PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Iyogi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iyogi
1.4
Geek Squad
Iyogi

Geek Squad and Iyogi Overview

Total reviews 678 503
Company responses 0 0
Issues resolved 2 3

Geek Squad and Iyogi Consumer Ratings

Rank
753 out of 2839 in Appliances and Electronics category
857 out of 2839 in Appliances and Electronics category
Customer service
521 in category
523 in category
Warranty
527 in category
625 in category
Price Affordability
776 in category
825 in category
Product or Service Quality
544 in category
620 in category

Geek Squad and Iyogi Rating Details

Customer service
1.4
(283 reviews)
1.4
(108 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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The only good thing I can say about their service is that, when I called customer service to demand a refund of the automatic renewal, I received that. However, the harassing phone calls have not stopped, and it has been at least 2 years since my contract ran out. I have asked that they remove me...

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Warranty
1.5
(219 reviews)
1.3
(91 reviews)
Reviewer's quote

...So much for that extended warranty. Save your money. Best Buy doesnt care if it is ever fixed!..

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...They usually ask for more money saying that my warranty does not cover this service. I think they are just after money and sell bogus services and again I think they put a virus on my computer..

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Price Affordability
1.7
(211 reviews)
1.4
(79 reviews)
Reviewer's quote

Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120. Customer service refunded the $500 for the tv but would not refund the $120 difference in price for the 5 year warranty. Does this seem like some kind of scam ? It doesn't seem like a fair business...

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...I could've gotten the same price or better ordering direct through Amazon. I canceled the order the following day and have been waiting for a $380 refund since the beginning of October 2015. I have been getting the runaround, I've been getting lied to...

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Product or Service Quality
1.5
(208 reviews)
1.4
(85 reviews)
Reviewer's quote

...No one has come to service it. A company called VehTech is supppose to fix it. Parts on order...

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An email I got from iYogi was a bill, with many misspellings, which said I was automatically renewed for use of their product and the bill was for several hundred dollars. I never registered for this thing in the first place!!!!!! I wrote to them and told them I was notifying the authorities..

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Geek Squad and Iyogi Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • I liked them before now no
  • Great help
  • Them before the quality of service cratered
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Always asking for more money
  • High sales pressure

Geek Squad and Iyogi Most Positive Reviews

Top rated reviews
5

Would not answer phone calls

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5

congratulations you found 300 people that didn't feel good about our Yogi when we have 3 million customers strong good...

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5

Computer might have a virus. When I clicked on a recipe I got a bunch of stuff supposedly from Microsoft and my computer...

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4.6

I was unable to contact with iYogi before. But able to do now. They have changed the phone number. I got my iYogi again...

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Geek Squad and Iyogi Most Critical Reviews

Lowest rated reviews
1

I took my hp g7 laptop in oct now back in nov i am told the hard drive was corrupted so they are saying it is saying it...

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1

I called iYogi thinking i had called kasperky because of the way they display their add. My kasperky had, somehow,...

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1

NEVER EVER BUY A WARRANTY FROM FUTURE SHOP. THE PEOPLE THERE AT THE STORE WILL CONVINCE YOU TO GET YOUR DEVICE INSURED,...

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1

I have spend over an hour trying to cancel my account! Your tech had very poor English skills and refused to let me...

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Geek Squad and Iyogi Latest Reviews

Recent published reviews
No votes

I received virus notices all day with a threat and a warning to down load McAvee I do NOT use Mcavee I use Web Root. I r...

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No votes

As others reported, the company steals your money from your bank account through elaborate scamming and imbezzling. I'm...

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No votes

Hour after hour I went on hold with Best Buy and with Dell and Dell tells me to go Best Buy and Best Buy tells me to go...

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No votes

Like others mentioned before, they said that I made an error on a refund form. They said they could not correct the...

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