PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Metromile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Metromile

GEICO and Metromile Overview

Total reviews
1194
40
Company responses
0
0
Issues resolved
8
0

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1194 reviews. It is 1154 reviews more than Metromile received since Mar 17, 2017.

GEICO and Metromile Consumer Ratings

Rank
179 out of 1879 in Insurance category
26 out of 1879 in Insurance category
Customer service
139 in category
23 in category
Product or Service Quality
116 in category
23 in category
Staff
147 in category
23 in category

According to consumer ratings and reviews, Metromile ranks 153 points higher in the Insurance category than GEICO. People gave GEICO 1.3 stars for Customer service criterion in Insurance category and it is 309 points higher than the worst rated brand in this category. At the same time, Metromile was rated 2.7 stars for Customer service criterion in this category and it is 425 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Metromile has a higher rating than GEICO. Regarding Staff criterion, consumers gave GEICO 1.4 stars and it is 67% greater than other in category. Metromile however was rated 2.8 stars and it is 95% greater than other in category.

GEICO and Metromile Rating Details

Customer service
1.3 (488 reviews)
2.7 (14 reviews)
Reviewer's quote

...Geico has given me the worst customer service experience I’ve had in years..

Cynthia W

...They were never reasonable and never valued me as a new customer trying to install the device when I could not. I told they could pause the policy as I was out of the country. They never refunded these extra charges and of course, I never trusted them again to remain a customer..

Sandro F
Product or Service Quality
1.4 (445 reviews)
3 (10 reviews)
Reviewer's quote

Since I got married they count husband and wife has one and review all driving history so I am no longer eligible for their services. no problem with my driving record but my husband has special insurance that he pays for and his own car however his driving record becomes my driving record. I...

PissedConsumer1723749

Had to call four times give same info to get roadside service and two time request service thru Metromile app..

Jennilyn
Staff
1.4 (426 reviews)
2.8 (12 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

My bank forgot to connect my auto payment to my new card. Dont want to loose my coverage.

PissedConsumer1610893

GEICO and Metromile Pros and Cons

Pros
  • Price
  • Horribble
  • Premium prices
  • Reasonable insurance rates
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Company does not get back to you via email
  • Plugin does not work and no one picks up the phone to help
  • On-boarding

GEICO and Metromile Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

great experience, he didnt try to get off the phone and move to the next caller.

GEICO and Metromile Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

Just got my Metromile plugin for the car.
It's not working!!
It has not been working. I get emails from the company saying...

GEICO and Metromile Latest Reviews

Recent published reviews
1

Since 2012 I had my homeowner's insurance and one car for 12 years insured with Geico the payment was automatic...

Read all 1194 reviews
4

My bank forgot to connect my auto payment to my new card. Dont want to loose my coverage.

Read all 40 reviews

GEICO and Metromile Products and Services

Most reviewed product and services
  • Geico Auto Insurance (362 reviews)
  • Geico Auto Claim (167 reviews)
  • Geico Claim (148 reviews)
  • Metromile Auto Insurance (9 reviews)