PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Iyogi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iyogi
1.4
Geek Squad
Iyogi

Geek Squad and Iyogi Overview

Total reviews 665 498
Company responses 0 0
Issues resolved 2 3

Geek Squad and Iyogi Consumer Ratings

Rank
458 out of 1771 in Appliances and Electronics category
546 out of 1771 in Appliances and Electronics category
Customer service
263 in category
258 in category
Warranty
280 in category
330 in category
Price Affordability
471 in category
498 in category
Product or Service Quality
313 in category
343 in category

Geek Squad and Iyogi Rating Details

Customer service
1.4 (276 reviews)
1.4 (106 reviews)
Reviewer's quote

I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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The only good thing I can say about their service is that, when I called customer service to demand a refund of the automatic renewal, I received that. However, the harassing phone calls have not stopped, and it has been at least 2 years since my contract ran out. I have asked that they remove me...

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Warranty
1.5 (214 reviews)
1.3 (90 reviews)
Reviewer's quote

...I also purchased the 5 year warranty for it for $499. 99. Two weeks later Best Buy lowered the price of the Tv by $500 and the 5 year warranty by $120...

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...They usually ask for more money saying that my warranty does not cover this service. I think they are just after money and sell bogus services and again I think they put a virus on my computer..

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Price Affordability
1.7 (207 reviews)
1.4 (78 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...I could've gotten the same price or better ordering direct through Amazon. I canceled the order the following day and have been waiting for a $380 refund since the beginning of October 2015. I have been getting the runaround, I've been getting lied to...

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Product or Service Quality
1.5 (202 reviews)
1.4 (84 reviews)
Reviewer's quote

I consistently order products from Geek, only to be refunded a couple of days later as the products are no longer available. It must be possible for Geek to remove the products from their web page as soon as they become unavailable. I am getting fed up wasting my time ordering things, just to get...

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...They made us threaten the customers that they will lose all their data if they did not buy our service. It was a total scam. I quit the job in a few months after realizing that this company was totally like a mafia organization where agents were forced to do things against their conscious...

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Geek Squad and Iyogi Pros and Cons

Pros
  • No good
  • No means no
  • No pros
  • I liked them before now no
  • Great help
  • Them before the quality of service cratered
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Always asking for more money
  • High sales pressure

Geek Squad and Iyogi Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

congratulations you found 300 people that didn't feel good about our Yogi when we have 3 million customers strong good...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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4.6

I was unable to contact with iYogi before. But able to do now. They have changed the phone number. I got my iYogi again...

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Geek Squad and Iyogi Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

My wife was trying one of our computers working and somehow got Yogi involved about a year ago. They did get it working...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

I had a problem with accessing emails through the application on both my iPad & iPhone. I called Apple who put me...

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Geek Squad and Iyogi Latest Reviews

Recent published reviews
No votes

went in with my windows 7 just to have the power button fixed well they did more than what i asked and it was not right...

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No votes

Received a message on 9/18 from 304 820 **** Said that my account would be charged
$299 auto debited from my purchase las...

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3.8

I no longer @ this time require your services! My name is: Joseph M. Gonsalves @ 7814 Kingbee St.
Downey, Ca 90242. The E...

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1

Some East Indian-sounding man called me and was fast talking about a refund of $399.00..."Turn on your computer, do you...

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Geek Squad and Iyogi Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)
  • Iyogi Technical Support (78 reviews)
  • Iyogi Shipping Service (3 reviews)