PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Geekbuying as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Gearbest and Geekbuying Overview

Total reviews
Company responses
Issues resolved

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 3426 reviews more than Geekbuying received since Feb 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gearbest customer support team and Geekbuying customer service.

Gearbest and Geekbuying Consumer Ratings

33 out of 1198 in Gadgets and Accessories category
281 out of 1946 in Telecommunications category
Customer service
26 in category
200 in category
36 in category
226 in category
Exchange, Refund and Cancellation Policy
21 in category
195 in category

Gearbest and Geekbuying Rating Details

Customer service
3.1 (2446 reviews)
1.3 (36 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Tired of lies of the customer service ? Angry that they refuse waranty or refund ? Get only partial refund ? Or they simply stopped to answer you ? Then join the CLASS ACTION aivable in your country ! more détails coming soon with procedure details for each country and link to the proper customers...

3.6 (2313 reviews)
1.8 (28 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..


...-5 business days for updating the tracking information by Carrier during the peak time or holiday season" 25 days now and still no tracking information on DHL website, and no sign of delivery, last contact with geekbuying was at a weekend when no logistics staff were working, have to try again during the week. Have little to no faith the item has even been sent out, or that it will turn up at all, will be contacting my banks ...

Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.3 (32 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..


They sent me an invoice by email, where they only changed the date of issue to 12/29/2018, and the information Personal gift, in the foreign exchange involved, remains the same, and described as Communication instrument, what is the problem in declaring as a smartphone ? I have all the messages...

Marcelo S

Gearbest and Geekbuying Pros and Cons

  • Prices
  • Price
  • Customer service
  • Competitve pricing
  • Free shipping
  • Prices
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Do not take responsebility
  • Customer service
  • Worst customer experience

Gearbest and Geekbuying Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

I bought a Hubsan Zino drone. When I received the drone, It was clearly a "used" drone that had been returned for proble...

Read all 53 reviews

Gearbest and Geekbuying Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Geekbuying Shipping Service (9 reviews)
  • Geekbuying Customer Care (4 reviews)
  • Geekbuying Cell Phone (2 reviews)