PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Norton Antivirus

Geek Squad and Norton Antivirus Overview

Total reviews
Company responses
Issues resolved

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 573 reviews. It is 419 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Norton Antivirus customer support team than with Geek Squad customer service.

Geek Squad and Norton Antivirus Consumer Ratings

407 out of 2896 in Appliances and Electronics category
170 out of 1488 in Software category
Customer service
229 in category
116 in category
Price Affordability
392 in category
123 in category
Product or Service Quality
262 in category
105 in category

Geek Squad and Norton Antivirus Rating Details

Customer service
1.3 (233 reviews)
1.4 (44 reviews)
Reviewer's quote

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

Price Affordability
1.5 (180 reviews)
2.2 (31 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...


...99 (3 times the current price) I contacted Paypal and made a claim for unauthorised payment, they did a check with you (Norton) and they say it was and legal authorised renewal. I then contacted your Australian number. 1800 680 026...

Product or Service Quality
1.4 (167 reviews)
1.9 (38 reviews)
Reviewer's quote

Charged in advance $150.00 for hooking up hearing devices to my TV. Came over to my house and actually did not know how to do it. I had to get another company to do it. We will never buy from Best Buy again. Had bought all our TVs, computers, phones, GPS devices, etc. never again.


I used your program for many years until it started destroying the TradeWars game. Many of us are still addicted to TradeWars. You fix the problem and I will start using Norton :sad: again. :-) :sadKenneth E Boys Sr.aileron@trahern.netKen Aileron Trahern SpiderCall me whatever you wish ... that is...


Geek Squad and Norton Antivirus Pros and Cons

  • No good
  • No means no
  • Wisdom
  • User friendly
  • Product
  • Bullying customer service reps
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Price
  • Customer service
  • This is like cheating the customer

Geek Squad and Norton Antivirus Most Positive Reviews

Top rated reviews

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...


Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Geek Squad and Norton Antivirus Most Critical Reviews

Lowest rated reviews

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...


I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Geek Squad and Norton Antivirus Latest Reviews

Recent published reviews

Called your 800 number to get help on a problem a remote start is causing my electrical system in my car. I got...

Read all 573 reviews

Received an "auto renew" for program I cancelled many months ago upon the servicing of my computer. We never agreed to...

Read all 154 reviews

Geek Squad and Norton Antivirus Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (14 reviews)
  • Norton Antivirus Subscription (9 reviews)