PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Iyogi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Iyogi

Geek Squad and Iyogi Overview

Total reviews
573
496
Company responses
0
0
Issues resolved
2
3

Geek Squad was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 573 reviews. It is 77 reviews more than Iyogi received since Mar 17, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Iyogi customer support team than with Geek Squad customer service.

Geek Squad and Iyogi Consumer Ratings

Rank
406 out of 2895 in Appliances and Electronics category
442 out of 2895 in Appliances and Electronics category
Customer service
228 in category
202 in category
Price Affordability
390 in category
401 in category
Warranty
230 in category
254 in category

According to consumer ratings and reviews, Geek Squad ranks 36 points higher in the Appliances and Electronics category than Iyogi. People gave Geek Squad 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 413 points higher than the worst rated brand in this category. At the same time, Iyogi was rated 1.4 stars for Customer service criterion in this category and it is 439 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Geek Squad has a higher rating than Iyogi. Regarding Warranty criterion, consumers gave Geek Squad 1.4 stars and it is 64% greater than other in category. Iyogi however was rated 1.3 stars and it is 60% greater than other in category.

Geek Squad and Iyogi Rating Details

Customer service
1.3 (233 reviews)
1.4 (105 reviews)
Reviewer's quote

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B

I too, had been an iyogi customer, was satisfied with initial service. 2 yrs after service, they call me out of the blue to say they owe me money..

PissedConsumer1055977
Price Affordability
1.5 (180 reviews)
1.4 (77 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

PissedConsumer1160909

...I could've gotten the same price or better ordering direct through Amazon. I canceled the order the following day and have been waiting for a $380 refund since the beginning of October 2015. I have been getting the runaround, I've been getting lied to...

PissedConsumer837841
Warranty
1.4 (179 reviews)
1.3 (89 reviews)
Reviewer's quote

Bought a Geek squad warranty on a fridge freezer we bought last year. Still 2 years left on the warranty. Last week the fridge stopped working...

Rakesh P

...They usually ask for more money saying that my warranty does not cover this service. I think they are just after money and sell bogus services and again I think they put a virus on my computer..

PissedConsumer660796

Geek Squad and Iyogi Pros and Cons

Pros
  • No good
  • No means no
  • Wisdom
  • I liked them before now no
  • Great help
  • Them before the quality of service cratered
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Customer service
  • Always asking for more money
  • High sales pressure

Geek Squad and Iyogi Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

5

congratulations you found 300 people that didn't feel good about our Yogi when we have 3 million customers strong good...

Geek Squad and Iyogi Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

1

My wife was trying one of our computers working and somehow got Yogi involved about a year ago. They did get it working...

Geek Squad and Iyogi Latest Reviews

Recent published reviews
1

Called your 800 number to get help on a problem a remote start is causing my electrical system in my car. I got...

Read all 573 reviews

They called said i needed to pay 299.00 for up coming service. I told them i wanted to cancel, they offered to refund,...

Read all 496 reviews

Geek Squad and Iyogi Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)
  • Iyogi Technical Support (75 reviews)
  • Iyogi Customer Care (34 reviews)
  • Iyogi Shipping Service (3 reviews)