PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iyogi and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iyogi
Geek Squad

Iyogi and Geek Squad Overview

Total reviews 498 660
Company responses 0 0
Issues resolved 3 2

Iyogi and Geek Squad Consumer Ratings

Rank
535 out of 1850 in Appliances and Electronics category
441 out of 1850 in Appliances and Electronics category
Customer service
249 in category
254 in category
Website
440 in category
356 in category
Warranty
324 in category
277 in category
Product or Service Quality
336 in category
317 in category

Iyogi and Geek Squad Rating Details

Customer service
1.4 (106 reviews)
1.4 (275 reviews)
Reviewer's quote

The only good thing I can say about their service is that, when I called customer service to demand a refund of the automatic renewal, I received that. However, the harassing phone calls have not stopped, and it has been at least 2 years since my contract ran out. I have asked that they remove me...

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Website
1.5 (96 reviews)
1.8 (174 reviews)
Reviewer's quote

org Of course that website is where I got this opportunity to find out there is no billing dept and there will be no refund. They are all crooks! More information regarding this scam includes the misrepresentation of a support person from I-Yogi trying to access my computer simply to inform me I...

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...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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Warranty
1.3 (90 reviews)
1.5 (211 reviews)
Reviewer's quote

...They usually ask for more money saying that my warranty does not cover this service. I think they are just after money and sell bogus services and again I think they put a virus on my computer..

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...Warranty was total waste of money. And will not buy a Thor from you guys , again! Take in and out the car could of cause problems in the tv..

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Product or Service Quality
1.4 (84 reviews)
1.4 (199 reviews)
Reviewer's quote

...They made us threaten the customers that they will lose all their data if they did not buy our service. It was a total scam. I quit the job in a few months after realizing that this company was totally like a mafia organization where agents were forced to do things against their conscious...

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... they have to go through a process (as opposed to just doing what will remedy the situation) before their able to backup and then reload my machine with a new product key. I'm told again that it will take a few hours and I leave their store again. I went out to do some maintenance on my vehicle got an oil change and came back to Best Buy afterwards at about 6pm I'm told again that they are still working on it and that I'll be called when it's done...

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Iyogi and Geek Squad Pros and Cons

Pros
  • I liked them before now no
  • Great help
  • Them before the quality of service cratered
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Always asking for more money
  • High sales pressure
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Iyogi and Geek Squad Most Positive Reviews

Top rated reviews
5

congratulations you found 300 people that didn't feel good about our Yogi when we have 3 million customers strong good...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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4.6

I was unable to contact with iYogi before. But able to do now. They have changed the phone number. I got my iYogi again...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Iyogi and Geek Squad Most Critical Reviews

Lowest rated reviews
1

My wife was trying one of our computers working and somehow got Yogi involved about a year ago. They did get it working...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I had a problem with accessing emails through the application on both my iPad & iPhone. I called Apple who put me...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Iyogi and Geek Squad Latest Reviews

Recent published reviews
No votes

Received a message on 9/18 from 304 820 **** Said that my account would be charged
$299 auto debited from my purchase las...

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4.2

Nearly all my orders are quickly refused (presumably a lack of stock) - why is this? Some are declined immediately after...

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1

Some East Indian-sounding man called me and was fast talking about a refund of $399.00..."Turn on your computer, do you...

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2.3

After a Geek Squad "Tune Up" on ``/25/2020 between 1:00-3:00, three word files on my desktop
were currented. The agent di...

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Iyogi and Geek Squad Products and Services

Most reviewed product and services
  • Iyogi Technical Support (78 reviews)
  • Iyogi Shipping Service (3 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)