Gearbest vs Geekbuying: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Geekbuying as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Gearbest

3.3

Geekbuying

1.6

Gearbest

Geekbuying

Gearbest and Geekbuying Overview

Total reviews

3491

Company responses

Issues resolved

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3491 reviews. It is 3437 reviews more than Geekbuying received since Feb 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Geekbuying customer service.

Gearbest and Geekbuying Consumer Ratings

Rank

37 out of 1143 in Gadgets and Accessories category

281 out of 1908 in Telecommunications category

Customer service

27 in category

198 in category

Website

36 in category

228 in category

Exchange, Refund and Cancellation Policy

22 in category

194 in category

Gearbest and Geekbuying Rating Details

Customer service

3.1 (2449 reviews)

1.3 (36 reviews)

Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...

MANOURY n

Website

3.6 (2314 reviews)

1.8 (28 reviews)

Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...-5 business days for updating the tracking information by Carrier during the peak time or holiday season" 25 days now and still no tracking information on DHL website, and no sign of delivery, last contact with geekbuying was at a weekend when no logistics staff were working, have to try again during the week. Have little to no faith the item has even been sent out, or that it will turn up at all, will be contacting my banks ...

Abdullah

Exchange, Refund and Cancellation Policy

3.2 (2297 reviews)

1.3 (32 reviews)

Reviewer's quote

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

...They promised to refund all of my money. That didn't happen. Worst company in the world!! A clearing house for used returned products that are sold as new!!! Worst online purchase experience ever!!! I knew that these people were going to rip me off...

Patricia S