PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Wish

Gearbest and Wish Overview

Total reviews 3585 15277
Company responses 0 0
Issues resolved 59 66

Gearbest and Wish Consumer Ratings

Rank
40 out of 820 in Gadgets and Accessories category
64 out of 317 in Auctions and Marketplaces category
Customer service
27 in category
65 in category
Website
39 in category
58 in category
Exchange, Refund and Cancellation Policy
24 in category
45 in category
Diversity of Products or Services
38 in category
62 in category

Gearbest and Wish Rating Details

Customer service
3.1 (2484 reviews)
1.5 (5331 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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...shipped — I found multiple alternatives on the Wish site and provided the information but still nothing Each time it would take multiple emails to get the customer service rep of the day (I was never able to get back to the original customer service rep) up to speed. There would be the initial 'please use the Wish Assistant' email, followed by the 'please provide us with the order number', followed by the 'please describe the item' email, followed by an email regarding another item from the same order, and then the 'as soon as we find an alternative source we will send you your product' email. Most of the emails were identical to previous ones I had received while dealing with this...

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Website
3.6 (2350 reviews)
2.3 (4803 reviews)
Reviewer's quote

GOING TO HAVE 1000"S OF PISSED OFF CUSTOMERS FLOOD YOUR THIEVING WEBSITE - START A CAMPAIGN NOW - SEND MULTIPLE EMAILS AND CRASH THEIR THIEVING SITE!!! Gearbest is a GIANT RIP OFF !!! PLEASE DON'T BUY FROM THIS COMPANY !!! GEARBEST Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds...

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On 22/6 I order (in my opinion) a BUY: a swing-chair with adapted cushions - choice via the website : frame and egg shape black and cushions grey - Because the delivery was possible somewhere JULy I consulted the tracking site and found that my order had changed into " cushions " ONLY (who orders a...

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Exchange, Refund and Cancellation Policy
3.2 (2326 reviews)
1.7 (4705 reviews)
Reviewer's quote

...Want to refund and customer service said to wait. I hate them!!!!!..

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The window for the refund closed in May but I waited because I really wanted the items I purchased and now in September I'm infuriated because there's no sign the items will ever be available to be picked up and I cannot even speak to a support worker about the items. I'm furious that I paid for...

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Diversity of Products or Services
3.7 (2262 reviews)
2.4 (4486 reviews)
Reviewer's quote

They sell broken products then they are absolutely not interested. I bought a robot cleaner. It was causing problems from the very beginning and eventually it stopped working completely...

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I ordered over $1,000 worth of products they canceled $873 worth of my products said they refunded me back on August 28th I still haven't got a refund the rest of the stuff that they said that I paid for they still haven't sent me they keep saying it's in shipping I'm still owed $873 don't expect...

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Gearbest and Wish Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Cheap
  • Good prices
  • Price
Cons
  • Horrible customer service
  • Customer care
  • Being cheated
  • Poor customer service
  • No way to contact a live person
  • No customer service

Gearbest and Wish Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

It wouldnt let me order now. I want to order now

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Gearbest and Wish Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Gearbest and Wish Latest Reviews

Recent published reviews
1.8

They sell broken products then they are absolutely not interested. I bought a robot cleaner. It was causing problems...

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No votes

It is been over 2 months since I placed the order. I dont think Ill be ordering anything else from wish.

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No votes

My watch hasn't came it's been 3 weeks I got it for a gifted for someone I looked like a liar at the party my niece...

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1

I ordered few items in March to be picked around April but due to the pandemic the items were delayed. The items are...

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Gearbest and Wish Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (485 reviews)
  • Gearbest Website (157 reviews)
  • Wish Shipping Service (4927 reviews)
  • Wish Customer Care (1856 reviews)
  • Wish Account (629 reviews)