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GEICO

1.5
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1032 TOTAL REVIEWS
Rank
116 out of 1251
in Insurance category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    96%
  • AVG CALL DURATION
    02:36
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
282 reviews
1.7
142 reviews
1.5
124 reviews

Usaa

1.6
  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1114 TOTAL REVIEWS
Rank
98 out of 1155
in Loans and Mortgages category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    03:04
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
158 reviews
1.5
80 reviews
1.2
70 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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