PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Progressive Insurance

GEICO and Progressive Insurance Overview

Total reviews
1196
909
Company responses
0
1
Issues resolved
8
2

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1196 reviews. It is 287 reviews more than Progressive Insurance received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GEICO customer support team than with Progressive Insurance customer service.

GEICO and Progressive Insurance Consumer Ratings

Rank
179 out of 1883 in Insurance category
146 out of 1883 in Insurance category
Customer service
137 in category
119 in category
Product or Service Quality
115 in category
117 in category
Staff
146 in category
133 in category

According to consumer ratings and reviews, Progressive Insurance ranks 33 points higher in the Insurance category than GEICO. People gave GEICO 1.3 stars for Customer service criterion in Insurance category and it is 312 points higher than the worst rated brand in this category. At the same time, Progressive Insurance was rated 1.4 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Progressive Insurance has a higher rating than Progressive Insurance. Regarding Staff criterion, consumers gave GEICO 1.4 stars and it is 67% greater than other in category. Progressive Insurance however was rated 1.5 stars and it is 70% greater than other in category.

GEICO and Progressive Insurance Rating Details

Customer service
1.3 (489 reviews)
1.4 (372 reviews)
Reviewer's quote

...Geico has given me the worst customer service experience I’ve had in years..

Cynthia W

... told they could not provide approved Dept of Insurance rate increase to us, but provided Dept of Insurance address and thank us for being a loyal Progressive customer. Only info they would provide is we didn't do anything to raise rates and snapshot discount was applied, just cost of doing business. Approved rate increase by Dept...

Wayne G
Product or Service Quality
1.4 (446 reviews)
1.4 (337 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

Any two or more products Even if you don’t have home or car insurance with us, you can still save. You’ll earn a multi-policy discount for any combination of two or more policies with us: motorcycle and boat, boat and RV, or renters, motorcycle, and boat – the list goes on. " Had I known I wouldn't...

Pang M
Staff
1.4 (427 reviews)
1.5 (350 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

I have been given miss leading / false information from your Staff in relation to my case . I tried to file a complaint and was told 8/17/19 I would be contacted by a supervisor, but had not been and don't have a message or response in regards to my case. Please reports I'm not at fault for getting...

PissedConsumer1630657

GEICO and Progressive Insurance Pros and Cons

Pros
  • Price
  • Horribble
  • Premium prices
  • To angry to answer this
  • Simple to join
  • Ease of renewal until this
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

GEICO and Progressive Insurance Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

GEICO and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

GEICO and Progressive Insurance Latest Reviews

Recent published reviews

I'm cancelling my policy with Geico, the worst company EVER!!!
My daughter was rear ended by a hit-and-run driving, we we...

Read all 1196 reviews
1.9

Applied for Auto Insurance 6 month policy at $1492, clean record, excellent credit score, completed SnapShot and...

Read all 909 reviews

GEICO and Progressive Insurance Products and Services

Most reviewed product and services
  • Geico Auto Insurance (364 reviews)
  • Geico Auto Claim (167 reviews)
  • Geico Claim (148 reviews)
  • Progressive Insurance Auto Insurance (212 reviews)
  • Progressive Insurance Auto Claim (136 reviews)
  • Progressive Insurance Commercial (110 reviews)