Geek Squad vs Staples: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Geek Squad

1.5

Staples

1.9

Geek Squad

Staples

Geek Squad and Staples Overview

Total reviews

573

818

Company responses

Issues resolved

Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 818 reviews. It is 245 reviews more than Geek Squad received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Geek Squad customer support team and Staples customer service.

Geek Squad and Staples Consumer Ratings

Rank

406 out of 2895 in Appliances and Electronics category

68 out of 614 in Supermarkets and Malls category

Customer service

228 in category

72 in category

Price Affordability

390 in category

60 in category

Warranty

230 in category

50 in category

Geek Squad and Staples Rating Details

Customer service

1.3 (233 reviews)

1.3 (194 reviews)

Reviewer's quote

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B

...When I called customer service, they denied accepting the cartridge back and indicated that the package must be unopened. Plus, the tine limit of 90 days had expired to return the product. So let me understand the policy of Staples - they sell you a product that is defective...

Y G

Price Affordability

1.5 (180 reviews)

2.4 (126 reviews)

Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

PissedConsumer1160909

...Ebay had the same product for same price. That particular store downsized many years ago like other locations. It should not have been necessary to order PRESIDENT DAY sale item but they obviously had low inventory BAIT-AND-SWITCH scam in play...

Timya

Warranty

1.4 (179 reviews)

1.8 (110 reviews)

Reviewer's quote

Bought a Geek squad warranty on a fridge freezer we bought last year. Still 2 years left on the warranty. Last week the fridge stopped working...

Rakesh P

In December of 2014 we bought a leather chair including a 3-year warranty from Staples. A month or so ago the leather began cracking. We contacted Staples who instructed us to call SquareTrade...

Gricel

Geek Squad and Staples Pros and Cons

Pros

No good
No means no
Wisdom

Helpful manager
Friendliness of the cashiers
Customer service reps

Cons

Customer service
I was lied to
Geeksquad protection plan as they were not honest

Poor customer service
Unethical attitude to customers
Unable to provide adequate solution with their mistakes

Geek Squad and Staples Most Positive Reviews

Top rated reviews

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

Geek Squad and Staples Most Critical Reviews

Lowest rated reviews

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

Geek Squad and Staples Latest Reviews

Recent published reviews

Called your 800 number to get help on a problem a remote start is causing my electrical system in my car. I got...

Read all 573 reviews

I have ordered two 27" Dell Monitors for home Office purpose. They have sent email first stating that the shipping is de...

Read all 818 reviews

Geek Squad and Staples Products and Services

Most reviewed product and services

Geek Squad Protection Plan (96 reviews)
Geek Squad Repair (69 reviews)
Geek Squad Customer Care (56 reviews)

Staples Manager (107 reviews)
Staples Customer Care (61 reviews)
Staples Repair (27 reviews)

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Anonymous jyeager Sep 19, 2018 #1564134

The Geek Squad was at Best Buy. They did not help me.

I got free help from the Windows Help line. A very nice man walked me through my issues and fixed my problem, for free.Geek Squad wanted $199.99 to look into my problem.

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Anonymous joy yeager Sep 19, 2018 #1563507

i bought my laptop from best buy, guaranteed service for 12 months through the geek squad. I had trouble and the GEEK Squad wanted $200 to fix my problem.

I will never buy anything again from Best Buy. Geek Squad is a joke.

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