PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Iyogi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Iyogi

Geek Squad and Iyogi Overview

Total reviews 649 498
Company responses 0 0
Issues resolved 2 3

Geek Squad and Iyogi Consumer Ratings

Rank
473 out of 1813 in Appliances and Electronics category
517 out of 1813 in Appliances and Electronics category
Customer service
240 in category
230 in category
Warranty
264 in category
305 in category
Price Affordability
448 in category
467 in category
Product or Service Quality
298 in category
322 in category

Geek Squad and Iyogi Rating Details

Customer service
1.4 (268 reviews)
1.4 (106 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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The only good thing I can say about their service is that, when I called customer service to demand a refund of the automatic renewal, I received that. However, the harassing phone calls have not stopped, and it has been at least 2 years since my contract ran out. I have asked that they remove me...

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Warranty
1.5 (205 reviews)
1.3 (90 reviews)
Reviewer's quote

...Warranty was total waste of money. And will not buy a Thor from you guys , again! Take in and out the car could of cause problems in the tv..

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...They usually ask for more money saying that my warranty does not cover this service. I think they are just after money and sell bogus services and again I think they put a virus on my computer..

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Price Affordability
1.6 (199 reviews)
1.4 (78 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...I could've gotten the same price or better ordering direct through Amazon. I canceled the order the following day and have been waiting for a $380 refund since the beginning of October 2015. I have been getting the runaround, I've been getting lied to...

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Product or Service Quality
1.5 (192 reviews)
1.4 (84 reviews)
Reviewer's quote

...5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words from the agent and waited another hour. If I could get my $$$ back I would...

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...They made us threaten the customers that they will lose all their data if they did not buy our service. It was a total scam. I quit the job in a few months after realizing that this company was totally like a mafia organization where agents were forced to do things against their conscious...

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Geek Squad and Iyogi Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • I liked them before now no
  • Great help
  • Them before the quality of service cratered
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Always asking for more money
  • High sales pressure

Geek Squad and Iyogi Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

congratulations you found 300 people that didn't feel good about our Yogi when we have 3 million customers strong good...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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4.6

I was unable to contact with iYogi before. But able to do now. They have changed the phone number. I got my iYogi again...

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Geek Squad and Iyogi Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

My wife was trying one of our computers working and somehow got Yogi involved about a year ago. They did get it working...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

I had a problem with accessing emails through the application on both my iPad & iPhone. I called Apple who put me...

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Geek Squad and Iyogi Latest Reviews

Recent published reviews
3

I called call center SIX times today only to be hung up on. I simply want the email I should have gotten stating my plan...

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No votes

Received a message on 9/18 from 304 820 0681 Said that my account would be charged
$299 auto debited from my purchase las...

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1.5

Waited 5.5 hrs yesterday calling twice to get in the que for service. When connected with a service agent I got no words...

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1

Some East Indian-sounding man called me and was fast talking about a refund of $399.00..."Turn on your computer, do you...

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Geek Squad and Iyogi Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (60 reviews)
  • Iyogi Technical Support (78 reviews)
  • Iyogi Customer Care (38 reviews)
  • Iyogi Shipping Service (3 reviews)