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GEICO vs State Farm Insurance
GEICO vs State Farm Insurance
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about GEICO and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
GEICO and State Farm Insurance Overview
Total reviews |
2103
|
1362
|
Company responses |
0 |
0 |
Issues resolved |
17 |
10 |
GEICO and State Farm Insurance Consumer Ratings
Rank
162
out of 1822 in Insurance category
276
out of 1822 in Insurance category
Customer service
146
in category
311
in category
Product or Service Quality
144
in category
242
in category
Billing Practices
150
in category
201
in category
Reliability
136
in category
257
in category
GEICO and State Farm Insurance Rating Details
Reviewer's quote
They dont have a customer service attitude at all. It took two days and more than 10 phone numbers to even be able to speak with someone. No one picks up..
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...I've called into customer service 2 times and all they can tell me is that mr McCall is working on it. this is my delimma and I am one unhappy customer with how my claim is being handled. where is that slogan that your company uses, We Take Care Of Our Customers, because I don't see it...
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Product or Service Quality
Reviewer's quote
...When the guy showed up with gas he told me my Vin doesn't match and refused service. I was on an offramp but cars were still doing freeway speeds. The neighborhood isn't safe either...
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The reason given by their customer service was that due to inflation and the cost of the roadside assistance they reserved the right to do so. I asked where in the policy it said they had the right to charge someone the same amount for less services without prior disclosure. This is so annoying...
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Reviewer's quote
Miserable billing practices. They lost track of our last two payments. Bank statements showed that the payments had cleared the bank but GEICO didn't process the payment internally in a timely manner...
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...This is certainly unfair practices and discrimination..
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Reviewer's quote
So my Audi S7 was parked out on the street in the town of Los at 3:00 a.m. on September 15th 2023 I was contacted by the police department stating my car had been hit by a hit and run driver and to come out side and check out the damage to my vehicle. Some 22 year old driver fell asleep or was...
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My poor father has had this ridiculous insurance company for over 15 years. Has ALWAYS paid his premiums ahead of time and has NEVER had to file a claim. Well guess what happens when he does need to file a claim..STATE FARM TELLS HIM HES *** OUT OF LUCK. Hes out 13 thousand dollars. May not seem...
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GEICO and State Farm Insurance Pros and Cons
Pros
- Price
- Horribble
- Less expensive than other insuances
- Pleasant local agent
- Agent
- Local agent is great
Cons
- Customer service
- Inability to resolve issues
- Poor treatment of customers
- Customer service
- Inability to resolve claim
- Unresponsive agent
GEICO and State Farm Insurance Most Positive Reviews
Top rated reviews
Very helpful about everything going with my truck. Let me know exact steps to take to resolve problems. Very helpful
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She helped so much! So so much. I was very extremely pleased with how everything worked out. Fabulous!
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I contacted Geico because We needed a reduction in the cost because of the amount of driving done by all three of the in...
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I called for roadside assistance and clearly explained that my car was stuck in reverse and cannot start the car. I was...
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GEICO and State Farm Insurance Most Critical Reviews
Lowest rated reviews
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I have full coverage and the accident happened. 7 days ago my car is still broke and I have no transportation to get b...
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I think State Farm purposely drags their feet & gives excuses so you will get fed up & use your own insurance....
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We have been with geico for 13 years always paid on time never had an accident or any tickets, when we got our new bill...
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This tagline from the insurance company I am currently insured with has stuck with me since I signed my life away as the...
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GEICO and State Farm Insurance Latest Reviews
Recent published reviews
No votes
Wanted to talk with an agent but when it said I will connect you with an agent it hang up on me this happened number of...
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My poor father has had this ridiculous insurance company for over 15 years. Has ALWAYS paid his premiums ahead of time a...
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Friday morning I ran out of gas. I called geico and they sent help. When the guy showed up with gas he told me my Vin...
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No votes
I have my auto insurance plus a whole life insurance policy through your company out of Spokane Washington. Years ago...
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How would you compare GEICO vs State Farm Insurance?
State Farm is about the dirtiest trick out there. They go the extra mile to deny your claim.
And they do not hesitate to jack you around on pricing calling it contengency or what ever. No reason could be shown for my 20% rate jack up, except I had relocated to a different county and did not have their renter's policy, a 3% discount, WOW within a 20% increase, total BS. And they definitely steal your claim if you have one, they target Comprehensive coverage, with things like we checked with weatherunderground.com and no percepitation , hail or storms occurred on your claim time, and your vehicle is a few years old so your paint is worn out. That;s why the storm did no damage, your paint was just plain old and worn out, what BS, it just goes on with them.
And in NC, they say they lost so much money they have to go up on every policy hold 20% to recoop their profits from claims, Half I would guess they worm out of.
Complaining to the NC Insurance Commission, does little to help, they seem to just find away to take State Farms side( lobbyst) I would guess.
So all in all my recomendation is to stay away from State Farm especially in NC.
I have had Geico also, never one problem with them. I had to have 2 winshields replaced from road hazard damage. They never even questioned it.
Helped me get set up with a mobile replacement within hour's. Great company.