PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
USAA

GEICO and USAA Overview

Total reviews 1289 1553
Company responses 0 0
Issues resolved 11 14

GEICO and USAA Consumer Ratings

Rank
160 out of 1097 in Insurance category
277 out of 1922 in Financial Services category
Customer service
151 in category
249 in category
Product or Service Quality
122 in category
215 in category
Billing Practices
118 in category
112 in category
Website
107 in category
165 in category

GEICO and USAA Rating Details

Customer service
1.3 (532 reviews)
1.3 (667 reviews)
Reviewer's quote

...Terrible services, disrespectful customer service, they scam you and replace your car parts with trash. Steer away from them..

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...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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Product or Service Quality
1.4 (479 reviews)
1.4 (542 reviews)
Reviewer's quote

Once again ive been hit by a geico customer and there horrible costumer service for the victim begins. I followed the protical as directed for the rear end collision of my truck parked infront of my house. Both bumper and rear end damage totalling 2800...

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Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they...

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Billing Practices
1.6 (420 reviews)
1.8 (456 reviews)
Reviewer's quote

RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

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00 higher than my normal bill, called the rep who spoke to billing who said it is because my policy renewed 5 days before billing and will have to pay over 4 months rather than 5 months. It appears that perhaps your company "tweaked" billing just enough to gather in the extra money needed to cover...

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Website
1.9 (407 reviews)
2.1 (527 reviews)
Reviewer's quote

...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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GEICO and USAA Pros and Cons

Pros
  • Price
  • Horribble
  • Good at taking your money
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

GEICO and USAA Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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GEICO and USAA Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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GEICO and USAA Latest Reviews

Recent published reviews
1

This is in regards to claim #259****, I hope these words do not go on deaf ears. I am sure you are quite aware of the me...

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2.6

Im cancelling for being transferred

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No votes

I enjoy your commercials except for one, it disturbs me to the core, once again a strong black man is being portrayed...

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3.8

When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around...

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GEICO and USAA Products and Services

Most reviewed product and services
  • Geico Auto Insurance (375 reviews)
  • Geico Auto Claim (173 reviews)
  • Geico Claim (152 reviews)
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)