PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
USAA

GEICO and USAA Overview

Total reviews
1206
1417
Company responses
0
0
Issues resolved
8
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1417 reviews. It is 211 reviews more than GEICO received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with GEICO customer support team and USAA customer service.

GEICO and USAA Consumer Ratings

Rank
148 out of 1480 in Insurance category
232 out of 2345 in Financial Services category
Customer service
137 in category
214 in category
Product or Service Quality
115 in category
188 in category
Staff
146 in category
171 in category

GEICO and USAA Rating Details

Customer service
1.3 (493 reviews)
1.3 (586 reviews)
Reviewer's quote

customer service suck! called 3 times to get a form. the first time they told me that they will email it within 30 minutes. 3 hours later they said that I will get it within 5 minutes and an hour later they held me on the line for 45min and disconnected me when I asked to speak with a manager..

PissedConsumer1743393

...And by the way, your new automated "Contact" system is awful, ludicrous, and anything but customer service. Get rid of it. Again, you have my contact info and I am a real person...

Diane G
Product or Service Quality
1.4 (449 reviews)
1.4 (472 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

...They used to have excellent service and are now living off their prior reputation and misleading TV ads..

Kahealani
Staff
1.4 (433 reviews)
1.5 (461 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

They tell you one thing and do another!!! They use to be amazing I dont know what happened the past couple months I say hire a new staff because your going to loose lots of business!..

PissedConsumer1754482

GEICO and USAA Pros and Cons

Pros
  • Price
  • Horribble
  • Premium prices
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

GEICO and USAA Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

GEICO and USAA Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

GEICO and USAA Latest Reviews

Recent published reviews

Last night in 10 degree weather Geico initiated at tow for me I said 90 minutes they never showed when I called the...

Read all 1206 reviews
1.9

fraud alert forced cancellation of cc; acc closed with balance given new #; efforts on 3 occasions to pay by phone with...

Read all 1417 reviews

GEICO and USAA Products and Services

Most reviewed product and services
  • Geico Auto Insurance (368 reviews)
  • Geico Auto Claim (168 reviews)
  • Geico Claim (148 reviews)
  • Usaa Auto Insurance (225 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (106 reviews)