PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about General Motors and Mercedes Benz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

General Motors
Mercedes Benz

General Motors and Mercedes Benz Overview

Total reviews
841
201
Company responses
0
0
Issues resolved
8
3

General Motors was first mentioned on PissedConsumer on Nov 9, 2007 and since then this brand received 841 reviews. It is 640 reviews more than Mercedes Benz received since Feb 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with General Motors customer support team and Mercedes Benz customer service.

General Motors and Mercedes Benz Consumer Ratings

Rank
53 out of 1020 in Auto category
43 out of 1020 in Auto category
Customer service
53 in category
51 in category
Product or Service Quality
51 in category
42 in category
Website
55 in category
37 in category

According to consumer ratings and reviews, Mercedes Benz ranks 10 points higher in the Auto category than General Motors. People gave General Motors 1.4 stars for Customer service criterion in Auto category and it is 79 points higher than the worst rated brand in this category. At the same time, Mercedes Benz was rated 1.4 stars for Customer service criterion in this category and it is 81 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mercedes Benz has a higher rating than General Motors. Regarding Website criterion, consumers gave General Motors 2.2 stars and it is 58% greater than other in category. Mercedes Benz however was rated 2.7 stars and it is 72% greater than other in category.

General Motors and Mercedes Benz Rating Details

Customer service
1.4 (168 reviews)
1.4 (47 reviews)
Reviewer's quote

...Customer service SUCKS big fat 0..

Camesha

Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life...

Terry S
Product or Service Quality
1.6 (157 reviews)
1.7 (43 reviews)
Reviewer's quote

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time,...

Loletta

Four months later and 20,yes, 20 service appointments later, they were unable to fix the ABC service light. Supposedly, they even had a Mercedes Benz engineer come to their dealership to look at the car, since they had been unable to fix it for the prior 19 times. Meanwhile, for the days that the...

Azell
Website
2.2 (133 reviews)
2.7 (33 reviews)
Reviewer's quote

On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the...

Denard

the representative from Mercedes Benz USA kept pointing out that they have never had a recall on any vehicles I researched the National Highway safety website and found 27 incidence very very similar to what happened to me. this is not an isolated incident in Mercedes Benz should stand behind the...

PissedConsumer564509

General Motors and Mercedes Benz Pros and Cons

Pros
  • Salesman
  • Service guy was helpfull
  • Service dept staff
  • Good performance
  • Have a real human at phone
  • Comfy ride
Cons
  • Customer service
  • Given the runaround
  • No customer support
  • Customer service
  • Bad service
  • Warranty

General Motors and Mercedes Benz Most Positive Reviews

Top rated reviews
5

I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving...

5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

General Motors and Mercedes Benz Most Critical Reviews

Lowest rated reviews
1

My key gets stuck in my ignition and I went to the Rick Hendrick dealership in Charleston, SC to see if there was a...

1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

General Motors and Mercedes Benz Latest Reviews

Recent published reviews

Since I purchased this vehicle the Harmish family Chevy of Puyallup Washington. I have have been at this dealership cons...

Read all 841 reviews
2.6

Last summer I received a letter from Mercedes-Benz USA stating that the Takata airbag for the right front passenger...

Read all 201 reviews

General Motors and Mercedes Benz Products and Services

Most reviewed product and services
  • General Motors Warranty (37 reviews)
  • General Motors Customer Care (36 reviews)
  • General Motors Transmission (23 reviews)
  • Mercedes Benz Car (130 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (5 reviews)