PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Goauto Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Goauto Insurance

GEICO and Goauto Insurance Overview

Total reviews
1195
151
Company responses
0
0
Issues resolved
8
0

GEICO was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 1195 reviews. It is 1044 reviews more than Goauto Insurance received since Jun 22, 2011.

GEICO and Goauto Insurance Consumer Ratings

Rank
179 out of 1882 in Insurance category
78 out of 1882 in Insurance category
Customer service
139 in category
57 in category
Product or Service Quality
116 in category
42 in category
Staff
147 in category
67 in category

According to consumer ratings and reviews, Goauto Insurance ranks 101 points higher in the Insurance category than GEICO. People gave GEICO 1.3 stars for Customer service criterion in Insurance category and it is 310 points higher than the worst rated brand in this category. At the same time, Goauto Insurance was rated 1.8 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Goauto Insurance has a higher rating than GEICO. Regarding Staff criterion, consumers gave GEICO 1.4 stars and it is 67% greater than other in category. Goauto Insurance however was rated 2 stars and it is 85% greater than other in category.

GEICO and Goauto Insurance Rating Details

Customer service
1.3 (489 reviews)
1.8 (46 reviews)
Reviewer's quote

...Geico has given me the worst customer service experience I’ve had in years..

Cynthia W

I was involved in an accident with a GoAuto customer. It was the GoAuto vehicle's fault. I have been calling my supposed rep for almost a month to complete this claim and can NEVER reach by phone...

Mary B
Product or Service Quality
1.4 (446 reviews)
2.1 (37 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

never51

Dont believe these people they are the worst insurance company. I have ever dealt with in my life...id rather pay more for insurance...then to deal with i competent people...the insurance company is the worst ever in life...i wouldnt recommend them to anyone

Jermaine P
Staff
1.4 (427 reviews)
2 (40 reviews)
Reviewer's quote

...Called them today and staff indicated that she would note my concern..

Sandra J

...Thought of poor office staff that I dealt with in the beginning,and it was clear why my payment got lost. Then recieved letter to renew my policy before the time was up...

Mark M

GEICO and Goauto Insurance Pros and Cons

Pros
  • Price
  • Horribble
  • Premium prices
  • Low cost
  • Affordable
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Way they handle claims
  • Way they hadled the claim

GEICO and Goauto Insurance Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

5

To go auto is looking into a pass policy I had when my kids where in my household my son is incarcerated and have not...

GEICO and Goauto Insurance Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

1

Bad Customer Service they canceled my insurance without any notification.

GEICO and Goauto Insurance Latest Reviews

Recent published reviews
1.8

auto body and collision repaired a side wall. repair looked good but that was it. Called Geico rep told them about a...

Read all 1195 reviews

Pay my insurance with a credit card

Read all 151 reviews

GEICO and Goauto Insurance Products and Services

Most reviewed product and services
  • Geico Auto Insurance (363 reviews)
  • Geico Auto Claim (167 reviews)
  • Geico Claim (148 reviews)
  • Goauto Insurance Auto Insurance (41 reviews)
  • Goauto Insurance Customer Care (18 reviews)
  • Goauto Insurance Auto Claim (6 reviews)