PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Staples

Geek Squad and Staples Overview

Total reviews 649 839
Company responses 0 0
Issues resolved 2 4

Geek Squad and Staples Consumer Ratings

Rank
473 out of 1813 in Appliances and Electronics category
85 out of 334 in Supermarkets and Malls category
Customer service
238 in category
83 in category
Warranty
261 in category
60 in category
Price Affordability
445 in category
75 in category
Product or Service Quality
295 in category
71 in category

Geek Squad and Staples Rating Details

Customer service
1.4 (268 reviews)
1.3 (204 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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...Wrote to customer service (did not send pic of the label). Their answer was basically that I was mistaken the chair did not indicate any such thing but then the chair had a warranty! WHAT?! So I sent copy of the label back to them. Their answer" If I was concern I should buy an $82...

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Warranty
1.5 (205 reviews)
1.9 (121 reviews)
Reviewer's quote

...Warranty was total waste of money. And will not buy a Thor from you guys , again! Take in and out the car could of cause problems in the tv..

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...When I sent it back to Lenovo for warranty repair their records show they have had it since September 2019. Lenovo says I only have a few months warranty left on a year warranty that should expire 05/2021. Called Staples and asked why they didn't tell me about the date...

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Price Affordability
1.6 (199 reviews)
2.4 (135 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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She explained that without a receipt, you get the lowest price the item ever sold for. I suppose that makes sense, if I didnt have a receipt in my hand showing what I paid for it! Heres how I look at it. Staples was going to take a perfectly new chair mat, give me $15 and turn around and sell that...

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Product or Service Quality
1.5 (192 reviews)
2 (144 reviews)
Reviewer's quote

...5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words from the agent and waited another hour. If I could get my $$$ back I would...

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...In other words, you give them product and they can choose NOT to pay for it. It's a lousy system and borderline illegal. If someone pay for a Gift Certificate the certificate CANNOT expire...

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Geek Squad and Staples Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers

Geek Squad and Staples Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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Geek Squad and Staples Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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Geek Squad and Staples Latest Reviews

Recent published reviews
3

I called call center SIX times today only to be hung up on. I simply want the email I should have gotten stating my plan...

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3.4

Staples Supports Company Theft
I had a very unpleasant visit to a Staples store yesterday, Sunday 9/27/2020.
I wanted to r...

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1.5

Waited 5.5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words...

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1

I bought a laptop from Staples 05/2020. When I sent it back to Lenovo for warranty repair their records show they have...

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Geek Squad and Staples Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (60 reviews)
  • Staples Manager (109 reviews)
  • Staples Customer Care (64 reviews)
  • Staples Repair (27 reviews)