PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Staples

Geek Squad and Staples Overview

Total reviews 665 849
Company responses 0 0
Issues resolved 2 4

Geek Squad and Staples Consumer Ratings

Rank
458 out of 1771 in Appliances and Electronics category
91 out of 332 in Supermarkets and Malls category
Customer service
263 in category
80 in category
Warranty
280 in category
58 in category
Price Affordability
471 in category
73 in category
Product or Service Quality
313 in category
73 in category

Geek Squad and Staples Rating Details

Customer service
1.4 (276 reviews)
1.4 (211 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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...I must say that I have not experienced such amazing customer service in many years. The representatives were both extremely polite and helpful and went above and beyond to satisfy my issue in a way I would not have expected..

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Warranty
1.5 (214 reviews)
1.9 (126 reviews)
Reviewer's quote

...I also purchased the 5 year warranty for it for $499. 99. Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120...

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...When I sent it back to Lenovo for warranty repair their records show they have had it since September 2019. Lenovo says I only have a few months warranty left on a year warranty that should expire 05/2021. Called Staples and asked why they didn't tell me about the date...

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Price Affordability
1.7 (207 reviews)
2.5 (139 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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She explained that without a receipt, you get the lowest price the item ever sold for. I suppose that makes sense, if I didnt have a receipt in my hand showing what I paid for it! Heres how I look at it. Staples was going to take a perfectly new chair mat, give me $15 and turn around and sell that...

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Product or Service Quality
1.5 (202 reviews)
2 (150 reviews)
Reviewer's quote

I consistently order products from Geek, only to be refunded a couple of days later as the products are no longer available. It must be possible for Geek to remove the products from their web page as soon as they become unavailable. I am getting fed up wasting my time ordering things, just to get...

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I have had a horrible experience with Staples delivery service. They have delivered our orders and the last two orders have been horrible. 1...

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Geek Squad and Staples Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Poor customer service
  • Incompetence that cost me money
  • How i was treated

Geek Squad and Staples Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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Geek Squad and Staples Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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Geek Squad and Staples Latest Reviews

Recent published reviews
No votes

went in with my windows 7 just to have the power button fixed well they did more than what i asked and it was not right...

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No votes

Staples offered a special sales price on an article. Then they billed and additional $6 for service fee. That is pure...

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3.8

I no longer @ this time require your services! My name is: Joseph M. Gonsalves @ 7814 Kingbee St.
Downey, Ca 90242. The E...

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1.8

My chair is broken and it has holes in my seat.

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Geek Squad and Staples Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)
  • Staples Manager (109 reviews)
  • Staples Repair (27 reviews)
  • Staples Printing Service (23 reviews)