PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Gateway One Lending as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Gateway One Lending

Westlake Financial Services and Gateway One Lending Overview

Total reviews 545 176
Company responses 0 0
Issues resolved 1 1

Westlake Financial Services and Gateway One Lending Consumer Ratings

Rank
371 out of 1883 in Financial Services category
247 out of 1883 in Financial Services category
Interest Rate
198 in category
112 in category
Website
301 in category
160 in category
Product or Service Quality
245 in category
153 in category
Customer service
288 in category
168 in category

Westlake Financial Services and Gateway One Lending Rating Details

Interest Rate
1.3 (124 reviews)
1.8 (63 reviews)
Reviewer's quote

very rude customer service, too much interest rate. I would not recommend this company to anyone! ..

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They actually gave me an interest rate just one percent above what I was trying to get and it is almost nine percent below what I am paying now, so that was a point in their favor. When they called me for my interview the lady was very polite, direct and to the point about information she needed to...

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Website
1.4 (120 reviews)
2 (64 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

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...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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Product or Service Quality
1.3 (119 reviews)
1.7 (67 reviews)
Reviewer's quote

Ive been sending my title 10 active duty orders to these people since October of 2018 to receive my SCRA (Service member Civil Relief Act) which would bring my interests rate from 20. 09% down to 6. 00%...

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...I did pay as agreed never had to call customer service for anything..

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Customer service
1.2 (115 reviews)
1.6 (75 reviews)
Reviewer's quote

Where do I start? This company has the rudest customer service ever. They hide behind their so-called policies and will not clarify your payments and speak in circles . They dont contact you when they take the vehicle...

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...Pretty *** customer service for an early pay customer..

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Westlake Financial Services and Gateway One Lending Pros and Cons

Pros
  • I dont
  • Gave me an auto loan
  • How they help me when i needed it
  • Never having to talk to them
  • Financing
  • Customer serivec
Cons
  • Customer service
  • Unwilling to help customers
  • Shady business practices
  • Customer service
  • Very poor phone skills
  • Service

Westlake Financial Services and Gateway One Lending Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

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5

You were late.... Pay ur bills

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5

LikeI was very pleased with the service if Van N. Today. He was very helpful and understanding

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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Westlake Financial Services and Gateway One Lending Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

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1

Absolute worst customer service i have ever experienced!!!!!

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1

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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Westlake Financial Services and Gateway One Lending Latest Reviews

Recent published reviews
3.3

I purchased my SUV in mid June 2020 in Nevada at an establishment hat has stores in almost every state. And it still...

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No votes

Trying to get a payoff-phone number not working

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1

This company is terrible very terrible they pray on their consumers and can't even get out of a loan I've paid already...

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No votes

Hello,
My name: Mihwa Kim
My phone#:916-230-7479
My vehicle:2012 Honda Accord LE
I'd like to check your website link that ww...

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Westlake Financial Services and Gateway One Lending Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (183 reviews)
  • Westlake Financial Services Auto Loan (56 reviews)
  • Westlake Financial Services Customer Care (31 reviews)
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (34 reviews)
  • Gateway One Lending Customer Care (21 reviews)