PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Wish

Gearbest and Wish Overview

Total reviews
3479
10816
Company responses
0
0
Issues resolved
58
33

Wish was first mentioned on PissedConsumer on Mar 28, 2014 and since then this brand received 10816 reviews. It is 7337 reviews more than Gearbest received since Mar 4, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Wish customer service.

Gearbest and Wish Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
53 out of 470 in Auctions and Marketplaces category
Customer service
26 in category
55 in category
Website
36 in category
54 in category
Exchange, Refund and Cancellation Policy
21 in category
34 in category

Gearbest and Wish Rating Details

Customer service
3.1 (2446 reviews)
1.5 (3824 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Receaved 1 out of 6 orders all placed at same time can not get a response from customer service and no telephone number to talk to a human being to resolve this they just took my money and run..

Blaze
Website
3.6 (2313 reviews)
2.4 (3490 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...This company has NO CUSTOMER SERVICE!!! I have given everything 1 star below except for the website because until I receive what I have paid for I am unable to rate this company..

Ovie
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.8 (3364 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

I had ordered wrong item by mistake then I cancelled that item but I didnt receive my refund yet ..

Halimah

Gearbest and Wish Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Cheap
  • Good prices
  • Cheap stuff
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Poor customer service
  • Customer service
  • How i tried contacting them and no response

Gearbest and Wish Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

Gearbest and Wish Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

Gearbest and Wish Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews
1

You don't give good customer service

Read all 10816 reviews

Gearbest and Wish Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Wish Shipping Service (3827 reviews)
  • Wish Customer Care (1444 reviews)
  • Wish Account (535 reviews)