PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Staples

Geek Squad and Staples Overview

Total reviews 678 889
Company responses 0 0
Issues resolved 2 5

Geek Squad and Staples Consumer Ratings

Rank
753 out of 2839 in Appliances and Electronics category
164 out of 533 in Supermarkets and Malls category
Customer service
521 in category
161 in category
Warranty
527 in category
125 in category
Price Affordability
776 in category
132 in category
Product or Service Quality
544 in category
139 in category

Geek Squad and Staples Rating Details

Customer service
1.4
(283 reviews)
1.3
(231 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Customer service number not answered and chat takes you to a Pay for Answers site. Why does no one answer the phone number?..

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Warranty
1.5
(219 reviews)
1.9
(134 reviews)
Reviewer's quote

...So much for that extended warranty. Save your money. Best Buy doesnt care if it is ever fixed!..

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The laptop had a 30 day return warranty from Staples but even tho the unit died within those 30 days it matter not because I would not be able to return it with those 30 days. So having no other choice, I contacted a computer tech in Mexico to look at the Asus and he said it was nothing simnple and...

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Price Affordability
1.7
(211 reviews)
2.5
(150 reviews)
Reviewer's quote

Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120. Customer service refunded the $500 for the tv but would not refund the $120 difference in price for the 5 year warranty. Does this seem like some kind of scam ? It doesn't seem like a fair business...

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She explained that without a receipt, you get the lowest price the item ever sold for. I suppose that makes sense, if I didnt have a receipt in my hand showing what I paid for it! Heres how I look at it. Staples was going to take a perfectly new chair mat, give me $15 and turn around and sell that...

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Product or Service Quality
1.5
(208 reviews)
1.9
(161 reviews)
Reviewer's quote

...No one has come to service it. A company called VehTech is supppose to fix it. Parts on order...

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On January 26, 2022, Staple's tech service diagnosed and recommended replacing my desk top computer's hard drive with an HP solid state memory. After three month's my computer stopped working. Returned to Staples and was advised by its Assistant Manager Staple's does not warrant their service and...

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Geek Squad and Staples Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Poor customer service
  • Incompetence that cost me money
  • How i was treated

Geek Squad and Staples Most Positive Reviews

Top rated reviews
5

Would not answer phone calls

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

Computer might have a virus. When I clicked on a recipe I got a bunch of stuff supposedly from Microsoft and my computer...

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5

First of all, I am not a Pissed customer.
My request was to align my in store account with a website account in order for...

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Geek Squad and Staples Most Critical Reviews

Lowest rated reviews
1

I took my hp g7 laptop in oct now back in nov i am told the hard drive was corrupted so they are saying it is saying it...

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1

1 month and still no delivery of busineww cards. whole order totally screwed up with no help from anyone. lied to by Mik...

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1

NEVER EVER BUY A WARRANTY FROM FUTURE SHOP. THE PEOPLE THERE AT THE STORE WILL CONVINCE YOU TO GET YOUR DEVICE INSURED,...

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1

I got an iPad from Woodstock staples for my birthday that came with a cracked screen on the side white part. I went...

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Geek Squad and Staples Latest Reviews

Recent published reviews
No votes

I received virus notices all day with a threat and a warning to down load McAvee I do NOT use Mcavee I use Web Root. I r...

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No votes

After going to staples to print my documents multiple times I was never asked to fill out my information if I brought in...

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No votes

Hour after hour I went on hold with Best Buy and with Dell and Dell tells me to go Best Buy and Best Buy tells me to go...

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No votes

A friend trying to send me a letter from Winnipeg to the Philippines and he had to pay 200 dollars for a envelope. The...

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