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USAA

1.6
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1251 TOTAL REVIEWS
Rank
213 out of 2544
in Financial Services category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    37
  • SUCCESSFUL
    43%
  • AVG CALL DURATION
    04:00
  • ISSUES RESOLVED
    29%
Top Products and Services
1.4
196 reviews
1.6
110 reviews
1.3
92 reviews

GEICO

1.4
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1134 TOTAL REVIEWS
Rank
169 out of 1790
in Insurance category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    61
  • SUCCESSFUL
    87%
  • AVG CALL DURATION
    02:59
  • ISSUES RESOLVED
    31%
Top Products and Services
1.5
346 reviews
1.5
163 reviews
1.7
145 reviews

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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