
Reviewer's quote

On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the...

Denard

MY 4RUNNER'S REAR DIFFERENTIAL CASE RUSTED THROUGH AND LEAKED OIL. FORTUNATELY, I WAS ABLE TO IDENTIFY THE PROBLEM AND GET IT TO A DEALERSHIP BEFORE AND INTERNAL DAMAGE WAS DONE. TOYOTA DIID NOTHING TO HELP FIX THIS - EVEN THOUGH A RECALL HAD BEEN ISSUED FOR THE SAME YEAR TOYOTA TACOMA FOR THE SAME...

BRADFORD J

General Motors and Toyota Pros and Cons

Pros
  • Salesman
  • Service guy was helpfull
  • Service dept staff
  • Good service
  • Vehicle
  • I thought i would like the vehicle
Cons
  • Customer service
  • Given the runaround
  • No customer support
  • Warranty
  • Horrible customer service
  • Dangerous product

General Motors and Toyota Most Positive Reviews

Top rated reviews
5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

5

Brought my 2009 Corolla in for several recalls the first spiral cable I pick up my car and did not even leave the...

General Motors and Toyota Most Critical Reviews

Lowest rated reviews
1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

1

The rear suspension assembly on our RAV 4 was recalled. They did a temporary fix. Permanent Fix letter came, but none...

General Motors and Toyota Latest Reviews

Recent published reviews

The paint on the roof is peeling off and I do have extended warranty and Jim Trenarys advisor told me it doesnt cover...

Read all 844 reviews

2016 toyota tacoma truck. Making noise when driving on the freeway. We went back and told them still making the same...

Read all 546 reviews

General Motors and Toyota Products and Services

Most reviewed product and services
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (36 reviews)
  • General Motors Transmission (23 reviews)
  • Toyota Car (198 reviews)
  • Toyota Customer Care (8 reviews)
  • Toyota Pickup Truck (6 reviews)