PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Staples and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Staples
Geek Squad

Staples and Geek Squad Overview

Total reviews
819
581
Company responses
0
0
Issues resolved
4
2

Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 819 reviews. It is 238 reviews more than Geek Squad received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Staples customer support team and Geek Squad customer service.

Staples and Geek Squad Consumer Ratings

Rank
67 out of 483 in Supermarkets and Malls category
413 out of 2624 in Appliances and Electronics category
Customer service
73 in category
239 in category
Website
55 in category
320 in category
Staff
54 in category
218 in category

Staples and Geek Squad Rating Details

Customer service
1.3 (195 reviews)
1.3 (236 reviews)
Reviewer's quote

...When I called customer service, they denied accepting the cartridge back and indicated that the package must be unopened. Plus, the tine limit of 90 days had expired to return the product. So let me understand the policy of Staples - they sell you a product that is defective...

Y G

...Poor customer service. Wouldn’t recommend..

PissedConsumer1677707
Website
2.1 (142 reviews)
1.8 (150 reviews)
Reviewer's quote

..., 128gb (ssd), Intelr Uhd Graphics 620, 45 W, 42whr Battery When I called customer care , the lady informed me that the item delivered is not XPS and the website had typographical error. Now what I fail to understand is that typographical error should be like wrong weight or size or other smaller things but how come the whole model and...

Quinci

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

PissedConsumer790607
Staff
1.7 (136 reviews)
1.5 (159 reviews)
Reviewer's quote

Hello, I am a Fort Lee NJ resident and been for over 10 years store customer,the staff is great,but what is *** me of that all the time i by printer cartridges ,it has to interfere my work by saying that the cartridges are a Counterfit ?! I have a HP Photosmart 6520 printer that uses 564...

Tim N

Their staff is very rude, many of them are unprofessional and really have a negative attitude like they don't care!! STAY AWAY FROM GEEK SQUAD!! Here's the simple math. In California, one of the most expensive places to live in the country, if you pay $10. 99 for Geek squad premium service...

Debie

Staples and Geek Squad Pros and Cons

Pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
  • No good
  • No means no
  • Wisdom
Cons
  • Poor customer service
  • Unethical attitude to customers
  • Unable to provide adequate solution with their mistakes
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Staples and Geek Squad Most Positive Reviews

Top rated reviews
5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Staples and Geek Squad Most Critical Reviews

Lowest rated reviews
1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

Staples and Geek Squad Latest Reviews

Recent published reviews
1.8

Ordered a laptop online from them on 12/4/19 and I would pick it up in the store. I received an email a day later from...

Read all 819 reviews
5

I LOVE Geek Squad! I've had a membership with them for several years. The phone service is great. I talk with them, and...

Read all 581 reviews

Staples and Geek Squad Products and Services

Most reviewed product and services
  • Staples Manager (107 reviews)
  • Staples Customer Care (61 reviews)
  • Staples Repair (27 reviews)
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)