PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gbs Enterprises and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gbs Enterprises
Guardsman

Gbs Enterprises and Guardsman Overview

Total reviews 83 723
Company responses 0 0
Issues resolved 0 1

Gbs Enterprises and Guardsman Consumer Ratings

Rank
854 out of 2284 in Furniture and Decor category
787 out of 2284 in Furniture and Decor category
Customer service
540 in category
531 in category
Warranty
758 in category
493 in category
Reliability
510 in category
508 in category
Value for money
607 in category
608 in category

Gbs Enterprises and Guardsman Rating Details

Customer service
1.1
(51 reviews)
1.1
(277 reviews)
Reviewer's quote

Very unsatisfactory customer service. Been talking to a manager and still no quick response. I have sent several emails to her and she finally replied saying she had been off for a couple of days and apologized for not getting right back to me and Then I asked her questions about my case The very...

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How long is it ok to wait on line for a customer service person? How many people can possibly be calling for me to be the next person for 2:30 hours?..

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Warranty
1
(47 reviews)
1.1
(233 reviews)
Reviewer's quote

...I'm still trying to figure out what the warranty was for. Not worth the extra money..

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...I do not have a six digit number for the warranty. I cant get it to recognize my phone number so I cannot sign on to file a claim. When I am transferred to someone who is supposed to be able to help help me the phone is disconnected, this had happened five times...

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Reliability
1
(46 reviews)
1.1
(219 reviews)
Reviewer's quote

Protection plan is a scam. It's supposed to cover rips and tears. Our love seat fabric is pulling apart by the cup holders. Was told that it isn't covered because it's in a seam. I sent them pictures showing it is not in a seam and they said they aren't covering it. Wouldn't let us talk to a...

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Any excuse to deny the claim !! Weeks of waiting broken promises.Look at the BBB reports these people are crooks.

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Value for money
1.1
(44 reviews)
1.1
(213 reviews)
Reviewer's quote

...I am not happy about my damaged dresser! If broken legs and particle board is not covered then what is???? This is absolutely ridiculous! I want my dresser either fixed or replaced! If not, give me my money back! I paid for coverage! This is ridiculous!!! 843-267-****..

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...Guardsman is s scam and like most " Extended Warranty" scams good luck getting something done once they have your money. What a waste of $350. I would give zero stars if I could..

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Gbs Enterprises and Guardsman Pros and Cons

Pros
  • There are no pros
  • Products we bought
  • Very dissatisfied
  • No pros
  • Some of the staff
Cons
  • Anything i experienced and they dont even call you back
  • Customer service is awful
  • Customer service
  • Horrible customer service
  • Misrepresents coverage
  • Failure to live up to warranty

Gbs Enterprises and Guardsman Most Positive Reviews

Top rated reviews
No votes
4.6

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

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No votes
4.4

All is well now. I called to follow-up on a warranty and was placed on hold for more than forty minutes, and without...

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Gbs Enterprises and Guardsman Most Critical Reviews

Lowest rated reviews
1

Filed legitimate warranty , according to the representative they sent out, but claim was denied anyway. My leather...

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1

We filed a claim on our elite 5 year plan to service the loveseat recliner motor that stop working while the chair was...

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1

DO NOT BUY THEIR PRODUCTS!! I bought a mattress protector from an Ashley Furniture store when I bought a new mattress....

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1

I was able to remove a stain with their product, but their product left a big ring and now they refuse to fix it. ...

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Gbs Enterprises and Guardsman Latest Reviews

Recent published reviews
1.3

I called GBS when I noticed a break of the arm on my Sofa on other stains. They said that They didn't cover any breaks...

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1

I purchased a wave hybrid Snow protection plan for my mattress. I do not have a six digit number for the warranty. I can...

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1

I called yr customer service department to set up someone to clean my leather sofa and chair
a service man came out took...

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No votes

I called yesterday to make my claim. Your unpleasant representative took my information, wasted my time, and finally...

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