PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
GEICO

USAA and GEICO Overview

Total reviews 1534 1279
Company responses 0 0
Issues resolved 14 11

USAA and GEICO Consumer Ratings

Rank
265 out of 1897 in Financial Services category
152 out of 1084 in Insurance category
Customer service
219 in category
124 in category
Product or Service Quality
191 in category
100 in category
Website
153 in category
96 in category
Reliability
151 in category
94 in category

USAA and GEICO Rating Details

Customer service
1.3 (656 reviews)
1.3 (528 reviews)
Reviewer's quote

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

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...Terrible services, disrespectful customer service, they scam you and replace your car parts with trash. Steer away from them..

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Product or Service Quality
1.4 (532 reviews)
1.4 (475 reviews)
Reviewer's quote

...THANK YOU FOR YOUR SERVICE AND BEING A MEMBER OF USAA FOR 12 YEARS, those words I will never forget because of how many times I had to call USAA about every day..

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Once again ive been hit by a geico customer and there horrible costumer service for the victim begins. I followed the protical as directed for the rear end collision of my truck parked infront of my house. Both bumper and rear end damage totalling 2800...

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Website
2.1 (518 reviews)
1.9 (404 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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Reliability
1.4 (508 reviews)
1.3 (395 reviews)
Reviewer's quote

Had bad storm and discovered water running down interior wall. Submitted to USAA and they repaired roof but said interior was pre-existing damage. I went into a wheelchair 5 years ago and my front two rooms are not wheelchair accessible. I am single with no children and the rooms were full of boxes.

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We were hit by a Geico insured vehicle. Police report shows who is at fault. Geico claims they are not able to get in touch with the driver (its been 3 weeks) and they can not proceed without talking to him. The driver is not the owner, they have spoken with the owner. The driver did not have a...

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USAA and GEICO Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • Price
  • Horribble
  • Good at taking your money
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

USAA and GEICO Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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USAA and GEICO Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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USAA and GEICO Latest Reviews

Recent published reviews
2.6

I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving...

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1

We were hit by a Geico insured vehicle. Police report shows who is at fault. Geico claims they are not able to get in...

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2.6

I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving...

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1

As big a company as GEICO shows to be, why does it take forever to get someone on the phone???? I have been trying to...

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USAA and GEICO Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (234 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Geico Auto Insurance (375 reviews)
  • Geico Auto Claim (173 reviews)
  • Geico Claim (152 reviews)