PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Geek Squad

Norton Antivirus and Geek Squad Overview

Total reviews 258 652
Company responses 0 0
Issues resolved 2 2

Norton Antivirus and Geek Squad Consumer Ratings

Rank
189 out of 1073 in Software category
480 out of 1837 in Appliances and Electronics category
Customer service
118 in category
229 in category
Product or Service Quality
120 in category
290 in category
Website
168 in category
345 in category
Price Affordability
141 in category
427 in category

Norton Antivirus and Geek Squad Rating Details

Customer service
1.5 (87 reviews)
1.4 (271 reviews)
Reviewer's quote

...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Product or Service Quality
1.9 (79 reviews)
1.4 (195 reviews)
Reviewer's quote

SEFORE LifeLock Norton was good used it for a long time now sick and tired of all the *** and no service..

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Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too long. Don't think they have enough people that actually understand English...

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Website
1.8 (72 reviews)
1.8 (170 reviews)
Reviewer's quote

...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Price Affordability
2.2 (70 reviews)
1.6 (201 reviews)
Reviewer's quote

the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...

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I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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Norton Antivirus and Geek Squad Pros and Cons

Pros
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Price
  • This is like cheating the customer
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Norton Antivirus and Geek Squad Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Norton Antivirus and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Norton Antivirus and Geek Squad Latest Reviews

Recent published reviews
No votes

I I bought an anti virus at Stapple in Portugal, but when i scratched the card it is missing numbers. the number code...

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1

Tried for hours to get help and couldn't -- rethinking why am I paying for service I can't get. Wait times WAAYYYY too...

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No votes

10 minutes ago, I made a complaint about Norton Antivirus and now the same thing is happening with McAfee. They both...

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2

I have moved from Canada to UK and want to cancel my Geeksquad membership. I went into Bestbuy Kanata before I left and...

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Norton Antivirus and Geek Squad Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (115 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)