PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MiniinTheBox and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MiniinTheBox
Gearbest

MiniinTheBox and Gearbest Overview

Total reviews 802 3590
Company responses 0 0
Issues resolved 9 62

MiniinTheBox and Gearbest Consumer Ratings

Rank
831 out of 3738 in E-commerce category
35 out of 892 in Gadgets and Accessories category
Customer service
688 in category
28 in category
Website
809 in category
35 in category
Product or Service Quality
659 in category
30 in category
Exchange, Refund and Cancellation Policy
663 in category
24 in category

MiniinTheBox and Gearbest Rating Details

Customer service
1.3
(276 reviews)
3.1
(2496 reviews)
Reviewer's quote

Order Number:230210****716058 Order Date:2023-02-10 16:51:05 Shipping Method:Priority Line Products Information Customer Service ProductsStatusOrder Operation Delivered Time: 2023-03-04 Mary O'Mahony Now the "agree to terms" --the box wont tick--what else will your company do to make life so...

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Hallo, ich habe folgende e-mail vom Verkรคufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

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Website
1.6
(245 reviews)
3.6
(2362 reviews)
Reviewer's quote

...There is no phone number or email address on their website to contact the company when their form submittal instructions do not work..

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The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

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Product or Service Quality
1.6
(222 reviews)
3.4
(2225 reviews)
Reviewer's quote

What happened with my order I payed but don't receive the product. I could only see that my order was cancelled. No information about the order..

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...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

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Exchange, Refund and Cancellation Policy
1.2
(211 reviews)
3.1
(2339 reviews)
Reviewer's quote

...2023 Has not arrived Please Refund the Amount Thank you ! 4,24 29/7/2024 Please refund PayPal transaction nr. 2GA21720VT878**** My order has not arrived !..

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Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

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MiniinTheBox and Gearbest Pros and Cons

Pros
  • Price
  • Selection and prices
  • Free standard shipping
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Not being able to contact customer service when i had problems
  • No customer service
  • Horrible customer service
  • Being cheated
  • Customer care

MiniinTheBox and Gearbest Most Positive Reviews

Top rated reviews
5

My order which i made
29.07.2023
Has not arrived
Please
Refund
the
Amount
Thank you ! 4,24
29/7/2024
Please refund PayPal transac...

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5

I bought Blackview Breeze v2 from Gearbest.com. It's a very nice smartphone and works pretty good. The looks are...

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5

Hej!
Min dotter har bestรคllt en Newborn docka av er utan min vetskap. Nu vill vi inte ha denna utan vill returnera den.
De...

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5

Order No: 190314****920251****
15-4-19
nick name: xromanx500
I wanted to recommend the site because of the excellent custo...

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MiniinTheBox and Gearbest Most Critical Reviews

Lowest rated reviews
1

Would like to know if the ladies flat toe shoes come in size 10. Would like to order please help. Dont have your direct...

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1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

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1

I had the worst experience ever. I will never ever order from this site again enough is enough. I order on November 03...

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1

Purchased the DM007 Drone. Received it in a short period of time. But it wouldn't fly. I emailed them back and forth....

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MiniinTheBox and Gearbest Latest Reviews

Recent published reviews
No votes

I'm not pissed just frustrated that I can't order the items I want. It starts with not getting the password. How do I...

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No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

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No votes

I've been trying to order some of your merchandise and having problems submitting for a password. I don't have one and...

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No votes

I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying...

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