PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gbs Enterprises and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gbs Enterprises
Guardsman

Gbs Enterprises and Guardsman Overview

Total reviews
49
622
Company responses
0
0
Issues resolved
0
0

Guardsman was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 622 reviews. It is 573 reviews more than Gbs Enterprises received since Aug 31, 2015.

Gbs Enterprises and Guardsman Consumer Ratings

Rank
510 out of 2129 in Furniture and Decor category
503 out of 2129 in Furniture and Decor category
Customer service
317 in category
305 in category
Reliability
275 in category
273 in category
Staff
342 in category
325 in category

According to consumer ratings and reviews, Guardsman ranks 7 points higher in the Furniture and Decor category than Gbs Enterprises. People gave Gbs Enterprises 1 stars for Customer service criterion in Furniture and Decor category and it is 277 points higher than the worst rated brand in this category. At the same time, Guardsman was rated 1.1 stars for Customer service criterion in this category and it is 289 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Guardsman has a higher rating than Gbs Enterprises. Regarding Staff criterion, consumers gave Gbs Enterprises 1 stars and it is 57% worse than other in category. Guardsman however was rated 1.3 stars and it is 55% worse than other in category.

Gbs Enterprises and Guardsman Rating Details

Customer service
1 (31 reviews)
1.1 (211 reviews)
Reviewer's quote

Customer rep. Refused to allow claim on furniture. Said it was to late to file a complaint...

PissedConsumer1680468

...Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call..

Barry L
Reliability
1 (27 reviews)
1.1 (168 reviews)
Reviewer's quote

No response after 7 months after filing a claim. Followed up with emails and phone calls with no response. Can’t get anyone on the phone and no reply to emails!!!! I PAID FOR THE PROTECTION AND THEY ARE NOT FOLLOWING THROUGH!!!

PissedConsumer1720964

Purchased two leather recliner couches from Nebraska Furniture Mart two years ago. The couches have been great, but the leather under the center console began to peel. I had purchased the extended warranty through Guardsman and emailed them photos regarding this issue at the beginning of September....

Alvenia
Staff
1 (27 reviews)
1.3 (163 reviews)
Reviewer's quote

We purchased some patio furniture and they will not warranty the claim because they said our warranty wasn’t an outdoor warranty so we called Ashley furniture and they updated the warranty to be an outdoor warranty And sent it to GBS then GBS said they wouldn’t honor the warranty after that because...

Angela L

...in this company that doesnt care a bit Every time i call it takes some times 45 mins to speak to a rep so if you really think about it they are either short staff or some many customers like me ate not happy. They didnt have the decency to call me after callong them three...

PissedConsumer1636333

Gbs Enterprises and Guardsman Pros and Cons

Pros
  • There are no pros
  • Products we bought
  • Very dissatisfied
  • Some of the staff
  • Quick response
Cons
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back
  • Horrible customer service
  • Unwilling to resolve issue
  • Misrepresents coverage

Gbs Enterprises and Guardsman Most Positive Reviews

Top rated reviews
No votes
4.5

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

Gbs Enterprises and Guardsman Most Critical Reviews

Lowest rated reviews
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

Gbs Enterprises and Guardsman Latest Reviews

Recent published reviews
1

No response after 7 months after filing a claim. Followed up with emails and phone calls with no response. Can’t get...

Read all 49 reviews
1

Purchased two leather recliner couches from Nebraska Furniture Mart two years ago. The couches have been great, but the...

Read all 622 reviews

Gbs Enterprises and Guardsman Products and Services

Most reviewed product and services
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (3 reviews)
  • Guardsman Protection Plan (275 reviews)
  • Guardsman Claim (88 reviews)
  • Guardsman Warranty (40 reviews)