PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geekbuying and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geekbuying
Gearbest

Geekbuying and Gearbest Overview

Total reviews 72 3590
Company responses 0 0
Issues resolved 1 62

Geekbuying and Gearbest Consumer Ratings

Rank
195 out of 677 in Auctions and Marketplaces category
35 out of 892 in Gadgets and Accessories category
Customer service
180 in category
28 in category
Product or Service Quality
188 in category
30 in category
Exchange, Refund and Cancellation Policy
177 in category
24 in category
Website
193 in category
35 in category

Geekbuying and Gearbest Rating Details

Customer service
1.3
(40 reviews)
3.1
(2496 reviews)
Reviewer's quote

... it does not work at all anymore the wire has snapped Ive trying to get in contact to get a refund or an exchange for this product for over a week now and the customer service has no been helpful one time this matter is quite serious because I use this bike to get to work I need this issue resolved....

Read full review

Hallo, ich habe folgende e-mail vom Verkรคufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

Read full review
Product or Service Quality
1.4
(36 reviews)
3.4
(2225 reviews)
Reviewer's quote

Unfortunately, It starts dripping water, therefore, I wanted to return it or send it to the service. I created 3 times tickets for the same problem, but they have been keeping me on hold for more than a month to give me an address for sending it back. They offer me a small amount of money for...

Read full review

...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

Read full review
Exchange, Refund and Cancellation Policy
1.3
(35 reviews)
3.1
(2339 reviews)
Reviewer's quote

...They approved a refund so the dispute I filed with them was closed. In December, I still had not received a refund. They said they had refunded it and sent a payment sheet showing a refund in August...

Read full review

Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

Read full review
Website
1.7
(31 reviews)
3.6
(2362 reviews)
Reviewer's quote

...business days for updating the tracking information by Carrier during the peak time or holiday season" 25 days now and still no tracking information on DHL website, and no sign of delivery, last contact with geekbuying was at a weekend when no logistics staff were working, have to try again during the week....

Read full review

The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

Read full review

Geekbuying and Gearbest Pros and Cons

Pros
  • Competitve pricing
  • Free shipping
  • Prices
  • Prices
  • Price
  • Customer service
Cons
  • Do not take responsebility
  • Customer service
  • Worst customer experience
  • Horrible customer service
  • Being cheated
  • Customer care

Geekbuying and Gearbest Most Positive Reviews

Top rated reviews
4.7

geekbuying is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts...

Read full review
5

I bought Blackview Breeze v2 from Gearbest.com. It's a very nice smartphone and works pretty good. The looks are...

Read full review
4.4

Good delivery time and good service .Thanks a lot! I am happy with the product and also with the service, so I will...

Read full review
5

I order my xiaomi redmi note 2 prime (32GB RAM and 2.2 GHz CPU freq) about 2 month ago on Gearbest (order number...

Read full review

Geekbuying and Gearbest Most Critical Reviews

Lowest rated reviews
1

order n 412****
serial number : Z L14 Q64G401********
3 email sent and i doubt to receive answer (2 week of silence, that...

Read full review
1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

Read full review
1

2/08/2016 Was sent a defective phone. I tried to contact them by phone, live chat and email and no response. I need to...

Read full review
1

Purchased the DM007 Drone. Received it in a short period of time. But it wouldn't fly. I emailed them back and forth....

Read full review

Geekbuying and Gearbest Latest Reviews

Recent published reviews
No votes

Geekbuying.com . Order#134244 about 4 weeks ago I ordered and paid with card, 3 bottles of (now sports creatine...

Read full review
No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

Read full review
No votes

I was someone just a little bit ago got my temporary password Im being billed for 2 transactions and I three times to...

Read full review
No votes

I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying...

Read full review