PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Metlife

GEICO and Metlife Overview

Total reviews
1205
314
Company responses
1
1
Issues resolved
8
1

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1205 reviews. It is 891 reviews more than Metlife received since Mar 8, 2007. Both GEICO and Metlife respond to reviews and communicate with their consumers through our platform with equal frequency. Customer service teams of these two brands contact their customers via PissedConsumer.com in 0 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GEICO customer support team than with Metlife customer service.

GEICO and Metlife Consumer Ratings

Rank
148 out of 1480 in Insurance category
219 out of 1480 in Insurance category
Customer service
137 in category
189 in category
Product or Service Quality
115 in category
197 in category
Staff
146 in category
177 in category

According to consumer ratings and reviews, GEICO ranks 71 points higher in the Insurance category than Metlife. People gave GEICO 1.3 stars for Customer service criterion in Insurance category and it is 317 points higher than the worst rated brand in this category. At the same time, Metlife was rated 1.2 stars for Customer service criterion in this category and it is 265 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that GEICO has a higher rating than Metlife. Regarding Staff criterion, consumers gave GEICO 1.4 stars and it is 68% greater than other in category. Metlife however was rated 1.3 stars and it is 61% greater than other in category.

GEICO and Metlife Rating Details

Customer service
1.3 (493 reviews)
1.2 (91 reviews)
Reviewer's quote

customer service suck! called 3 times to get a form. the first time they told me that they will email it within 30 minutes. 3 hours later they said that I will get it within 5 minutes and an hour later they held me on the line for 45min and disconnected me when I asked to speak with a manager..

PissedConsumer1743393

Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...

PissedConsumer1564871
Product or Service Quality
1.4 (449 reviews)
1.1 (66 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

Believe it or not, I got a telephone intercept that told me that this number was invalid and no longer in service. This company is a collection of the biggest idiots that has been my misfortune to deal with. This would be like an online banking situation were one day you could see both your saving...

Falcon G
Staff
1.4 (433 reviews)
1.3 (65 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase.On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K

GEICO and Metlife Pros and Cons

Pros
  • Price
  • Horribble
  • How they used to treat customers
  • Operators who have been helpful
  • No one
  • Response to accident
Cons
  • Customer service
  • Inability to resolve issues
  • Customer servce
  • Customer service
  • Delay delay
  • Being passed back and forth with no resolution

GEICO and Metlife Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

GEICO and Metlife Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

GEICO and Metlife Latest Reviews

Recent published reviews
1.2

Ive been with Geico supposedly for a total of 3 years. But this company that is saying they are Geico is overcharging...

Read all 1205 reviews

their agents overcharge by a bundle of money. I cancelled house insurance and cant get a site for cancelling the...

Read all 314 reviews

GEICO and Metlife Products and Services

Most reviewed product and services
  • Geico Auto Insurance (368 reviews)
  • Geico Auto Claim (168 reviews)
  • Geico Claim (148 reviews)
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)