PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gbs Enterprises and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gbs Enterprises
Guardsman

Gbs Enterprises and Guardsman Overview

Total reviews 66 659
Company responses 0 0
Issues resolved 0 0

Gbs Enterprises and Guardsman Consumer Ratings

Rank
581 out of 1475 in Furniture and Decor category
569 out of 1475 in Furniture and Decor category
Customer service
352 in category
344 in category
Reliability
314 in category
309 in category
Warranty
484 in category
300 in category
Product or Service Quality
362 in category
356 in category

Gbs Enterprises and Guardsman Rating Details

Customer service
1 (41 reviews)
1.1 (238 reviews)
Reviewer's quote

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

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...Went online to get a customer service number and it was a non-working number. Have not heard anything from them regarding my online claim and cant get through on the phone. What kind of insurance is this???..

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Reliability
1 (38 reviews)
1.1 (189 reviews)
Reviewer's quote

I submitted a claim with pictures on June,2020 as January 2021 I haven't received a repair technician or the damage parts they promise to send me back on November 16,2020I just called the again today 1/13/2021 and one of their reps said that they can't find the parts I need because of the"...

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I reported a rip on my couch on January 14, 2019. The company and I went back and forth via email for a while after I sent the paperwork in. Ultimately they said theyd be sending a replacement part out within 6-8 weeks. Im in the military, so I went to the field for a month while waiting for the...

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Warranty
1 (37 reviews)
1.1 (199 reviews)
Reviewer's quote

Salesman basically insisted we purchase the warranty. While we never fall for the overpriced, worthless extended warranty spiel, we were tired and figured we would be out nothing with the promise that if we didn't use the protection plan, we would get the credit back for store use after the 5...

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...Do not buy this warranty..

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Product or Service Quality
1 (35 reviews)
1.1 (196 reviews)
Reviewer's quote

...Doesn't sound like they actually provide the service they sell. Talked to 5 different Ashleys reps and they all told me GBS is crap and we will never get our couch fixed..

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...I had already paid for the product, so I had no choice but to be at the mercy of Guardsman. I would never do business with them again, there are plenty of other services that do the same thing..

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Gbs Enterprises and Guardsman Pros and Cons

Pros
  • There are no pros
  • Products we bought
  • Very dissatisfied
  • No pros
  • Some of the staff
Cons
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back
  • Horrible customer service
  • Failure to live up to warranty
  • Misrepresents coverage

Gbs Enterprises and Guardsman Most Positive Reviews

Top rated reviews
No votes
4.6

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

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No votes
4.3

I received a geode as a gift and immediately dropped it and broke the corner off of my end table. I called Guardsman,...

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Gbs Enterprises and Guardsman Most Critical Reviews

Lowest rated reviews
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

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1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

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1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

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1

First of all I called an answering service who took my information and related it to Guardsman without doing a physical...

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Gbs Enterprises and Guardsman Latest Reviews

Recent published reviews
1

I submitted a claim with pictures on June,2020 as January 2021 I haven't received a repair technician or the damage part...

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No votes

I had put a claim on my furniture that isnt working about a year ago
They have no clue what they are doing
They finally te...

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1

Purchased 5000.00 worth of furniture from Underpriced Furniture in Norcross, Ga. Salesman basically insisted we...

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No votes

I put a claim in for a sectional I bought, the technician came to my house and was unable to repair it. I already knew t...

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Gbs Enterprises and Guardsman Products and Services

Most reviewed product and services
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (5 reviews)
  • Guardsman Protection Plan (284 reviews)
  • Guardsman Claim (90 reviews)
  • Guardsman Warranty (41 reviews)