PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Lazada Philippines

Gearbest and Lazada Philippines Overview

Total reviews
3479
5213
Company responses
0
0
Issues resolved
58
126

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5213 reviews. It is 1734 reviews more than Gearbest received since Mar 4, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Lazada Philippines customer service.

Gearbest and Lazada Philippines Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
57 out of 475 in Auctions and Marketplaces category
Customer service
26 in category
48 in category
Website
35 in category
51 in category
Exchange, Refund and Cancellation Policy
21 in category
40 in category

Gearbest and Lazada Philippines Rating Details

Customer service
3.1 (2446 reviews)
1.6 (1893 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

...I tried emailing them and there's no response at all even when i'm calling their customer support all they said was they will try to contact the courier and ask why my order was not yet shipped and will reply to me within 48hrs which did not happen..

Ralph Matthew M
Website
3.6 (2313 reviews)
2.4 (1615 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...There is no cancel option for me on Lazada's website. The product cost ₱528. 00 + $50 for shipping...

Nerissa H
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.7 (1668 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

CANT CANCEL MY ORDER POOR LAZADA!!

PissedConsumer1729992

Gearbest and Lazada Philippines Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Poor customer service
  • Give false information
  • Service

Gearbest and Lazada Philippines Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

Gearbest and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

Gearbest and Lazada Philippines Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews
2

I have ordered 2 jackets, both due for delivery today, only 1 was delivered

Read all 5213 reviews

Gearbest and Lazada Philippines Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Lazada Philippines Shipping Service (1350 reviews)
  • Lazada Philippines Customer Care (495 reviews)
  • Lazada Philippines Delivery Service (316 reviews)