PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Metromile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Metromile

GEICO and Metromile Overview

Total reviews
1250
42
Company responses
0
0
Issues resolved
9
0

GEICO and Metromile Consumer Ratings

Rank
153 out of 1060 in Insurance category
27 out of 1060 in Insurance category
Customer service
147 in category
23 in category
Product or Service Quality
116 in category
24 in category
Billing Practices
114 in category
32 in category
Website
102 in category
41 in category

GEICO and Metromile Rating Details

Customer service
1.3 (511 reviews)
2.8 (16 reviews)
Reviewer's quote

...make an automated phone call, send a text message or eMail about how a payment didnt process and let your policy expire without you knowing! What type of customer service is that? They sent me text messages before about receiving a payment, why not when a payment doesnt process? My card was compromised and the bank sent me a new one and credited me back the fraudulent purchases made by the criminals. Im sure this has happened to other people and...

Read full review

..." I have been waiting for days for an agent to call me back! I also, sent in email requests and NO one has gotten back to me! WTF? *** customer service..

Read full review
Product or Service Quality
1.4 (465 reviews)
3 (12 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico. So now the shop got bought out by another company and my car is still not repaired correctly. So a bunch of run arounds and excuses until the company goes out of biz..

Read full review

...AND THAT THEY WERE MORE THAN WELCOME TO COME TO MY PROPERTY TO TAKE THE MEASUREMENTS OF THE BOAT AND TRAILER, AND THAEY WERE WELOCME TO GO TO THE DEALERSHIP SERVICE CENTER TO GET THE PHOTOS AND MEASUREMENTS FROM THE DAMAGE ON MY HUMMER, HE THEN STATED THEY BOTH HAD TO BE ON MY PROPERTY AT THE SAME TIME. I MADE THIS HAPPEN AND HE HAD THE NERVES TO SEND ME...

Read full review
Billing Practices
1.5 (402 reviews)
2.8 (12 reviews)
Reviewer's quote

RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

Read full review

Quick, and efficient what else can you ask for.

Read full review
Website
1.9 (390 reviews)
2.9 (12 reviews)
Reviewer's quote

...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

Read full review

...all the website will say it's a gray area, or was marked as totaled at one time. it runs fine. I see no reason to not insure an old lady who barely drives anywhere due to a car's past use...

Read full review

GEICO and Metromile Pros and Cons

Pros
  • Price
  • Horribble
  • Good at taking your money
  • Reasonable insurance rates
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Company does not get back to you via email
  • Plugin does not work and no one picks up the phone to help
  • On-boarding

GEICO and Metromile Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

Read full review
5

great experience, he didnt try to get off the phone and move to the next caller.

Read full review
5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

Read full review
5

Office was closed
I would like to cancell my plolicy please.
Now i have an active policy starting 07/30/2018 at 12:00am
My...

Read full review

GEICO and Metromile Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

Read full review
1

Just got my Metromile plugin for the car.
It's not working!!
It has not been working. I get emails from the company saying...

Read full review
1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

Read full review
1

If your policy cancel you have to pay the full balance just to reinstate it. That’s beyond dumb

Read full review

GEICO and Metromile Latest Reviews

Recent published reviews
1

My car was taken off the policy a day earlier than it should of been and I was trading it in for a new car and it...

Read full review
5

Quick, and efficient what else can you ask for.

Read full review
1

My policy is paid til mid August, Found out that Progressive is $1,200 cheaper, with more services &;;;;; lesser...

Read full review
1

I HAVE BEEN BACK AND FORTH WITH THIS AGENT , AS HE IS INSISTANT ON CONSTANTLY INVESTIGATING ME FOR CAUSING DAMAGE TO MY...

Read full review

GEICO and Metromile Products and Services

Most reviewed product and services
  • Geico Auto Insurance (372 reviews)
  • Geico Auto Claim (172 reviews)
  • Geico Claim (152 reviews)
  • Metromile Auto Insurance (10 reviews)