PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Infinity Insurance and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Infinity Insurance
GEICO

Infinity Insurance and GEICO Overview

Total reviews 371 1289
Company responses 137 0
Issues resolved 1 11

Infinity Insurance and GEICO Consumer Ratings

Rank
121 out of 1097 in Insurance category
160 out of 1097 in Insurance category
Customer service
191 in category
No votes
Product or Service Quality
189 in category
No votes
Billing Practices
163 in category
No votes
Website
185 in category
No votes

Infinity Insurance and GEICO Rating Details

Customer service
1.2 (143 reviews)
No votes
Reviewer's quote

Shapiro and Infinity customer service many times over the course of three months and asked to speak to a Director or higher up on the chain of command and only was contacted a week ago by a director in Mid February when I moved back to Canada. I have still not been reimbursed by Windhaven or Geico....

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...Terrible services, disrespectful customer service, they scam you and replace your car parts with trash. Steer away from them..

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Product or Service Quality
1.2 (122 reviews)
No votes
Reviewer's quote

...No wonder, because her manager Hernan won't even call the customer back either!!! We've gotten MUCH BETTER SERVICE from the OTHER DRIVER'S AAA insurance! At least he answers his phone. KEMPER WOULD RATHER WE JUST DISAPPEAR! Now almost four months later, over $10,000 in loss wages and STILL NO CAR..

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Once again ive been hit by a geico customer and there horrible costumer service for the victim begins. I followed the protical as directed for the rear end collision of my truck parked infront of my house. Both bumper and rear end damage totalling 2800...

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Billing Practices
1.4 (122 reviews)
No votes
Reviewer's quote

... concentration camp process to wear you down over a month to get you to back down and just give up on the claim its just not worth the intimidation and crafty practices they have to coheres you to dropping withdraleling the claim, I got so frustrated about the way they interigated me to finally withdrawal the claim even though I had a legitimate claim, they are ruthless in there desire to ...

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RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

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Website
1.5 (118 reviews)
No votes
Reviewer's quote

I'm hear to inform the pissed public here on this website that the fact of the matter is that those rumors you here about infinity is all very true. We don't live in the best neighborhood and that's the whole point of insurance. My father has full coverage on his 2007 Tahoe...

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...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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Infinity Insurance and GEICO Pros and Cons

Pros
  • Quick response
  • Getting away
  • Cheap
  • Price
  • Horribble
  • Good at taking your money
Cons
  • Horrible customer service
  • Never answer phone
  • Will not pay claim
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

Infinity Insurance and GEICO Most Positive Reviews

Top rated reviews
5

MY VEHICLE WAS VANDALIZED, SO I CALLED INFINITY TO REPORT A CLAIM.. AFTER A MONTH THEY FINALLY GOT BACK TO ME AFTER I WE...

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5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

Most of these reviews clearly show they have no idea how insurance works. Before liability can be accepted, coverage ha...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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Infinity Insurance and GEICO Most Critical Reviews

Lowest rated reviews
1

Hello everyone,

to summarize everything i am about to say: don't go with this company, save yourself time, money, and f...

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1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

I GAVE THEM 1 STAR ONLY BECAUSE I HAD TO BUT IF I COULD I WOULD GIVE THEM A 0. I WAS RECENTLY INVOLVED IN AN ACCIDENT...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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Infinity Insurance and GEICO Latest Reviews

Recent published reviews
No votes

I called yesterday before 12:00 a.m dante was suppost to call me back because he didnt knw how to do something he never...

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1

This is in regards to claim #259****, I hope these words do not go on deaf ears. I am sure you are quite aware of the me...

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No votes

Please contact me ASAP I would like to speak with corporate and will be seeking a lawyer along with the better business...

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No votes

I enjoy your commercials except for one, it disturbs me to the core, once again a strong black man is being portrayed...

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Infinity Insurance and GEICO Products and Services

Most reviewed product and services
  • Infinity Insurance Auto Insurance (77 reviews)
  • Infinity Insurance Claim (47 reviews)
  • Infinity Insurance Auto Claim (46 reviews)
  • Geico Auto Insurance (375 reviews)
  • Geico Auto Claim (173 reviews)
  • Geico Claim (152 reviews)