PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about State Farm Insurance and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

State Farm Insurance
GEICO

State Farm Insurance and GEICO Overview

Total reviews
1119
1206
Company responses
0
0
Issues resolved
8
8

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1206 reviews. It is 87 reviews more than State Farm Insurance received since Apr 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with State Farm Insurance customer support team and GEICO customer service.

State Farm Insurance and GEICO Consumer Ratings

Rank
150 out of 1481 in Insurance category
148 out of 1481 in Insurance category
Customer service
155 in category
135 in category
Product or Service Quality
118 in category
114 in category
Staff
135 in category
144 in category

According to consumer ratings and reviews, GEICO ranks 2 points higher in the Insurance category than State Farm Insurance. People gave State Farm Insurance 1.2 stars for Customer service criterion in Insurance category and it is 296 points higher than the worst rated brand in this category. At the same time, GEICO was rated 1.3 stars for Customer service criterion in this category and it is 316 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that GEICO has a higher rating than GEICO. Regarding Staff criterion, consumers gave State Farm Insurance 1.4 stars and it is 70% greater than other in category. GEICO however was rated 1.4 stars and it is 68% greater than other in category.

State Farm Insurance and GEICO Rating Details

Customer service
1.2 (346 reviews)
1.3 (493 reviews)
Reviewer's quote

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M

customer service suck! called 3 times to get a form. the first time they told me that they will email it within 30 minutes. 3 hours later they said that I will get it within 5 minutes and an hour later they held me on the line for 45min and disconnected me when I asked to speak with a manager..

PissedConsumer1743393
Product or Service Quality
1.4 (321 reviews)
1.4 (449 reviews)
Reviewer's quote

Company doesnt have a designated customer service team to assist customer beyond escalation..

Veronica M

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51
Staff
1.4 (290 reviews)
1.4 (433 reviews)
Reviewer's quote

Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, break system, water...

Jose B

...Called them today and staff indicated that she would note my concern..

Sandra J

State Farm Insurance and GEICO Pros and Cons

Pros
  • Pleasant local agent
  • Agent
  • Local agent is great
  • Price
  • Horribble
  • Premium prices
Cons
  • Customer service
  • Inability to resolve claim
  • Really bad service
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

State Farm Insurance and GEICO Most Positive Reviews

Top rated reviews
5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

State Farm Insurance and GEICO Most Critical Reviews

Lowest rated reviews
1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

State Farm Insurance and GEICO Latest Reviews

Recent published reviews
1

Company doesnt have a designated customer service team to assist customer beyond escalation

Read all 1119 reviews

Last night in 10 degree weather Geico initiated at tow for me I said 90 minutes they never showed when I called the...

Read all 1206 reviews

State Farm Insurance and GEICO Products and Services

Most reviewed product and services
  • State Farm Insurance Auto Insurance (229 reviews)
  • State Farm Insurance Claim (208 reviews)
  • State Farm Insurance Homeowners Insurance (101 reviews)
  • Geico Auto Insurance (368 reviews)
  • Geico Auto Claim (168 reviews)
  • Geico Claim (148 reviews)