PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
GEICO

USAA and GEICO Overview

Total reviews
1423
1206
Company responses
0
0
Issues resolved
12
8

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1423 reviews. It is 217 reviews more than GEICO received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with USAA customer support team and GEICO customer service.

USAA and GEICO Consumer Ratings

Rank
232 out of 2347 in Financial Services category
148 out of 1481 in Insurance category
Customer service
209 in category
135 in category
Website
139 in category
105 in category
Product or Service Quality
186 in category
114 in category

USAA and GEICO Rating Details

Customer service
1.3 (588 reviews)
1.3 (493 reviews)
Reviewer's quote

...And by the way, your new automated "Contact" system is awful, ludicrous, and anything but customer service. Get rid of it. Again, you have my contact info and I am a real person...

Diane G

customer service suck! called 3 times to get a form. the first time they told me that they will email it within 30 minutes. 3 hours later they said that I will get it within 5 minutes and an hour later they held me on the line for 45min and disconnected me when I asked to speak with a manager..

PissedConsumer1743393
Website
2.1 (477 reviews)
1.9 (376 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Rebecca G

...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

PissedConsumer1413970
Product or Service Quality
1.4 (474 reviews)
1.4 (449 reviews)
Reviewer's quote

...They used to have excellent service and are now living off their prior reputation and misleading TV ads..

Kahealani

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

USAA and GEICO Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Price
  • Horribble
  • Premium prices
Cons
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

USAA and GEICO Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

USAA and GEICO Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

USAA and GEICO Latest Reviews

Recent published reviews

I am a 52 year member of USAA and my son is a 25 year member. My son recently took out a rental insurance policy on his...

Read all 1423 reviews

Last night in 10 degree weather Geico initiated at tow for me I said 90 minutes they never showed when I called the...

Read all 1206 reviews

USAA and GEICO Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (227 reviews)
  • Usaa Customer Care (121 reviews)
  • Usaa Auto Claim (106 reviews)
  • Geico Auto Insurance (368 reviews)
  • Geico Auto Claim (168 reviews)
  • Geico Claim (148 reviews)