PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metlife
GEICO

Metlife and GEICO Overview

Total reviews
313
1196
Company responses
0
0
Issues resolved
1
8

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1196 reviews. It is 883 reviews more than Metlife received since Mar 8, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GEICO customer support team than with Metlife customer service.

Metlife and GEICO Consumer Ratings

Rank
217 out of 1883 in Insurance category
179 out of 1883 in Insurance category
Customer service
187 in category
137 in category
Reliability
144 in category
99 in category
Product or Service Quality
196 in category
115 in category

According to consumer ratings and reviews, GEICO ranks 38 points higher in the Insurance category than Metlife. People gave Metlife 1.2 stars for Customer service criterion in Insurance category and it is 262 points higher than the worst rated brand in this category. At the same time, GEICO was rated 1.3 stars for Customer service criterion in this category and it is 312 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that GEICO has a higher rating than Metlife. Regarding Product or Service Quality criterion, consumers gave Metlife 1.1 stars and it is 56% greater than other in category. GEICO however was rated 1.4 stars and it is 74% greater than other in category.

Metlife and GEICO Rating Details

Customer service
1.2 (91 reviews)
1.3 (489 reviews)
Reviewer's quote

Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.

PissedConsumer1645245

...Geico has given me the worst customer service experience I’ve had in years..

Cynthia W
Reliability
1.1 (69 reviews)
1.3 (366 reviews)
Reviewer's quote

My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment

PissedConsumer1705372

auto body and collision repaired a side wall. repair looked good but that was it. Called Geico rep told them about a vibration noise but the geico rep told me the shop manager told said it had nothing to do with the repair because the noise was coming from the other side then over a year later i...

never51
Product or Service Quality
1.1 (66 reviews)
1.4 (446 reviews)
Reviewer's quote

How is it acceptable to be in queue for more than an hour to file a claim. I followed the prompts and it pushes me into a queue.I have been trying to contact a claims specialist for several days. Maybe they don't realize that their customers have lives and can't stay on hold for hours.

Alan

Since I got married they count husband and wife has one and review all driving history so I am no longer eligible for their services. no problem with my driving record but my husband has special insurance that he pays for and his own car however his driving record becomes my driving record. I...

PissedConsumer1723749

Metlife and GEICO Pros and Cons

Pros
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Price
  • Horribble
  • Premium prices
Cons
  • Customer service
  • Delay delay
  • Not trustworthy
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

Metlife and GEICO Most Positive Reviews

Top rated reviews
5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

Metlife and GEICO Most Critical Reviews

Lowest rated reviews
1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

Metlife and GEICO Latest Reviews

Recent published reviews

Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to...

Read all 313 reviews

I'm cancelling my policy with Geico, the worst company EVER!!!
My daughter was rear ended by a hit-and-run driving, we we...

Read all 1196 reviews

Metlife and GEICO Products and Services

Most reviewed product and services
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • Geico Auto Insurance (364 reviews)
  • Geico Auto Claim (167 reviews)
  • Geico Claim (148 reviews)