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GEICO

1.4
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1063 TOTAL REVIEWS
Rank
156 out of 1315
in Insurance category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    52
  • SUCCESSFUL
    96%
  • AVG CALL DURATION
    02:52
  • ISSUES RESOLVED
    29%
Top Products and Services
1.5
319 reviews
1.6
154 reviews
1.7
142 reviews

Usaa

1.6
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1145 TOTAL REVIEWS
Rank
103 out of 1183
in Loans and Mortgages category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    14
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
169 reviews
1.6
81 reviews
1.2
74 reviews

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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