PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Norton Antivirus

Geek Squad and Norton Antivirus Overview

Total reviews 649 239
Company responses 0 0
Issues resolved 2 2

Geek Squad and Norton Antivirus Consumer Ratings

Rank
473 out of 1813 in Appliances and Electronics category
188 out of 1066 in Software category
Customer service
238 in category
119 in category
Price Affordability
445 in category
145 in category
Product or Service Quality
295 in category
124 in category
Website
356 in category
175 in category

Geek Squad and Norton Antivirus Rating Details

Customer service
1.4 (268 reviews)
1.5 (79 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Terrible customer service when attempting to sign up for upgrade..

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Price Affordability
1.6 (199 reviews)
2.2 (62 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...

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Product or Service Quality
1.5 (192 reviews)
1.9 (70 reviews)
Reviewer's quote

...5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words from the agent and waited another hour. If I could get my $$$ back I would...

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...Why do you make it so damn hard to use your product, appparently I have to go to each computer and reinstall Norton. I will look for an alternative to Norton as I have had it with your poor quality programing and non existent Customer support..

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Website
1.8 (168 reviews)
1.8 (63 reviews)
Reviewer's quote

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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Geek Squad and Norton Antivirus Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • All good but auto renewall tactics
  • Good software
  • Good quality antivirus
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Price
  • This is like cheating the customer

Geek Squad and Norton Antivirus Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Geek Squad and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Geek Squad and Norton Antivirus Latest Reviews

Recent published reviews
3

I called call center SIX times today only to be hung up on. I simply want the email I should have gotten stating my plan...

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1

Auto renewed. I was not aware of the charges. The devices listed were wrong. One laptop was hacked recently. It had...

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1.5

Waited 5.5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words...

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2

Renewed yet Norton only renewed one of my 10 accounts.
Why do you make it so damn hard to use your product, appparently I...

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Geek Squad and Norton Antivirus Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (60 reviews)
  • Norton Antivirus Antivirus (110 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (16 reviews)