PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
USAA

GEICO and USAA Overview

Total reviews
1195
1401
Company responses
0
0
Issues resolved
8
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1401 reviews. It is 206 reviews more than GEICO received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with GEICO customer support team and USAA customer service.

GEICO and USAA Consumer Ratings

Rank
179 out of 1880 in Insurance category
228 out of 2598 in Financial Services category
Customer service
139 in category
212 in category
Product or Service Quality
116 in category
188 in category
Staff
147 in category
168 in category

GEICO and USAA Rating Details

Customer service
1.3 (489 reviews)
1.3 (576 reviews)
Reviewer's quote

...Geico has given me the worst customer service experience I’ve had in years..

Cynthia W

...But apparently plenty of money for ads and new customer acquisition..

Shaylie
Product or Service Quality
1.4 (446 reviews)
1.4 (464 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691
Staff
1.4 (427 reviews)
1.5 (451 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

After contacting the office of the president, Chad Borton, I was informed that it was, "received by back-office staff. " But never addressed? USAA knows what it means to serve-- Themselves. I am beyond disappointed with this company and disgusted that they continue to make their money using...

J R

GEICO and USAA Pros and Cons

Pros
  • Price
  • Horribble
  • Premium prices
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

GEICO and USAA Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

GEICO and USAA Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

GEICO and USAA Latest Reviews

Recent published reviews
1.8

auto body and collision repaired a side wall. repair looked good but that was it. Called Geico rep told them about a...

Read all 1195 reviews
1.4

USAA sold off their mutual fund investment operations. Victory Capitol puts you on hold forever and you can no longer re...

Read all 1401 reviews

GEICO and USAA Products and Services

Most reviewed product and services
  • Geico Auto Insurance (363 reviews)
  • Geico Auto Claim (167 reviews)
  • Geico Claim (148 reviews)
  • Usaa Auto Insurance (222 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)