PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wish and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wish
2.0
Gearbest
3.5
Wish
Gearbest

Wish and Gearbest Overview

Total reviews 18999 3590
Company responses 0 0
Issues resolved 117 62

Wish and Gearbest Consumer Ratings

Rank
116 out of 691 in Auctions and Marketplaces category
35 out of 898 in Gadgets and Accessories category
Customer service
142 in category
29 in category
Website
105 in category
35 in category
Price Affordability
53 in category
48 in category
Exchange, Refund and Cancellation Policy
109 in category
24 in category

Wish and Gearbest Rating Details

Customer service
1.5
(6458 reviews)
3.1
(2496 reviews)
Reviewer's quote

...they dont have an actual number for customer service or any number..

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Hallo, ich habe folgende e-mail vom Verkäufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

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Website
2.2
(5839 reviews)
3.6
(2362 reviews)
Reviewer's quote

Don't blame me because I did not create the website nor the company and I am not an employee in Technical Support at Wish. I am sure this message will be discarded and I will remain frozen out for good! I am known to be unusually patient, but even my patience gives out when I see that I am doing...

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The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

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Price Affordability
2.9
(5801 reviews)
3.9
(2156 reviews)
Reviewer's quote

... Tracking #: WI00220062****FPL Upload supporting images, videos or documents Add photo or video Rate this company Discounts and Special Offers Turnaround Time Price Affordability Customer service Billing Practices Warranty Website Exchange, Refund and Cancellation Policy Product or Service Quality Delivery Service ...

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The price was 127. 49 EUR for one piece, and I even paid extra money for DHL faster shippment (shipment within 10-15 days. ) Today is 19/12/2020 and I still dont have my phones even shipped out!! I already contacted the support center and fighting with them every day! They excuse is that the...

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Exchange, Refund and Cancellation Policy
1.7
(5714 reviews)
3.1
(2339 reviews)
Reviewer's quote

Their return policy is pretty vague and no info is given about it when purchasing. I purchased a PU backpack ..

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Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

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Wish and Gearbest Pros and Cons

Pros
  • Cheap
  • Good prices
  • Cheap prices
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • No customer service
  • Not being able to get in touch with the company
  • Horrible customer service
  • Being cheated
  • Customer care

Wish and Gearbest Most Positive Reviews

Top rated reviews
5

El tamaño no es como seve esdiferente como la muestran

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5

In the last 3 years I've bought a dozen of phones, 2 tablets, 3 TV boxes and a lot of gadgets : For every item it...

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5

I ordered a leather bag for a gift and paid for it with my credit card & shows on my state.ent you got paid 2/26/19 in...

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5

Gearbest experience with buying Original Xiaomi Mi Robot Vacuum. I am fully satisfied with a speed and terms and...

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Wish and Gearbest Most Critical Reviews

Lowest rated reviews
1

suppose to get in june now july now september no way

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1

Musterileri bu sitelere olumlu puan yapmaları için puan veriyor rüşvet.insanlar puan için iyi yorum yapıyor. Müşteri...

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1

I have not received any items that I paid for.I was told 1 item was delivered but I have not received not a single...

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1

WP170930****238515 I apologize for the late reply. We are sorry to hear this. Kindly note Messenger is for Pre-sales...

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Wish and Gearbest Latest Reviews

Recent published reviews
No votes

Need to call and get right address. I think some one has my package I never had any problem with with good company

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No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

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No votes

I ordered chores 3H and you guys send me extra small color, red I dont need it I want my money back. Thank you.

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1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

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