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Geek Squad

Computers
  • 2 ISSUES RESOLVED
  • 439 TOTAL REVIEWS
  • $64K CLAIMED LOSSES
  • $427 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • No good 5
  • No means no 4
  • I like the geek squad 2
  • Wisdom 2
  • When we first joined 2

Customers don't like

  • Customer service8
  • I was lied to6
  • Geek squad maintenance5
  • Geeksquad protection plan as they were not honest5
  • I was scammed4
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Microsoft

Software
  • 4 ISSUES RESOLVED
  • 262 TOTAL REVIEWS
  • $52.5K CLAIMED LOSSES
  • $596 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Windows version 7 3
  • Surface when it actually worked 1
  • Tablet when it worked 1
  • Used by many people 1
  • Windows up to version 7 1

Customers don't like

  • Lack of understanding4
  • Series of many service shut outs4
  • Poor service4
  • Rippoff4
  • Customer service and the jumping through hoops3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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