PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Gearbest

Light In The Box and Gearbest Overview

Total reviews
2490
3479
Company responses
286
0
Issues resolved
17
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 989 reviews more than Light In The Box received since Feb 16, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Light In The Box customer service.

Light In The Box and Gearbest Consumer Ratings

Rank
78 out of 469 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
87 in category
26 in category
Website
90 in category
35 in category
Exchange, Refund and Cancellation Policy
71 in category
21 in category

Light In The Box and Gearbest Rating Details

Customer service
1.2 (882 reviews)
3.1 (2446 reviews)
Reviewer's quote

..."Please" Respond to Customer. My Order# 1910201034365697. My Item# 06649090: Want to return...

Tarisa S

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Website
1.9 (782 reviews)
3.6 (2313 reviews)
Reviewer's quote

II created an account on the website by mistake, and start getting spam floods. Theres no way to contact them through the site, and the unsubscribe option does not work. The site is almost illegal, since it doesnt allow customers to change their info or delete the account..

PissedConsumer1678743

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel
Exchange, Refund and Cancellation Policy
1.2 (720 reviews)
3.2 (2292 reviews)
Reviewer's quote

I have asked to return a computer because it was not as advertised. Power source was not American standard. They decided to send me a plug which sparked and I asked to return it. Then they sent the same plug again, and the same thing happened. Then I asked to return the unit again, but now they say...

PissedConsumer1711414

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

Light In The Box and Gearbest Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Prices
  • Price
  • Customer service
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Horrible customer service
  • Customer service
  • Slow shipping

Light In The Box and Gearbest Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Light In The Box and Gearbest Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Light In The Box and Gearbest Latest Reviews

Recent published reviews
1

Made a purchase and they took the money out that day...3 weeks now and nothing! Go back online and it is trying to...

Read all 2490 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Light In The Box and Gearbest Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (412 reviews)
  • Light In The Box Customer Care (166 reviews)
  • Light In The Box Account (78 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)