PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Geekbuying as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Geekbuying

Gearbest and Geekbuying Overview

Total reviews 3535 59
Company responses 0 0
Issues resolved 59 1

Gearbest and Geekbuying Consumer Ratings

Rank
42 out of 812 in Gadgets and Accessories category
328 out of 1429 in Telecommunications category
Customer service
32 in category
250 in category
Website
40 in category
261 in category
Exchange, Refund and Cancellation Policy
29 in category
242 in category
Diversity of Products or Services
41 in category
220 in category

Gearbest and Geekbuying Rating Details

Customer service
3.1 (2472 reviews)
1.3 (38 reviews)
Reviewer's quote

Best Regards Vivian Gearbest Customer Service http://www. gearbest. com/ attachment 1 attachment 2 attachment 3 attachment 4 christopher Davis At 10/13/2020 05:55:21 CSTWhat there Email address or how can I get contact with them C Davis Gearbest Customer Support At 10/15/2020 11:50:59 CST Dear...

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Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...

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Website
3.6 (2345 reviews)
1.7 (30 reviews)
Reviewer's quote

Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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...-5 business days for updating the tracking information by Carrier during the peak time or holiday season" 25 days now and still no tracking information on DHL website, and no sign of delivery, last contact with geekbuying was at a weekend when no logistics staff were working, have to try again during the week. Have little to no faith the item has even been sent out, or that it will turn up at all, will be contacting my banks ...

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Exchange, Refund and Cancellation Policy
3.2 (2320 reviews)
1.3 (33 reviews)
Reviewer's quote

that were sent to the shipping address on them, and / government issued ID; 4) I supplied to them: a copy of the declarations page of my homeowner Insurance policy that showed the address, my name, and that it was currently in effect - I also supplied a copy of my Veteran's ID AND the most current...

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...They approved a refund so the dispute I filed with them was closed. In December, I still had not received a refund. They said they had refunded it and sent a payment sheet showing a refund in August...

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Diversity of Products or Services
3.7 (2257 reviews)
1.9 (28 reviews)
Reviewer's quote

Not only was I treated very rudely and disrespectfully but I also did not receive the services that I paid for. In the end, I learned that this company doesn't really care about their customers. They only care about their money and that's not right at all !!! I am highly upset and highly annoyed...

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Worst company in the world!! A clearing house for used returned products that are sold as new!!! Worst online purchase experience ever!!! I knew that these people were going to rip me off. Geekbuying is nothing but a company of thieves. They deliberately lied to me when they said they would pay for...

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Gearbest and Geekbuying Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Competitve pricing
  • Free shipping
  • Prices
Cons
  • Horrible customer service
  • Being cheated
  • Customer care
  • Do not take responsebility
  • Customer service
  • Worst customer experience

Gearbest and Geekbuying Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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4.8

geekbuying is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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4.5

Good delivery time and good service .Thanks a lot! I am happy with the product and also with the service, so I will...

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Gearbest and Geekbuying Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

Jkohjok I want my money back

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

17 days ago i have gave an order for the mobile phone but they havent still send out the phone that i have orderd for i...

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Gearbest and Geekbuying Latest Reviews

Recent published reviews
1

8 days to ship a 30 dollar vape and to this day it is still in the warehouse.......first and last time I'll be using...

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1.5

I purchased a drone from these crooks in June 2020. It would not fly. They approved a return, so I spent $69 and sent...

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1.9

Hector (The online Pre- sales live representative) was very rude and disrespectful. He did not only help in resolving my...

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1

In 10.2020 I bought the product PETBIZ (pet tracker) from GEEKBUYING - China Company, but it arrived and did not work du...

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Gearbest and Geekbuying Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (786 reviews)
  • Gearbest Marketplace (127 reviews)
  • Gearbest Repair (11 reviews)
  • Geekbuying Shipping Service (9 reviews)
  • Geekbuying Cell Phone (2 reviews)