PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PayMaya and GCash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PayMaya
GCash

PayMaya and GCash Overview

Total reviews
136
152
Company responses
0
0
Issues resolved
1
1

PayMaya and GCash Consumer Ratings

Rank
33 out of 208 in Cash Services category
14 out of 208 in Cash Services category
Value for money
18 in category
11 in category
Reliability
21 in category
11 in category
Customer service
28 in category
14 in category
Product or Service Quality
18 in category
11 in category

PayMaya and GCash Rating Details

Value for money
2 (35 reviews)
2.8 (23 reviews)
Reviewer's quote

pls help me about this the paymaya app have no solution of that error now how about my money?i am sending that money because of an emergency situation just like this one and they answering me that wala na yun di n mahahabol yun kailangan po naten lahat ng peran..

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...I will be using the money sana to pay for a loan. Yung 2100 na babayaran ko naging 2900 na. Nakakaasar na..

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Reliability
1.7 (34 reviews)
2 (24 reviews)
Reviewer's quote

I want to complain that I can't upgrade my account because i don't have the given I'd's that you needed.

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Transferred funds from G cash to BPI last April, apparently it got lost. G cash provided me with Bank trace # which has no record on banks end.Gcash insisting that transfer is successful. My god...This is already more than 2months. !!!

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Customer service
1.4 (33 reviews)
2 (23 reviews)
Reviewer's quote

...Called customer service and waited on queue for more than 30 mins, the IVR keep on giving longer waiting time. I was routed to a rude and very incompetent customer service rep. Her name is DJ, to summarize it: 1...

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I tried to call 2882 many time po but cannot connect sa mismong customer service always asking press 1 then my number ayaw po gumana ng mpin ko kahit anong answers ko s mga questions. Badly need to retrieve po ng MPIN ko theres a cash inside i needed to use 1020 philipine peso..

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Product or Service Quality
1.8 (31 reviews)
2.4 (27 reviews)
Reviewer's quote

...your call support was great but i would recommend if you can improve your service since i already waste most of my time dealing with this..

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...Its say it a 2% service charge. Your worst than the banks. can you explain it to me...

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PayMaya and GCash Pros and Cons

Pros
  • Convinient to use
  • Refunding the error
  • Log in error
  • Wallet
  • Convenient
  • Payment
Cons
  • No customer service replies
  • Lots of technical issue and poor cs
  • Money was not credited or added to my paymaya account
  • Not immediately refunding money
  • Pls refund to my gcash account
  • Gcash company

PayMaya and GCash Most Positive Reviews

Top rated reviews
5

This is thw first time that my money was drafted on my bank account but not credited to my paymaya account and the lady...

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5

bakit wala pa po yung gcash. bakit wala pa po yung pinasok ang pera sa gcash two days na po.

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4.5

Please take action on my case reference number 05480552, its been a week and still no actions to my concern. I really...

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5

I cant get My refundable money.

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PayMaya and GCash Most Critical Reviews

Lowest rated reviews
1

I requested to change my contact number lastt January 9, 2019. The agent said it will be processed after 2 business days...

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1

I topped up my Gcash account last 11/29 but it wasn't reflected in my Gcash account. I have been calling them back and...

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1

I requested to update my contact number siince I wasn't able to open my app anymore since the OPT was being sent to my...

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1

It's been four days now of non-stop emailing and they still have not returned our money. We need that money and they're...

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PayMaya and GCash Latest Reviews

Recent published reviews
1

Tried call number not working number

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1.5

Transferred funds from G cash to BPI last April, apparently it got lost. G cash provided me with Bank trace # which has...

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No votes

A person called me and asked my authentication number from gcash he said he was from gcash and before I know it I was...

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No votes

I've sent money transfer to BPI Family savings Bank on June 30,2020 at 11:17am,with account #3211084986 to Unicapital...

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PayMaya and GCash Products and Services

Most reviewed product and services
  • Paymaya Money Transfer (16 reviews)
  • Paymaya Customer Care (12 reviews)
  • Paymaya Account (8 reviews)
  • Gcash Money Transfer (20 reviews)
  • Gcash Account (15 reviews)