PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Motors and Mercedes-Benz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Motors
Mercedes-Benz

General Motors and Mercedes-Benz Overview

Total reviews
854
170
Company responses
0
0
Issues resolved
8
1

General Motors and Mercedes-Benz Consumer Ratings

Rank
61 out of 474 in Auto category
40 out of 474 in Auto category
Customer service
62 in category
57 in category
Product or Service Quality
55 in category
37 in category
Website
59 in category
51 in category
Discounts and Special Offers
37 in category
31 in category

General Motors and Mercedes-Benz Rating Details

Customer service
1.4 (171 reviews)
1.5 (33 reviews)
Reviewer's quote

...Their customer service used a..

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This very expensive car is dead in my garage Thanks Mercedes! ! ! I called customer service and they were very quick to tell me they would not help. I feel I am being taken advantage off because off the date of the class action lawsuit. I had no idea of the lawsuit until my car had this issue, on...

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Product or Service Quality
1.6 (157 reviews)
1.9 (29 reviews)
Reviewer's quote

...I have owned at least 30 new GM vehicles and will not purchase another after this worst display of customer service I have ever seen. New window is $1000..

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...Since I'm living on Kauai, HI the only available service for fulfilling the recall is in Honolulu on another island. The costs for shipping the van back and forth are around $2k. Mercedes is not willing to take over these costs...

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Website
2.2 (133 reviews)
2.4 (22 reviews)
Reviewer's quote

On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the...

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the representative from Mercedes Benz USA kept pointing out that they have never had a recall on any vehicles I researched the National Highway safety website and found 27 incidence very very similar to what happened to me. this is not an isolated incident in Mercedes Benz should stand behind the...

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Discounts and Special Offers
1.8 (129 reviews)
2 (21 reviews)
Reviewer's quote

...I worked for Gm for 30 years and Chrysler for 13 and get discounts from both so now it will only be Chrysler products..

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Last summer I received a letter from Mercedes-Benz USA stating that the Takata airbag for the right front passenger seat of my 2015 GLK has the potential to malfunction, "possibly causing serious injury or death". Mercedes has initiated a recall for that airbag. But both corporate Mercedes and my...

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General Motors and Mercedes-Benz Pros and Cons

Pros
  • Salesman
  • Dealership
  • Service dept staff
  • Nice cars
  • Have a real human at phone
  • Good performance
Cons
  • Customer service
  • Given the runaround
  • No customer support
  • Customer service
  • Warranty
  • Very expensive

General Motors and Mercedes-Benz Most Positive Reviews

Top rated reviews
5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

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5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

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5

My transmission had a total failure at 55,000. Two months out of warranty. Nobody would offer any assistance. It's a...

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4.4

I just purchased a 2018 GLC 300 4matic, I like it but I don’t love it!!!! My 2015 AMG GLK 350 I LOVED!!! I got the AMG...

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General Motors and Mercedes-Benz Most Critical Reviews

Lowest rated reviews
1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

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1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

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1

I purchased a 2012 Malibu LT in January of 2012. Since the purchase, I have been to the service department at least...

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1

Bought a 2014 GL450 for eight months. Up til now, I've been having problem left and right. I take to the dealer more...

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General Motors and Mercedes-Benz Latest Reviews

Recent published reviews
1

General motors offered to pay half the cost to replace cracked dashboard. My half was $735.00. Dealership installed...

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No votes

Hi
All the best i have mercedes w211 year 2003 this car had a problem with cbc pump for abs
I found that have warranty 25...

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3.2

I have an open case with GM Ive had it open for two weeks now its been escalated to level two. I was unable to get any...

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1

Purchased a 2020 E350 in Florida with the FL dealer shipping the car to the NY dealership. When the car arrived in mid...

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General Motors and Mercedes-Benz Products and Services

Most reviewed product and services
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (36 reviews)
  • General Motors Transmission (25 reviews)
  • Mercedes Benz Car (129 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (6 reviews)