PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geekbuying and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geekbuying
Gearbest

Geekbuying and Gearbest Overview

Total reviews
53
3479
Company responses
0
0
Issues resolved
1
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 3426 reviews more than Geekbuying received since Feb 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Geekbuying customer support team and Gearbest customer service.

Geekbuying and Gearbest Consumer Ratings

Rank
281 out of 1946 in Telecommunications category
33 out of 1198 in Gadgets and Accessories category
Customer service
200 in category
26 in category
Exchange, Refund and Cancellation Policy
194 in category
21 in category
Product or Service Quality
215 in category
29 in category

Geekbuying and Gearbest Rating Details

Customer service
1.3 (36 reviews)
3.1 (2446 reviews)
Reviewer's quote

Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...

MANOURY n

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.3 (32 reviews)
3.2 (2292 reviews)
Reviewer's quote

They sent me an invoice by email, where they only changed the date of issue to 12/29/2018, and the information Personal gift, in the foreign exchange involved, remains the same, and described as Communication instrument, what is the problem in declaring as a smartphone ? I have all the messages...

Marcelo S

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810
Product or Service Quality
1.5 (31 reviews)
3.5 (2176 reviews)
Reviewer's quote

...The 4K camera quality is a joke, the left side of picture was clear, but the right side was blurry. Probably why it was sent back in the first place. I upgraded the firmware on the drone to see if that would make a difference...

Patricia S

Horrible company with horrible customer service. Bought a smart watch, never received it. Asked for refund...

JIm

Geekbuying and Gearbest Pros and Cons

Pros
  • Competitve pricing
  • Free shipping
  • Prices
  • Prices
  • Price
  • Customer service
Cons
  • Do not take responsebility
  • Customer service
  • Worst customer experience
  • Horrible customer service
  • Customer service
  • Slow shipping

Geekbuying and Gearbest Most Positive Reviews

Top rated reviews
4.8

geekbuying is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Geekbuying and Gearbest Most Critical Reviews

Lowest rated reviews
1

Jkohjok I want my money back

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Geekbuying and Gearbest Latest Reviews

Recent published reviews
1

I bought a Hubsan Zino drone. When I received the drone, It was clearly a "used" drone that had been returned for proble...

Read all 53 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Geekbuying and Gearbest Products and Services

Most reviewed product and services
  • Geekbuying Shipping Service (9 reviews)
  • Geekbuying Customer Care (4 reviews)
  • Geekbuying Cell Phone (2 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)