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Usaa

1.6
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1162 TOTAL REVIEWS
Rank
102 out of 1195
in Loans and Mortgages category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    14
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
173 reviews
1.5
86 reviews
1.2
75 reviews

GEICO

1.4
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1075 TOTAL REVIEWS
Rank
162 out of 1352
in Insurance category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    53
  • SUCCESSFUL
    96%
  • AVG CALL DURATION
    02:49
  • ISSUES RESOLVED
    29%
Top Products and Services
1.5
322 reviews
1.6
154 reviews
1.7
144 reviews

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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