PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Miniinthebox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Miniinthebox

Gearbest and Miniinthebox Overview

Total reviews
3491
415
Company responses
0
0
Issues resolved
58
7

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3491 reviews. It is 3076 reviews more than Miniinthebox received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Miniinthebox customer service.

Gearbest and Miniinthebox Consumer Ratings

Rank
37 out of 1143 in Gadgets and Accessories category
558 out of 4213 in E-commerce category
Customer service
27 in category
359 in category
Website
35 in category
554 in category
Exchange, Refund and Cancellation Policy
21 in category
331 in category

Gearbest and Miniinthebox Rating Details

Customer service
3.1 (2449 reviews)
1.2 (170 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

... Wireless Headphones Plastic Sport & Fitness Earphone Noise-isolating Headset I received the Wireless Bluetooth is not working and I reported to LightInTheBox customer service but NONE Of FEEDBACK ! The item In Ear Wireless Headphones Plastic Sport & Fitness Earphone Noise-isolating Headset I received the Wireless Bluetooth is no...

Sidney S
Website
3.6 (2314 reviews)
1.6 (150 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

I was looking at phone cases and solar lights on the website and what a let down I can go to any Bunnings store or Cheap as Chips and by solar lights much cheaper and just as good a quality. I was looking at the phone cases and accessories and started comparing your prices against the prices on the...

Troy B
Exchange, Refund and Cancellation Policy
3.2 (2297 reviews)
1.2 (130 reviews)
Reviewer's quote

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

...How do I return it and get a refund?..

Charlene S

Gearbest and Miniinthebox Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Price
  • Selection and the prices
  • Free standard shipping
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Customer service
  • Took my money
  • Post purchase aggressive spam

Gearbest and Miniinthebox Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

I ordered a men's watch , (last 4 digits on debit card are 1479 expires on 05/19) I paid a total of $27.00 on a watch th...

Gearbest and Miniinthebox Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Ordered a iPod touch case over 4 weeks ago and it still hasn't came! This company is a scam! AVOID at all costs!

Gearbest and Miniinthebox Latest Reviews

Recent published reviews

When I just called it said bye and nothing else. Im still waiting on a 3D printer and its been a couple of months

Read all 3491 reviews

I ordered a dress for my granddaughter age 7-8 , 1st January , received size 6-7 .
I was having so much trouble to find *...

Read all 415 reviews

Gearbest and Miniinthebox Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)
  • Miniinthebox Shipping Service (85 reviews)
  • Miniinthebox Website (14 reviews)
  • Miniinthebox Customer Care (14 reviews)