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Geek Squad
Staples

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Geek Squad

Geek Squad

1.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 563 TOTAL REVIEWS
Rank
396 out of 2885
in Appliances and Electronics category
Rating Details
Customer service
Warranty
Price Affordability
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    185
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    05:19
  • ISSUES RESOLVED
    20%
Top Products and Services
1.4
96 reviews
1.4
69 reviews
1.7
54 reviews
Staples

Staples

1.8
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 813 TOTAL REVIEWS
Rank
71 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Warranty
Price Affordability
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    19:55
  • ISSUES RESOLVED
    0%
Top Products and Services
2
106 reviews
1.8
61 reviews
2.3
27 reviews

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Anonymous
#1564134

The Geek Squad was at Best Buy. They did not help me.

I got free help from the Windows Help line. A very nice man walked me through my issues and fixed my problem, for free.Geek Squad wanted $199.99 to look into my problem.

Anonymous
#1563507

i bought my laptop from best buy, guaranteed service for 12 months through the geek squad. I had trouble and the GEEK Squad wanted $200 to fix my problem.

I will never buy anything again from Best Buy. Geek Squad is a joke.

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