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GEICO

1.4
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1141 TOTAL REVIEWS
Rank
165 out of 1810
in Insurance category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    64
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    02:59
  • ISSUES RESOLVED
    31%
Top Products and Services
1.5
349 reviews
1.5
164 reviews
1.7
145 reviews

USAA

1.6
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1265 TOTAL REVIEWS
Rank
211 out of 2553
in Financial Services category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    40
  • SUCCESSFUL
    40%
  • AVG CALL DURATION
    04:00
  • ISSUES RESOLVED
    25%
Top Products and Services
1.4
197 reviews
1.6
111 reviews
1.3
93 reviews

How would you compare GEICO vs USAA?

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Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.

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