PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Gearbest

Lazada Philippines and Gearbest Overview

Total reviews
5479
3492
Company responses
0
0
Issues resolved
132
58

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5479 reviews. It is 1987 reviews more than Gearbest received since Mar 4, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lazada Philippines customer support team and Gearbest customer service.

Lazada Philippines and Gearbest Consumer Ratings

Rank
50 out of 434 in Auctions and Marketplaces category
37 out of 1146 in Gadgets and Accessories category
Customer service
41 in category
No votes
Exchange, Refund and Cancellation Policy
38 in category
No votes
Website
45 in category
No votes

Lazada Philippines and Gearbest Rating Details

Customer service
1.6 (1973 reviews)
No votes
Reviewer's quote

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.7 (1724 reviews)
No votes
Reviewer's quote

I put in a claim for a refund/return, the seller refused, so I put in a dispute with Lazada, which they denied without giving any reason. I thought the refund would be a simple matter, so I didn't bother to tell Lazada I had a witness who would confirm only two boxes were delivered. As you can see...

Barry K

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain
Website
2.4 (1678 reviews)
No votes
Reviewer's quote

It's been 2 days and I have not yet received any LBC Remittance Code on my E-mail. Link to the form for the request resending the code on the official App/website is temporarily unavailable. Please send the code @rz14cosrb@gmail.com reference id: 2019122819050111540290000000000163820088967294thank...

Rz

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Lazada Philippines and Gearbest Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Prices
  • Price
  • Customer service
Cons
  • Poor customer service
  • Give false information
  • Service
  • Horrible customer service
  • Customer service
  • Slow shipping

Lazada Philippines and Gearbest Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Lazada Philippines and Gearbest Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Lazada Philippines and Gearbest Latest Reviews

Recent published reviews

1 year refund not processed until now

Read all 5479 reviews

My order is in the Swiss Post they Said l should give them the details to prove that it is truly my order ( my invoice,...

Read all 3492 reviews

Lazada Philippines and Gearbest Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1421 reviews)
  • Lazada Philippines Customer Care (517 reviews)
  • Lazada Philippines Delivery Service (323 reviews)
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)