PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
1.9
GEICO
1.9
USAA
GEICO

USAA and GEICO Overview

Total reviews 2119 2103
Company responses 0 0
Issues resolved 21 17

USAA and GEICO Consumer Ratings

Rank
410 out of 3886 in Financial Services category
162 out of 1822 in Insurance category
Customer service
446 in category
146 in category
Product or Service Quality
425 in category
144 in category
Reliability
383 in category
136 in category
Website
324 in category
124 in category

USAA and GEICO Rating Details

Customer service
1.5
(963 reviews)
1.7
(870 reviews)
Reviewer's quote

...I need to talk to someone higher then the ATM customer service or I will turn this over to the media to investigate..

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They dont have a customer service attitude at all. It took two days and more than 10 phone numbers to even be able to speak with someone. No one picks up..

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Product or Service Quality
1.6
(779 reviews)
1.8
(767 reviews)
Reviewer's quote

Super service. Answered all my questions accurately and instantly. Very effective, efficient, and courteous..

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...When the guy showed up with gas he told me my Vin doesn't match and refused service. I was on an offramp but cars were still doing freeway speeds. The neighborhood isn't safe either...

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Reliability
1.6
(777 reviews)
1.8
(683 reviews)
Reviewer's quote

...The past 5 years has really given me a bad taste for USAA insurance company reliability, they no longer reward loyalty and safe behaviors, and their lack of care for the customer has become a great disappointment..

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So my Audi S7 was parked out on the street in the town of Los at 3:00 a.m. on September 15th 2023 I was contacted by the police department stating my car had been hit by a hit and run driver and to come out side and check out the damage to my vehicle. Some 22 year old driver fell asleep or was...

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Website
2.1
(757 reviews)
2.2
(680 reviews)
Reviewer's quote

...2) Website repeatedly fails to put vehicles in storage or remove them from storage. No way to call on a weekend or holiday - there is no-one working. 3) Several times USAA adjusters totaled a car so they could pay less on a claim...

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On the day I was requesting for an extension your website, app was not working. This has only occurred once. I am displeased with how how your rates are...

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USAA and GEICO Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Can talk to live person
  • Price
  • Horribble
  • Less expensive than other insuances
Cons
  • Horrible customer service
  • Did not resove issue
  • Customer service is the worst
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

USAA and GEICO Most Positive Reviews

Top rated reviews
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

CAlled in to get information about the claim, and this lady AMBER # 228061 said she couldnt help me , and refused to...

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5

There seems to be no provision to log on if I get a new phone number and a new e mail at the same time. I have spent...

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5

can i get a copy of my accident that occur on september 19 2022 it can be send to the above mention email thank you

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USAA and GEICO Most Critical Reviews

Lowest rated reviews
1

I've been a member of USAA for over 20 years. Recently had a home claim for water damage caused from roots in the sewer...

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1

I am pissed at PissedWtf
I have a stroke for 25+ years
I could not get it the first time
I think the name is right on and...

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1

We have a claim against USAA Auto...Three Expect to of their agents told us that if we would supply measurements...

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1

Asked for "Additional Named Insured" paperwork to be sent to my bank, was told they couldn't do it. They put full...

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USAA and GEICO Latest Reviews

Recent published reviews
1

I called thing again and they rerouted me until they said alll people from that dept werent available I suggest calling...

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1

Friday morning I ran out of gas. I called geico and they sent help. When the guy showed up with gas he told me my Vin...

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1

Ive already submitted this to this site and to them they must honor these checks or else. What is wrong w them

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2.1

They dont have a customer service attitude at all. It took two days and more than 10 phone numbers to even be able to...

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