PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geekbuying and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Geekbuying and Gearbest Overview

Total reviews
Company responses
Issues resolved

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3492 reviews. It is 3438 reviews more than Geekbuying received since Feb 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Geekbuying customer support team and Gearbest customer service.

Geekbuying and Gearbest Consumer Ratings

282 out of 1909 in Telecommunications category
37 out of 1145 in Gadgets and Accessories category
Customer service
195 in category
27 in category
Exchange, Refund and Cancellation Policy
190 in category
22 in category
Product or Service Quality
217 in category
29 in category

Geekbuying and Gearbest Rating Details

Customer service
1.3 (36 reviews)
3.1 (2449 reviews)
Reviewer's quote

Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...


...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.3 (32 reviews)
3.2 (2297 reviews)
Reviewer's quote

...They promised to refund all of my money. That didn't happen. Worst company in the world!! A clearing house for used returned products that are sold as new!!! Worst online purchase experience ever!!! I knew that these people were going to rip me off...

Patricia S

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Product or Service Quality
1.5 (31 reviews)
3.5 (2177 reviews)
Reviewer's quote

The responsibility for completing the invoice was from the company, I paid for a product that I do not even know if I will receive, thanks to the incorrect information they presented. Now they tell me that I must wait to see if the item returns to them and that they will analyze the reason yet,...

Marcelo S

Horrible company with horrible customer service. Bought a smart watch, never received it. Asked for refund...


Geekbuying and Gearbest Pros and Cons

  • Competitve pricing
  • Free shipping
  • Prices
  • Prices
  • Price
  • Customer service
  • Do not take responsebility
  • Customer service
  • Worst customer experience
  • Horrible customer service
  • Customer service
  • Slow shipping

Geekbuying and Gearbest Most Positive Reviews

Top rated reviews

geekbuying is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts...


My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Geekbuying and Gearbest Most Critical Reviews

Lowest rated reviews

Jkohjok I want my money back


Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Geekbuying and Gearbest Latest Reviews

Recent published reviews

Estoy devolviendo un teléfono, por favor.

Read all 54 reviews

My order is in the Swiss Post they Said l should give them the details to prove that it is truly my order ( my invoice,...

Read all 3492 reviews

Geekbuying and Gearbest Products and Services

Most reviewed product and services
  • Geekbuying Shipping Service (9 reviews)
  • Geekbuying Customer Care (4 reviews)
  • Geekbuying Cell Phone (3 reviews)
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)