PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Wish

Gearbest and Wish Overview

Total reviews
3491
11825
Company responses
0
0
Issues resolved
58
43

Wish was first mentioned on PissedConsumer on Mar 28, 2014 and since then this brand received 11825 reviews. It is 8334 reviews more than Gearbest received since Mar 4, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Wish customer service.

Gearbest and Wish Consumer Ratings

Rank
37 out of 1143 in Gadgets and Accessories category
44 out of 431 in Auctions and Marketplaces category
Customer service
27 in category
44 in category
Website
35 in category
47 in category
Exchange, Refund and Cancellation Policy
21 in category
31 in category

Gearbest and Wish Rating Details

Customer service
3.1 (2449 reviews)
1.5 (4103 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Very poor customer service!!!No response!!..

Josefita
Website
3.6 (2314 reviews)
2.4 (3724 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Dear Wish, I needed to reach out to you and send this message to you to let you know that I Love your Website and Your GREAT Customer Support Team. You are Awesome when a customer has a problem with any issues regarding their Item Order that they purchase. I need to tell you that I’m a No...

Donna R
Exchange, Refund and Cancellation Policy
3.2 (2297 reviews)
1.8 (3604 reviews)
Reviewer's quote

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

...If I dont get my refund or my items Ill take this to corporate. And have them deal with this..

Armina

Gearbest and Wish Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Cheap
  • Good prices
  • Cheap stuff
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Poor customer service
  • Customer service
  • How i tried contacting them and no response

Gearbest and Wish Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

Gearbest and Wish Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

Gearbest and Wish Latest Reviews

Recent published reviews

When I just called it said bye and nothing else. Im still waiting on a 3D printer and its been a couple of months

Read all 3491 reviews
1

Wish has moved my delivery date 3 times I want my phone payment back not just shipping. Im not happy at all.

Read all 11825 reviews

Gearbest and Wish Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)
  • Wish Shipping Service (4237 reviews)
  • Wish Customer Care (1545 reviews)
  • Wish Account (600 reviews)