PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Goauto Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Goauto Insurance

GEICO and Goauto Insurance Overview

Total reviews 1271 166
Company responses 0 0
Issues resolved 11 0

GEICO and Goauto Insurance Consumer Ratings

Rank
154 out of 1079 in Insurance category
85 out of 1079 in Insurance category
Customer service
145 in category
69 in category
Product or Service Quality
115 in category
44 in category
Website
102 in category
72 in category
Reliability
110 in category
28 in category

GEICO and Goauto Insurance Rating Details

Customer service
1.3 (522 reviews)
1.8 (50 reviews)
Reviewer's quote

...Terrible services, disrespectful customer service, they scam you and replace your car parts with trash. Steer away from them..

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...I have been in customer service for years and if I had a customer ask for a return call or text I would respond. I did not want to have to post this but dont want anyone else get treated like this. All i was wanting is to get my car fixed 1700 was the quote..

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Product or Service Quality
1.4 (472 reviews)
2 (40 reviews)
Reviewer's quote

...To get through to a speaking customer service agent has been a nightmare. You both need to change your 800 numbers so that a real person can be reached. I will not recommend Assurant or Geico to anyone for service..

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... whole time for my accident I was able to receive more information about my accident then my own insurance adjuster this is just uncalled for they need better service and need to fight for the people that pay the insurance faithful for the past two year to them I am just done with the whole company never again....

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Website
1.9 (401 reviews)
2 (40 reviews)
Reviewer's quote

...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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You website will never let me log in why is this so?..

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Reliability
1.3 (390 reviews)
2.1 (37 reviews)
Reviewer's quote

Company rep stated that if I wasnt enrolled in auto pay that I have to pay two months upfront, I explained to her that I have been a customer over a year, and that the only reason was calling in the payment is because their website was having issues, she said that my next monthly payment is due in...

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a couple months ago I was going to switch my insurance companies and Go Auto was one I was thinking about going with but after my experience dealing with them on an accident that happened between my vehicle and one of their insured. One of their clients backed into my new car. I talked to them...

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GEICO and Goauto Insurance Pros and Cons

Pros
  • Price
  • Horribble
  • Good at taking your money
  • Affordable
  • Low cost
  • Resonable pricing
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Way they handle claims
  • Way they hadled the claim
  • Bad customer service

GEICO and Goauto Insurance Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

To go auto is looking into a pass policy I had when my kids where in my household my son is incarcerated and have not...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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5

All that I remember that happen is the caution lights from the bridge went from green to Yellow I was already passed it...

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GEICO and Goauto Insurance Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

Bad Customer Service they canceled my insurance without any notification.

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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1

I needed to.cancel my.home insurance and update address on my auto insurance and left 3 messages at the GoInsurance...

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GEICO and Goauto Insurance Latest Reviews

Recent published reviews
1

Geico is the worst company I have ever experienced. Terrible services, disrespectful customer service, they scam you...

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No votes

Yo guys stores were close so I would like to come in the morning to make a payment

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1

Company rep stated that if I wasnt enrolled in auto pay that I have to pay two months upfront, I explained to her that...

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No votes

Need to pay bill today. Today being Sunday no one answers the phone tried to pay online, dont remember login no help to...

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GEICO and Goauto Insurance Products and Services

Most reviewed product and services
  • Geico Auto Insurance (375 reviews)
  • Geico Auto Claim (172 reviews)
  • Geico Claim (152 reviews)
  • Goauto Insurance Auto Insurance (43 reviews)
  • Goauto Insurance Customer Care (18 reviews)
  • Goauto Insurance Website (7 reviews)