Geek Squad vs Norton Antivirus
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Geek Squad and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Geek Squad and Norton Antivirus Overview
|
Total reviews |
649
|
239
|
|
Company responses |
0 |
0 |
|
Issues resolved |
2 |
2 |
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Geek Squad and Norton Antivirus Consumer Ratings
Rank
473
out of 1813 in Appliances and Electronics category
188
out of 1066 in Software category
Customer service
238
in category
119
in category
Price Affordability
445
in category
145
in category
Product or Service Quality
295
in category
124
in category
Website
356
in category
175
in category
Geek Squad and Norton Antivirus Rating Details
Reviewer's quote
I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..
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Terrible customer service when attempting to sign up for upgrade..
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Reviewer's quote
I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...
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the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...
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Product or Service Quality
Reviewer's quote
...5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words from the agent and waited another hour. If I could get my $$$ back I would...
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...Why do you make it so damn hard to use your product, appparently I have to go to each computer and reinstall Norton. I will look for an alternative to Norton as I have had it with your poor quality programing and non existent Customer support..
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Reviewer's quote
...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...
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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...
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Geek Squad and Norton Antivirus Pros and Cons
Pros
- No good
- No means no
- No pros
- All good but auto renewall tactics
- Good software
- Good quality antivirus
Cons
- Customer service
- I was lied to
- Geeksquad protection plan as they were not honest
- Customer service
- Price
- This is like cheating the customer
Geek Squad and Norton Antivirus Most Positive Reviews
Top rated reviews
All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...
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Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...
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I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...
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I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.
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Geek Squad and Norton Antivirus Most Critical Reviews
Lowest rated reviews
Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...
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I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...
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My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...
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Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...
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Geek Squad and Norton Antivirus Latest Reviews
Recent published reviews
I called call center SIX times today only to be hung up on. I simply want the email I should have gotten stating my plan...
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Auto renewed. I was not aware of the charges. The devices listed were wrong. One laptop was hacked recently. It had...
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Waited 5.5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words...
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Renewed yet Norton only renewed one of my 10 accounts.
Why do you make it so damn hard to use your product, appparently I...
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Geek Squad and Norton Antivirus Products and Services
Most reviewed product and services
-
Geek Squad Protection Plan
(101 reviews)
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Geek Squad Repair
(70 reviews)
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Geek Squad Customer Care
(60 reviews)
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Norton Antivirus Antivirus
(110 reviews)
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Norton Antivirus Technical Support
(16 reviews)
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Norton Antivirus Subscription
(16 reviews)
How would you compare Geek Squad vs Norton Antivirus?
Type your message here I gave Norton 427.00 for protection of life time anti virus I am not dead yet!!!! they will not answer phone calls or changed there mumber!!! are there humans there yet.