PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
3.3
Wish
2.0
Gearbest
Wish

Gearbest and Wish Overview

Total reviews 3539 16329
Company responses 0 0
Issues resolved 59 84

Gearbest and Wish Consumer Ratings

Rank
42 out of 824 in Gadgets and Accessories category
64 out of 348 in Auctions and Marketplaces category
Customer service
33 in category
78 in category
Website
40 in category
70 in category
Exchange, Refund and Cancellation Policy
29 in category
49 in category
Diversity of Products or Services
39 in category
74 in category

Gearbest and Wish Rating Details

Customer service
3.1 (2472 reviews)
1.5 (5687 reviews)
Reviewer's quote

Best Regards Vivian Gearbest Customer Service http://www. gearbest. com/ attachment 1 attachment 2 attachment 3 attachment 4 christopher Davis At 10/13/2020 05:55:21 CSTWhat there Email address or how can I get contact with them C Davis Gearbest Customer Support At 10/15/2020 11:50:59 CST Dear...

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They don't accept phone calls to deal with customer's complaints? In order to return merchandise, customers have to be pre-approved by customer service, by receiving a label? Prior to returning anything, customer has to take photos of the item(s)? I wonder how the've stayed in business this long....

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Website
3.6 (2345 reviews)
2.2 (5108 reviews)
Reviewer's quote

Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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Now, I understand how absolutely terrible this website is for delivery, but I am demanding some kind of real support. Ive gone above and beyond to reach a real support team to get the answers I need. I understand its too late for a refund, however, I need to know whether these packages will EVER...

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Exchange, Refund and Cancellation Policy
3.2 (2320 reviews)
1.7 (5028 reviews)
Reviewer's quote

that were sent to the shipping address on them, and / government issued ID; 4) I supplied to them: a copy of the declarations page of my homeowner Insurance policy that showed the address, my name, and that it was currently in effect - I also supplied a copy of my Veteran's ID AND the most current...

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...Add photo or video Rate this company Discounts and Special Offers Turnaround Time Price Affordability Customer service Billing Practices Warranty Website Exchange, Refund and Cancellation Policy Product or Service Quality Delivery Service Diversity of Products or Services Advertised vs Delivered Did we miss something? Suggest a criterion PissedConsumer. com is a platform where you can be heard and helped. Why does your experience matter? The company can reach out directly to you and resolve your...

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Diversity of Products or Services
3.7 (2257 reviews)
2.3 (4815 reviews)
Reviewer's quote

Not only was I treated very rudely and disrespectfully but I also did not receive the services that I paid for. In the end, I learned that this company doesn't really care about their customers. They only care about their money and that's not right at all !!! I am highly upset and highly annoyed...

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...is the prices are great the products are great its my first time buying from wish and just waiting for my products to come so I can buy more I do not have to leave home and I save so much more money then going to other online big Co. that just want to take your money..

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Gearbest and Wish Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Cheap
  • Good prices
  • Cheap prices
Cons
  • Horrible customer service
  • Being cheated
  • Customer care
  • Poor customer service
  • No customer service
  • No way to contact a live person

Gearbest and Wish Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

It wouldnt let me order now. I want to order now

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Gearbest and Wish Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Gearbest and Wish Latest Reviews

Recent published reviews
No votes

There is still no word on the order. I am not sure if it is a scam, or what the deal with this company is.

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No votes

The address in my account had the wrong address but the correct city and state I corrected it, but my items had already...

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No votes

They agent wasnt available
Also I wanted to know when my lanyard is suppose to come in I never got a response on my email...

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No votes

A purchase was approved by wish with out my knowledge and i am trying to see how are they going to fix my issue are how...

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