PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Geek Squad

Norton Antivirus and Geek Squad Overview

Total reviews
157
580
Company responses
0
0
Issues resolved
1
2

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 580 reviews. It is 423 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Norton Antivirus customer support team than with Geek Squad customer service.

Norton Antivirus and Geek Squad Consumer Ratings

Rank
172 out of 1359 in Software category
413 out of 2621 in Appliances and Electronics category
Customer service
119 in category
239 in category
Product or Service Quality
109 in category
267 in category
Website
155 in category
327 in category

Norton Antivirus and Geek Squad Rating Details

Customer service
1.4 (45 reviews)
1.3 (236 reviews)
Reviewer's quote

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927

...Poor customer service. Wouldn’t recommend..

PissedConsumer1677707
Product or Service Quality
1.9 (38 reviews)
1.4 (170 reviews)
Reviewer's quote

...The big problem is that companies expand there services overseas, china, Malaysia, Taiwan India etc..

James T

...What good is a service unless you can call in and get help. I wanted Chat to access my computer remotely but that option wasn't given to me. One time I did call and got remote help and it was great...

Leslie J
Website
1.9 (34 reviews)
1.8 (149 reviews)
Reviewer's quote

...no way found on website to send email ..

Makaylyn

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

PissedConsumer790607

Norton Antivirus and Geek Squad Pros and Cons

Pros
  • User friendly
  • Product
  • Good software
  • No good
  • No means no
  • Wisdom
Cons
  • Price
  • Customer service
  • This is like cheating the customer
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Norton Antivirus and Geek Squad Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

Norton Antivirus and Geek Squad Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

Norton Antivirus and Geek Squad Latest Reviews

Recent published reviews

I renewed NY notron anti-virus protection, but I'm no getting any information and other details so please help me..

Read all 157 reviews

THEY were to fix one item on POF, instead they deleted several sites and then said I did the deletion. They had my machi...

Read all 580 reviews

Norton Antivirus and Geek Squad Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (10 reviews)
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)