PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Norton Antivirus

Geek Squad and Norton Antivirus Overview

Total reviews 665 295
Company responses 0 0
Issues resolved 2 3

Geek Squad and Norton Antivirus Consumer Ratings

Rank
458 out of 1771 in Appliances and Electronics category
189 out of 1066 in Software category
Customer service
263 in category
No votes
Price Affordability
471 in category
No votes
Product or Service Quality
313 in category
No votes
Website
358 in category
No votes

Geek Squad and Norton Antivirus Rating Details

Customer service
1.4 (276 reviews)
No votes
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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Price Affordability
1.7 (207 reviews)
No votes
Reviewer's quote

Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120. Customer service refunded the $500 for the tv but would not refund the $120 difference in price for the 5 year warranty. Does this seem like some kind of scam ? It doesn't seem like a fair business...

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...99 probably?) for the real price of $19. 99 a year. I'm dumping them this year for many reasons...

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Product or Service Quality
1.5 (202 reviews)
No votes
Reviewer's quote

I consistently order products from Geek, only to be refunded a couple of days later as the products are no longer available. It must be possible for Geek to remove the products from their web page as soon as they become unavailable. I am getting fed up wasting my time ordering things, just to get...

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..." As a consumer, I should have the right to cancel an annual subscription type product and get a pro-rated refund for the unused portion of the subscription/service..

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Website
1.8 (176 reviews)
No votes
Reviewer's quote

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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Geek Squad and Norton Antivirus Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Price
  • This is like cheating the customer

Geek Squad and Norton Antivirus Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Geek Squad and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Geek Squad and Norton Antivirus Latest Reviews

Recent published reviews
No votes

went in with my windows 7 just to have the power button fixed well they did more than what i asked and it was not right...

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No votes

Norton has just charged me a whopping £84.99, to renew my protection. I have tried to contact them on the email address...

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3.8

I no longer @ this time require your services! My name is: Joseph M. Gonsalves @ 7814 Kingbee St.
Downey, Ca 90242. The E...

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1

I found out yesterday that you have charged a whopping £84.99 to my credit card. This is a heck of a lot of money, parti...

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Geek Squad and Norton Antivirus Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)
  • Norton Antivirus Antivirus (124 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)