PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Gearbest and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5213 reviews. It is 1734 reviews more than Gearbest received since Mar 4, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Lazada Philippines customer service.
Gearbest and Lazada Philippines Consumer Ratings
Rank
33
out of 1198 in Gadgets and Accessories category
57
out of 475 in Auctions and Marketplaces category
Customer service
26
in category
48
in category
Website
35
in category
51
in category
Exchange, Refund and Cancellation Policy
21
in category
40
in category
Gearbest and Lazada Philippines Rating Details
Customer service
3.1 (2446 reviews)
1.6 (1893 reviews)
Reviewer's quote
...No live customer service Unreliable Lack of proper communication And any more problems with this company..
Henry S
...I tried emailing them and there's no response at all even when i'm calling their customer support all they said was they will try to contact the courier and ask why my order was not yet shipped and will reply to me within 48hrs which did not happen..
Ralph Matthew M
Website
3.6 (2313 reviews)
2.4 (1615 reviews)
Reviewer's quote
Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..
Luisangel
...There is no cancel option for me on Lazada's website. The product cost ₱528. 00 + $50 for shipping...
Nerissa H
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.7 (1668 reviews)
Reviewer's quote
...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..
PissedConsumer1652810
CANT CANCEL MY ORDER POOR LAZADA!!
PissedConsumer1729992
Gearbest and Lazada Philippines Pros and Cons
Pros
Prices
Price
Customer service
Cash on delivery
Fast delivery
Wide array of products
Cons
Horrible customer service
Customer service
Slow shipping
Poor customer service
Give false information
Service
Gearbest and Lazada Philippines Most Positive Reviews
Top rated reviews
5
My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...
How would you compare Gearbest vs Lazada Philippines?