PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gbs Enterprises and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gbs Enterprises
Guardsman

Gbs Enterprises and Guardsman Overview

Total reviews
51
627
Company responses
0
0
Issues resolved
0
0

Guardsman was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 627 reviews. It is 576 reviews more than Gbs Enterprises received since Aug 31, 2015.

Gbs Enterprises and Guardsman Consumer Ratings

Rank
515 out of 1894 in Furniture and Decor category
508 out of 1894 in Furniture and Decor category
Customer service
325 in category
315 in category
Reliability
280 in category
278 in category
Value for money
361 in category
356 in category

According to consumer ratings and reviews, Guardsman ranks 7 points higher in the Furniture and Decor category than Gbs Enterprises. People gave Gbs Enterprises 1 stars for Customer service criterion in Furniture and Decor category and it is 280 points higher than the worst rated brand in this category. At the same time, Guardsman was rated 1.1 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Guardsman has a higher rating than Gbs Enterprises. Regarding Value for money criterion, consumers gave Gbs Enterprises 1 stars and it is 60% worse than other in category. Guardsman however was rated 1.1 stars and it is 59% worse than other in category.

Gbs Enterprises and Guardsman Rating Details

Customer service
1 (33 reviews)
1.1 (215 reviews)
Reviewer's quote

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

Anijah

...Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call..

Barry L
Reliability
1 (29 reviews)
1.1 (172 reviews)
Reviewer's quote

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few times we have filed a claim in the past were absolutely no problem. Now they use a company called GBS and they are a scam. We contacted the BBC about them not covering rips and...

Terrie Taylor Jordan

Bought a protection plan for a very expensive sectional, made a call after it had some damage from a pet. Come to find out it doesnt cover pet damage and that was never explained to me, all I was told was it covers all damages. My recommendation is to skip paying for this useless protection plan!

Kalyn
Value for money
1 (29 reviews)
1.1 (161 reviews)
Reviewer's quote

They just don’t want to have to fix the problem as it will cost them to much money. So we ask for our money back on the warranty since they wouldn’t honor it and they said they would still charge us the service charge for having the guy come out and look at her product but we would have to write...

Angela L

...DO NOT WASTE YOUR MONEY ON THIS EXTENDED WARRANTY, ITS A SCAM..

Alvenia

Gbs Enterprises and Guardsman Pros and Cons

Pros
  • There are no pros
  • Products we bought
  • Very dissatisfied
  • No pros
  • Some of the staff
Cons
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back
  • Horrible customer service
  • Unwilling to resolve issue
  • Misrepresents coverage

Gbs Enterprises and Guardsman Most Positive Reviews

Top rated reviews
No votes
4.5

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

Gbs Enterprises and Guardsman Most Critical Reviews

Lowest rated reviews
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

Gbs Enterprises and Guardsman Latest Reviews

Recent published reviews
1

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few...

Read all 51 reviews
1

Bought a protection plan for a very expensive sectional, made a call after it had some damage from a pet. Come to find...

Read all 627 reviews

Gbs Enterprises and Guardsman Products and Services

Most reviewed product and services
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (4 reviews)
  • Guardsman Protection Plan (278 reviews)
  • Guardsman Claim (89 reviews)
  • Guardsman Warranty (40 reviews)