Start a new comparison
Delete

Geico

Insurance
  • 8 ISSUES RESOLVED
  • 886 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $5.2K AVERAGE LOSS
1.5
Customer service
Staff
Billing Practices
Website
Reliability
  • Price 10
  • Horribble 6
  • Website 3
  • That i have the chance to trash their company 3
  • Premium prices 3

Customers don't like

  • Inability to resolve issues8
  • Poor treatment of customers7
  • Customer service6
  • Denial of claims5
  • Unwillingness to make things right4
Delete

Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1014 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Pilote7102
#1323606

Many years ago, GEICO made the same "mistake" (probably out of necessity $$$-wise) to leave their core group (government employees only - that is what GE means) of more stable, honest, etc. subscribers and, at the time, went through the same "STUFF" USAA is suffering right now. You open it up to everyone and use contractors instead of employees who feel a connection to members and you get the mess that is going to eventually lose USAA many of their longtime members.