PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pivotal Home Solutions and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pivotal Home Solutions

Pivotal Home Solutions

Has Verified Representatives
1.9
Pivotal Home Solutions
Geek Squad

Pivotal Home Solutions and Geek Squad Overview

Total reviews 60 649
Company responses 55 0
Issues resolved 0 2

Pivotal Home Solutions and Geek Squad Consumer Ratings

Rank
93 out of 918 in Household Services category
473 out of 1813 in Appliances and Electronics category
Customer service
103 in category
237 in category
Product or Service Quality
113 in category
295 in category
Value for money
100 in category
323 in category
Website
139 in category
359 in category

Pivotal Home Solutions and Geek Squad Rating Details

Customer service
1.2 (34 reviews)
1.4 (268 reviews)
Reviewer's quote

I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number..

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Product or Service Quality
1.2 (25 reviews)
1.5 (192 reviews)
Reviewer's quote

...Here is my review: Just be advised: NIPSCO HOME SOLUTIONS IS A COMPLETELY UNETHICAL COMPANY THAT IS A TOTAL RIPOFF! We had two outlets go out and called for service. The electrician came out and claimed the repair would be an upgrade and not a repair. The outlets had been fine for over 20 years...

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...5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words from the agent and waited another hour. If I could get my $$$ back I would...

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Value for money
1.2 (25 reviews)
1.5 (154 reviews)
Reviewer's quote

Been paying for this for 4 years had never signed up for it ask for my money back they only want to pay back 300 out of 1,100 . I asked them to let me hear the voice recording and they say if they do that i get no money back. So to receive the 300 back i have to sign some type document he thought...

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Stay away as the company does not appear to be offereing value for money nor the understanding that their incompentance in not doing their job correctly costs the consumer in more that just wasted time. The reps of the company can only apploigise but this is not what the consumer wants or needs. In...

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Website
1.3 (24 reviews)
1.8 (168 reviews)
Reviewer's quote

One agent even directed my husband to the FAQ page on your website and said they he could find his answers there. Upon reading that page we learned that the questions the agent did answer she answered incorrectly and gave my husband several pieces of incorrect information. We were then told a new...

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Pivotal Home Solutions and Geek Squad Pros and Cons

Pros
  • Service tech
  • Good technicians
  • No good
  • No means no
  • No pros
Cons
  • Shoddy customer service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Pivotal Home Solutions and Geek Squad Most Positive Reviews

Top rated reviews
4.8

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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No votes
5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Pivotal Home Solutions and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Have a contract to cover Water Heater,Furnace Etc Heat went out with cold weather,,Called for 3 hours none picked up...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Pivotal Home Solutions and Geek Squad Latest Reviews

Recent published reviews
1

I live in Cambridge Mass and have utilities through Eversource. I have the Pivotal's "luxury" contract for annual...

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3

I called call center SIX times today only to be hung up on. I simply want the email I should have gotten stating my plan...

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1.1

This is the second time I called and they said "Not covered". The time before that I had to copy and paste their own wor...

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1.5

Waited 5.5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words...

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Pivotal Home Solutions and Geek Squad Products and Services

Most reviewed product and services
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (12 reviews)
  • Pivotal Home Solutions Homeowners Policy Claim (3 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (60 reviews)