PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gehan Homes and Sandlin Custom Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gehan Homes
Sandlin Custom Homes

Gehan Homes and Sandlin Custom Homes Overview

Total reviews 143 25
Company responses 3 0
Issues resolved 3 0

Gehan Homes and Sandlin Custom Homes Consumer Ratings

Rank
255 out of 1988 in Construction and Repair category
295 out of 1988 in Construction and Repair category
Customer service
196 in category
201 in category
Reliability
197 in category
192 in category
Turnaround Time
177 in category
205 in category
Exchange, Refund and Cancellation Policy
182 in category
145 in category

Gehan Homes and Sandlin Custom Homes Rating Details

Customer service
1.6 (63 reviews)
1.5 (10 reviews)
Reviewer's quote

...They will take your money all day long then basically give you low quality products and HORRIBLE customer service..

Read full review

Like a few of the reviews I've read, the sales staff at Sandlin Homes seems to be up to their old tricks of poor business practices and customer service. I have an ongoing issue with Sandlin staff (P. Butler) issuing a refund of earnest money because I didn't use their in-house lender...

Read full review
Reliability
1.4 (53 reviews)
1.4 (9 reviews)
Reviewer's quote

Gehan (Kevin Carr) Lied to myself and my 84 year old parents over and over about fixing MAJOR construction issues including framing, (Sheetrock separating from framing), Doors were not plumbed or level wasn't used.. Open by themselves and huge gaps you can see through, Yard had major peeks and...

Read full review

We bought a new home from Sandlin Homes in 2017. Ever since then there has been nothing but problems- small and big. We decided to buy a new custom home because we did not want to deal with old homes problems yet we’ve run into nothing but problems with this house. Within the first year of owning:...

Read full review
Turnaround Time
1.7 (52 reviews)
1.5 (10 reviews)
Reviewer's quote

My Gehan home has very bad quality and taking way too long to fix the issues after submitted warranty form. Please explain your standard for fireplace, kitchen countertop (should it be one whole marble piece?) Shelves in the closet(some of them are missing); the door gaps for front and back door...

Read full review

...However, once the time came to put in these items, most were the original (non-upgraded) items. But the cost of the upgrades was already rolled into the mortgage. No one told us and we had to realize it on our own just days before closing...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (49 reviews)
1.6 (10 reviews)
Reviewer's quote

...I did sign the cancellation because I have no choice. They try to fix what was in the contract but at this point I don't trust them. I just need my money back $5,000 is too much money to lose...

Read full review

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building superintendent are professional, knowledgeable and always follow up. We’ve lived in multiple states and this is our 8th new home so we had the bar set high and Sandlin Homes exceeded our...

Read full review

Gehan Homes and Sandlin Custom Homes Pros and Cons

Pros
  • Floor plan
  • Location
  • Sales person
  • To avoid this builder
  • Sandlin homes are quality built homes
  • Cozy homes
Cons
  • Deceptive practices
  • Quality of work
  • Quality
  • Business practice
  • Bad customer service
  • Lousy management of their subs

Gehan Homes and Sandlin Custom Homes Most Positive Reviews

Top rated reviews
5

Wow! I recently purchased in Cypress Trails and I love my Gehan Home and the sales lady was amazing. She followed up...

Read full review
4.7

We purchased a Sandlin Home in July 2019 and could not be happier. Both the sales representative and building...

Read full review
5

I have never been happier with my home building experience! This is the third home my husband and I have built and fell...

Read full review
No votes

Gehan Homes and Sandlin Custom Homes Most Critical Reviews

Lowest rated reviews
1

I also purchased a gehan model home it was a big mistake on myself and spouse part!!!!!!! We were so excited about...

Read full review
1

EUGENE, A SALES REP FOR THE DALLAS TX AREA PERCEIVED TO BE VERY UNPROFFESSIONAL, SHORT TEMPERED ALONG WITH A HORRIBLE...

Read full review
1

If you are a Realtor, be sure and make sure you have your clients paperwork finalized before sending them to look at...

Read full review
1

I have a home built by Sandlin Homes. Unfortunately, I discovered a leak coming from my master bathroom shower floor....

Read full review

Gehan Homes and Sandlin Custom Homes Latest Reviews

Recent published reviews
1

Gehan (Kevin Carr) Lied to myself and my 84 year old parents over and over about fixing MAJOR construction issues includ...

Read full review
1.4

Like a few of the reviews I've read, the sales staff at Sandlin Homes seems to be up to their old tricks of poor...

Read full review
1.4

My Gehan home has very bad quality and taking way too long to fix the issues after submitted warranty form. Please...

Read full review
1

We bought a new home from Sandlin Homes in 2017. Ever since then there has been nothing but problems- small and big. We...

Read full review

Gehan Homes and Sandlin Custom Homes Products and Services

Most reviewed product and services
  • Gehan Homes House Construction (47 reviews)
  • Gehan Homes Home Buying (6 reviews)
  • Gehan Homes Warranty (2 reviews)
  • Sandlin Custom Homes House Construction (13 reviews)
  • Sandlin Custom Homes Sales Representative (2 reviews)
  • Sandlin Custom Homes Home Warranty (1 review)