PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Office Depot and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Office Depot
Geek Squad

Office Depot and Geek Squad Overview

Total reviews 386 650
Company responses 0 0
Issues resolved 4 2

Office Depot and Geek Squad Consumer Ratings

Rank
384 out of 1834 in Appliances and Electronics category
479 out of 1834 in Appliances and Electronics category
Customer service
246 in category
No votes
Diversity of Products or Services
240 in category
No votes
Website
331 in category
No votes
Product or Service Quality
211 in category
No votes

Office Depot and Geek Squad Rating Details

Customer service
1.3 (107 reviews)
No votes
Reviewer's quote

...I called the useless customer service line multiple times. Finally the driver called me Friday, 4:34pm to tell me he could be there before 8pm. NO WAY...

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Diversity of Products or Services
2.1 (89 reviews)
No votes
Reviewer's quote

...I like their products but have had this problem many times...

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...I have been given 4 phone numbers, and the first one was for Whirlpool products. Now I did not purchase a geek squad plan, but my Sony has a year warranty. Maybe that is why I can't get service...

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Website
1.8 (86 reviews)
No votes
Reviewer's quote

...1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile...

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Product or Service Quality
1.7 (82 reviews)
No votes
Reviewer's quote

Office Depot customer service is nonexistent. I placed an order a month ago and they can’t be bothered to ship it. I have contacted them a dozen times and gotten the runaround...

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Spoke with many over two days only to get ripped off after they had my money on a remote service to my computer! One lie after another in promises! Nothing was done and all I got out of my experience was STRESS, WASTE OF TIME AND ENERGY and SCAMMED! Will be disputing charge on my Visa tomorrow!...

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Office Depot and Geek Squad Pros and Cons

Pros
  • Product variety
  • Store shopping
  • Some products
  • No good
  • No means no
  • No pros
Cons
  • Poor customer service
  • Cusomer service delivery
  • Office depot unaccountability
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Office Depot and Geek Squad Most Positive Reviews

Top rated reviews
5

Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

An employee in the printing department at Office Depot #02518 located on Carroll Street, Fort Worth, Texas 761107 by the...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Office Depot and Geek Squad Most Critical Reviews

Lowest rated reviews
1

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up....

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I ordered online a Kindle Tablet. They stated delivery in a week. Two weeks later I called, they said it will arrive...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Office Depot and Geek Squad Latest Reviews

Recent published reviews
1

Ordered a home office desk for $175.19 + tax, and got a delivery date. 2 days before scheduled delivery, I received a...

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No votes

I received a phone call regarding a charge of 399.99 for protection on my computer. When I wanted to cancel they wanted...

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3.1

I had spent quite a sum of money. When I tried to apply the reward certificate before the due date to an online...

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1

Spoke with many over two days only to get ripped off after they had my money on a remote service to my computer! One...

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Office Depot and Geek Squad Products and Services

Most reviewed product and services
  • Office Depot Delivery Service (25 reviews)
  • Office Depot Rewards Program (15 reviews)
  • Office Depot Shipping Service (12 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)