PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metlife
GEICO

Metlife and GEICO Overview

Total reviews
322
1240
Company responses
0
0
Issues resolved
1
9

Metlife and GEICO Consumer Ratings

Rank
224 out of 1051 in Insurance category
151 out of 1051 in Insurance category
Customer service
194 in category
143 in category
Reliability
153 in category
109 in category
Product or Service Quality
204 in category
115 in category
Website
183 in category
104 in category

Metlife and GEICO Rating Details

Customer service
1.2 (93 reviews)
1.3 (507 reviews)
Reviewer's quote

Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...

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...make an automated phone call, send a text message or eMail about how a payment didnt process and let your policy expire without you knowing! What type of customer service is that? They sent me text messages before about receiving a payment, why not when a payment doesnt process? My card was compromised and the bank sent me a new one and credited me back the fraudulent purchases made by the criminals. Im sure this has happened to other people and...

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Reliability
1.1 (72 reviews)
1.3 (379 reviews)
Reviewer's quote

I bought a home in 2009, MetLife was the original Lien Holder on the loan. in 2012 it was refinanced with another company. MetLife never sent me a Release of Lien Form and they Never took themselves off of the MERS System (which identifies them as the lien Holder); which they were paid to do in...

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A deer hit my car as I was going down a hill, leaving my home. I hit a small tree in front of me. I didn't even have time to turn left to go down a dirt road. My insurance has been increasing ever since I signed up with Geico. This was the first accident I've ever had, no speeding tickets, nothing...

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Product or Service Quality
1.1 (68 reviews)
1.4 (460 reviews)
Reviewer's quote

Believe it or not, I got a telephone intercept that told me that this number was invalid and no longer in service. This company is a collection of the biggest idiots that has been my misfortune to deal with. This would be like an online banking situation were one day you could see both your saving...

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...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

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Website
1.5 (65 reviews)
1.9 (386 reviews)
Reviewer's quote

Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

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...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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Metlife and GEICO Pros and Cons

Pros
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Price
  • Horribble
  • Good at taking your money
Cons
  • Customer service
  • Delay delay
  • Not trustworthy
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

Metlife and GEICO Most Positive Reviews

Top rated reviews
5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

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5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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Metlife and GEICO Most Critical Reviews

Lowest rated reviews
1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

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1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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Metlife and GEICO Latest Reviews

Recent published reviews
1

I bought a home in 2009, MetLife was the original Lien Holder on the loan. in 2012 it was refinanced with another...

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No votes

I need a person who speaks spanish

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No votes

the sign up process is made nearly impossible and then their "customer service" is in the Philipines!!! this company doe...

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No votes

Yesterday geico worker went to my house to fix my car. He didn't have a mask and talked to me too close like 50cm. I...

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Metlife and GEICO Products and Services

Most reviewed product and services
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • Geico Auto Insurance (371 reviews)
  • Geico Auto Claim (172 reviews)
  • Geico Claim (151 reviews)