PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Staples and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Staples
Geek Squad

Staples and Geek Squad Overview

Total reviews 840 651
Company responses 0 0
Issues resolved 4 2

Staples and Geek Squad Consumer Ratings

Rank
86 out of 344 in Supermarkets and Malls category
480 out of 1834 in Appliances and Electronics category
Customer service
78 in category
224 in category
Website
58 in category
339 in category
Product or Service Quality
64 in category
287 in category
Price Affordability
71 in category
423 in category

Staples and Geek Squad Rating Details

Customer service
1.3 (205 reviews)
1.4 (270 reviews)
Reviewer's quote

...I called customer service to complain. They told me to return it, and they would send me another new one. I received the new one but didn't like the way it worked so again i called customer service...

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Website
2.1 (151 reviews)
1.8 (169 reviews)
Reviewer's quote

...Website said would arrive on April 5th. On April 7th I went online to try to track my item. There was no traking info available, but in the comments next to my order it said could not find, package lost...

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Product or Service Quality
2 (145 reviews)
1.4 (194 reviews)
Reviewer's quote

...In other words, you give them product and they can choose NOT to pay for it. It's a lousy system and borderline illegal. If someone pay for a Gift Certificate the certificate CANNOT expire...

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Spoke with many over two days only to get ripped off after they had my money on a remote service to my computer! One lie after another in promises! Nothing was done and all I got out of my experience was STRESS, WASTE OF TIME AND ENERGY and SCAMMED! Will be disputing charge on my Visa tomorrow!...

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Price Affordability
2.4 (136 reviews)
1.6 (200 reviews)
Reviewer's quote

She explained that without a receipt, you get the lowest price the item ever sold for. I suppose that makes sense, if I didnt have a receipt in my hand showing what I paid for it! Heres how I look at it. Staples was going to take a perfectly new chair mat, give me $15 and turn around and sell that...

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I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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Staples and Geek Squad Pros and Cons

Pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
  • No good
  • No means no
  • No pros
Cons
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Staples and Geek Squad Most Positive Reviews

Top rated reviews
5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Staples and Geek Squad Most Critical Reviews

Lowest rated reviews
1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Staples and Geek Squad Latest Reviews

Recent published reviews
2.2

I bought a new laptop online. When it was delivered it wasn't new.
It already had an email listed as blocked. I called cu...

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2

I have moved from Canada to UK and want to cancel my Geeksquad membership. I went into Bestbuy Kanata before I left and...

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3.4

Staples Supports Company Theft
I had a very unpleasant visit to a Staples store yesterday, Sunday 9/27/2020.
I wanted to r...

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No votes

I received a phone call regarding a charge of 399.99 for protection on my computer. When I wanted to cancel they wanted...

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Staples and Geek Squad Products and Services

Most reviewed product and services
  • Staples Manager (109 reviews)
  • Staples Repair (27 reviews)
  • Staples Printing Service (22 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)