PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Geekbuying as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Geekbuying

Gearbest and Geekbuying Overview

Total reviews
3491
54
Company responses
0
0
Issues resolved
58
1

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3491 reviews. It is 3437 reviews more than Geekbuying received since Feb 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Geekbuying customer service.

Gearbest and Geekbuying Consumer Ratings

Rank
37 out of 1143 in Gadgets and Accessories category
281 out of 1908 in Telecommunications category
Customer service
27 in category
198 in category
Website
36 in category
228 in category
Exchange, Refund and Cancellation Policy
22 in category
194 in category

Gearbest and Geekbuying Rating Details

Customer service
3.1 (2449 reviews)
1.3 (36 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...

MANOURY n
Website
3.6 (2314 reviews)
1.8 (28 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...-5 business days for updating the tracking information by Carrier during the peak time or holiday season" 25 days now and still no tracking information on DHL website, and no sign of delivery, last contact with geekbuying was at a weekend when no logistics staff were working, have to try again during the week. Have little to no faith the item has even been sent out, or that it will turn up at all, will be contacting my banks ...

Abdullah
Exchange, Refund and Cancellation Policy
3.2 (2297 reviews)
1.3 (32 reviews)
Reviewer's quote

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

...They promised to refund all of my money. That didn't happen. Worst company in the world!! A clearing house for used returned products that are sold as new!!! Worst online purchase experience ever!!! I knew that these people were going to rip me off...

Patricia S

Gearbest and Geekbuying Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Competitve pricing
  • Free shipping
  • Prices
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Do not take responsebility
  • Customer service
  • Worst customer experience

Gearbest and Geekbuying Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

4.8

geekbuying is an excellent website, I always buy it at great price and quality, it is possible to find many great gifts...

Gearbest and Geekbuying Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

Jkohjok I want my money back

Gearbest and Geekbuying Latest Reviews

Recent published reviews

When I just called it said bye and nothing else. Im still waiting on a 3D printer and its been a couple of months

Read all 3491 reviews

Estoy devolviendo un teléfono, por favor.

Read all 54 reviews

Gearbest and Geekbuying Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)
  • Geekbuying Shipping Service (9 reviews)
  • Geekbuying Customer Care (4 reviews)
  • Geekbuying Cell Phone (3 reviews)