PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Pivotal Home Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pivotal Home Solutions

Pivotal Home Solutions

Has Verified Representatives
1.9
Geek Squad
Pivotal Home Solutions

Geek Squad and Pivotal Home Solutions Overview

Total reviews 652 62
Company responses 0 57
Issues resolved 2 0

Geek Squad and Pivotal Home Solutions Consumer Ratings

Rank
480 out of 1835 in Appliances and Electronics category
93 out of 923 in Household Services category
Customer service
226 in category
101 in category
Warranty
254 in category
164 in category
Price Affordability
424 in category
143 in category
Product or Service Quality
286 in category
108 in category

Geek Squad and Pivotal Home Solutions Rating Details

Customer service
1.4 (271 reviews)
1.2 (35 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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I was sent a post card in the mail saying to call 844-203-**** for customer service, to cancel my plan. When I called the number..

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Warranty
1.5 (207 reviews)
1 (23 reviews)
Reviewer's quote

...Warranty was total waste of money. And will not buy a Thor from you guys , again! Take in and out the car could of cause problems in the tv..

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With home warranty electrical coverage from us, you can rest assured that any needed repairs or replacements can be covered without having to dip into your savings. When you have our interior and exterior electrical line protection, well dispatch a pre-qualified contractor to your home and youll...

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Price Affordability
1.6 (201 reviews)
1.1 (23 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...i called Ed's Appliance they came out, quoted a price of $281. 00 and fixed it. DON'T DO ITDON'T DO IT!!i called PHS AND THEY SAID THEY WOULD UNDEEM THE WASHER, AND EMAIL ME SOME FORMS TO FILL OUT, I'M STILL WAITING ON THE FORMS!!..

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Product or Service Quality
1.4 (195 reviews)
1.2 (26 reviews)
Reviewer's quote

Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too long. Don't think they have enough people that actually understand English...

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I called for service only to be told they had no one in this area so i had to call a repairman and wait 2 months to get reimbursed, then i called them another time only to be told that was not covered, I canceled my service and they still took the next month out of my checking account. So if you...

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Geek Squad and Pivotal Home Solutions Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • Service tech
  • Good technicians
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Shoddy customer service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason

Geek Squad and Pivotal Home Solutions Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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4.8

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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No votes

Geek Squad and Pivotal Home Solutions Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

Have a contract to cover Water Heater,Furnace Etc Heat went out with cold weather,,Called for 3 hours none picked up...

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Geek Squad and Pivotal Home Solutions Latest Reviews

Recent published reviews
1

Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too...

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No votes

need repairs been calling all week

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2

I have moved from Canada to UK and want to cancel my Geeksquad membership. I went into Bestbuy Kanata before I left and...

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1

I called for service only to be told they had no one in this area so i had to call a repairman and wait 2 months to get...

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Geek Squad and Pivotal Home Solutions Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Homeowners Policy Claim (3 reviews)