PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pivotal Home Solutions and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pivotal Home Solutions

Pivotal Home Solutions

Has verified representatives
1.8
Pivotal Home Solutions
Geek Squad

Pivotal Home Solutions and Geek Squad Overview

Total reviews
53
580
Company responses
47
0
Issues resolved
0
2

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 580 reviews. It is 527 reviews more than Pivotal Home Solutions received since Aug 24, 2010.

Pivotal Home Solutions and Geek Squad Consumer Ratings

Rank
102 out of 1504 in Household Services category
412 out of 2621 in Appliances and Electronics category
Customer service
105 in category
238 in category
Staff
122 in category
218 in category
Product or Service Quality
107 in category
265 in category

Pivotal Home Solutions and Geek Squad Rating Details

Customer service
1.2 (31 reviews)
1.3 (236 reviews)
Reviewer's quote

I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number..

PissedConsumer1352640

...Poor customer service. Wouldn’t recommend..

PissedConsumer1677707
Staff
1.4 (25 reviews)
1.5 (158 reviews)
Reviewer's quote

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been with them for 2 yrs no issues

PissedConsumer1713263

Their staff is very rude, many of them are unprofessional and really have a negative attitude like they don't care!! STAY AWAY FROM GEEK SQUAD!! Here's the simple math. In California, one of the most expensive places to live in the country, if you pay $10. 99 for Geek squad premium service...

Debie
Product or Service Quality
1.2 (23 reviews)
1.4 (170 reviews)
Reviewer's quote

...i said well dont you have it on file sense i apparently signed up for this he said no its not i laughed and said exactly because i didnt ever request your service. low life peice of ***...

PissedConsumer1535348

...What good is a service unless you can call in and get help. I wanted Chat to access my computer remotely but that option wasn't given to me. One time I did call and got remote help and it was great...

Leslie J

Pivotal Home Solutions and Geek Squad Pros and Cons

Pros
  • Service tech
  • No good
  • No means no
  • Wisdom
Cons
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Being charged for something i never consented to
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Pivotal Home Solutions and Geek Squad Most Positive Reviews

Top rated reviews
4.9

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Pivotal Home Solutions and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

Pivotal Home Solutions and Geek Squad Latest Reviews

Recent published reviews
1

Purchase coverage for my furnace was told $2,500 would be paid towards a replacement. Fast forward EIGHT years (of...

Read all 53 reviews

THEY were to fix one item on POF, instead they deleted several sites and then said I did the deletion. They had my machi...

Read all 580 reviews

Pivotal Home Solutions and Geek Squad Products and Services

Most reviewed product and services
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (11 reviews)
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)