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GEICO
USAA

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

GEICO

GEICO

1.5
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1182 TOTAL REVIEWS
Rank
141 out of 1852
in Insurance category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    72
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    02:59
  • ISSUES RESOLVED
    28%
Top Products and Services
1.5
364 reviews
1.5
166 reviews
1.7
147 reviews
USAA

USAA

1.6
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1363 TOTAL REVIEWS
Rank
222 out of 2587
in Financial Services category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    367
  • SUCCESSFUL
    4%
  • AVG CALL DURATION
    04:00
  • ISSUES RESOLVED
    46%
Top Products and Services
1.5
216 reviews
1.7
116 reviews
1.3
101 reviews

How would you compare GEICO vs USAA?

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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