PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Gearbest

Light In The Box and Gearbest Overview

Total reviews
3422
3583
Company responses
286
0
Issues resolved
22
59

Light In The Box and Gearbest Consumer Ratings

Rank
95 out of 313 in Auctions and Marketplaces category
38 out of 807 in Gadgets and Accessories category
Customer service
105 in category
24 in category
Website
100 in category
37 in category
Exchange, Refund and Cancellation Policy
87 in category
20 in category
Product or Service Quality
82 in category
27 in category

Light In The Box and Gearbest Rating Details

Customer service
1.2 (1144 reviews)
3.1 (2481 reviews)
Reviewer's quote

...I am not at all happy with your customer service and no one has resolved my problem yet! The pending transaction got approved 3 days ago for the transaction 2007081738369158. So my request is REFUND my money of that fake order ID!!!! ASAP..

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Website
1.8 (1009 reviews)
3.6 (2348 reviews)
Reviewer's quote

...Can't find any website ( a strange message comes up about pissed customers) and you ae to phone China. Don't buy anything from here ..

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...When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company...

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Exchange, Refund and Cancellation Policy
1.2 (925 reviews)
3.2 (2326 reviews)
Reviewer's quote

...I cannot get any way to return and get a refund..

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More delays my refund Today please..

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Product or Service Quality
1.6 (894 reviews)
3.4 (2210 reviews)
Reviewer's quote

...veille imperméable smartwatch téléphones samsung / iphone / android )j'aimerai une explication il n'y a pas de numéro de téléphone pour joindre le service client. Cordialement,...

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...They are scam haven't received my product or refund..

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Light In The Box and Gearbest Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Prices
  • Price
  • Customer service
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Horrible customer service
  • Customer care
  • Slow shipping

Light In The Box and Gearbest Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Light In The Box and Gearbest Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Light In The Box and Gearbest Latest Reviews

Recent published reviews
1

Return order want my money back

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No votes

Bought a tablet with total fake specs. The platform arbitration was suddenly gone. I found out that there was a message...

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1

I need to return yes a order

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No votes

The amount of 42.00 was taken from my charge card citi card acc. ending 6132 through pay pal on your site Where is my...

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Light In The Box and Gearbest Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (636 reviews)
  • Light In The Box Customer Care (213 reviews)
  • Light In The Box Account (81 reviews)
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)