PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upstep and Gekks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upstep
Gekks

Upstep and Gekks Overview

Total reviews
5
83
Company responses
0
0
Issues resolved
0
1

Upstep and Gekks Consumer Ratings

Rank
403 out of 3074 in E-commerce category
688 out of 2054 in Footwear and Clothing category
Customer service
210 in category
499 in category
Delivery Service
254 in category
397 in category
Price Affordability
567 in category
703 in category
Advertised vs Delivered
202 in category
341 in category

Upstep and Gekks Rating Details

Customer service
2 (4 reviews)
1.1 (52 reviews)
Reviewer's quote

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The company was not helpful in resolving any issues with my order, you'd have to fight to get through to receive an answer to your inquiry.Still haven't gotten my refund, and they...

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...Company has beautiful adds in social media but customer service Is terrible..

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Delivery Service
2 (4 reviews)
1.6 (54 reviews)
Reviewer's quote

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them...

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Ordered once and delivery was made in reasonable time. Second order is pending for some reason and I've had no return email..

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Price Affordability
2 (4 reviews)
1.5 (45 reviews)
Reviewer's quote

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back...

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I was hoping for that price, the Gekks would be reusable, lasting for at least a season. I was hoping to get a refund, but it seems from the website that exchanges/returns are only available for unworn products. I read somewhere that trial options (?) were available - I wish I had known that to...

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Advertised vs Delivered
2 (4 reviews)
1.6 (46 reviews)
Reviewer's quote

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once...

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...I understand they can’t resell but how about decent customer service and being able to return a product that was not at all what is was advertised to be and didn’t work as advertised. So unhappy with this company..

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Upstep and Gekks Pros and Cons

Pros
  • Great website high quality product very good customer service
  • Product shipped promptly
  • Product
  • Quick delivery
Cons
  • Junk and bad customer service
  • Could not get my name correct
  • Customer service
  • Delivery time
  • Very dissatisfied

Upstep and Gekks Most Positive Reviews

Top rated reviews
5

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a...

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4.7

I'm only writing this because I completely disagree with a lot of these reviews. I ordered two pairs for my flats (one...

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No votes
4.3

No one available to assist me at the time.

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Upstep and Gekks Most Critical Reviews

Lowest rated reviews
1

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic...

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1

I purchased Gekks, well advertised product with good reviews. I placed the order for$ 47.00 andI received the product...

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1

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them...

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1

I ordered from this company in May. 10 days later, my liners were shipped. I installed them in my shoes and wore them...

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Upstep and Gekks Latest Reviews

Recent published reviews
1

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The...

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3

Ordered once and delivery was made in reasonable time. Second order is pending for some reason and I've had no return...

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No votes

I am both mad and upset the I bought Upstep supposed orthotics! These are not custom at all..At best they are...

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1.8

Received in acceptable time. Do not like the thickness of socks and are difficult to get into shoe. Requested return onl...

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Upstep and Gekks Products and Services

Most reviewed product and services
  • Upstep Inserts (3 reviews)
  • Gekks Shipping Service (24 reviews)
  • Gekks Inserts (21 reviews)
  • Gekks Customer Care (8 reviews)