PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Gateway One Lending as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Gateway One Lending

Westlake Financial Services and Gateway One Lending Overview

Total reviews
522
160
Company responses
0
0
Issues resolved
1
1

Westlake Financial Services was first mentioned on PissedConsumer on Feb 7, 2008 and since then this brand received 522 reviews. It is 362 reviews more than Gateway One Lending received since Feb 26, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gateway One Lending customer support team than with Westlake Financial Services customer service.

Westlake Financial Services and Gateway One Lending Consumer Ratings

Rank
328 out of 2601 in Financial Services category
214 out of 2601 in Financial Services category
Interest Rate
177 in category
94 in category
Website
266 in category
189 in category
Product or Service Quality
213 in category
134 in category

According to consumer ratings and reviews, Gateway One Lending ranks 114 points higher in the Financial Services category than Westlake Financial Services. People gave Westlake Financial Services 1.2 stars for Interest Rate criterion in Financial Services category and it is 221 points higher than the worst rated brand in this category. At the same time, Gateway One Lending was rated 1.7 stars for Interest Rate criterion in this category and it is 304 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Gateway One Lending has a higher rating than Westlake Financial Services. Regarding Product or Service Quality criterion, consumers gave Westlake Financial Services 1.3 stars and it is 53% worse than other in category. Gateway One Lending however was rated 1.7 stars and it is 66% greater than other in category.

Westlake Financial Services and Gateway One Lending Rating Details

Interest Rate
1.2 (108 reviews)
1.7 (60 reviews)
Reviewer's quote

Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free market. My issue is that they have STOLEN my 2011 F250 King Ranch from the Wrecker yard where it was towed following an...

Phillip J

Called to ma a payment arrangement and the person tried to run the payment 4 times then said my card was invaid. I went to bank and was informed they had tried to tun payment r consecutive times and that there was nothing wrong with my card except that the funds were not available for the amount...

Makenzy
Website
1.4 (109 reviews)
2 (60 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

Jeffifer

...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

PissedConsumer552887
Product or Service Quality
1.3 (108 reviews)
1.7 (64 reviews)
Reviewer's quote

The impression I have of Westlake financial Service customer service, is that they are always on the defensive and never have a position of customer support, until the representative cut my call. They are not friendly and asked to speak with a supervisor and there is no supervisor operating at...

PissedConsumer1677172

This company treats us poorly. Just like comments on the below from Matt K 6/6/2019 when me and my husband both lost our job one week apart. I called and immediately to report our job loss. They doesn't even trying to negotiating with me, and they said to surrender the car when we need to...

kilee a

Westlake Financial Services and Gateway One Lending Pros and Cons

Pros
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
  • Never having to talk to them
  • Financing
  • Customer serivec
Cons
  • Unwilling to help customers
  • Shady business practices
  • Horrible customer service
  • Customer service
  • Very poor phone skills
  • Service

Westlake Financial Services and Gateway One Lending Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

5

You were late.... Pay ur bills

Westlake Financial Services and Gateway One Lending Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

1

Absolute worst customer service i have ever experienced!!!!!

Westlake Financial Services and Gateway One Lending Latest Reviews

Recent published reviews
1.7

They sent me no paper work of any kind . I tried to set up auto payment for my truck note through my bank and sent them...

Read all 522 reviews
1

After being told they would take payment via a card they didn't; then was told they could take payment via phone...

Read all 160 reviews

Westlake Financial Services and Gateway One Lending Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (181 reviews)
  • Westlake Financial Services Auto Loan (48 reviews)
  • Westlake Financial Services Customer Care (29 reviews)
  • Gateway One Lending Loan (35 reviews)
  • Gateway One Lending Auto Loan (33 reviews)
  • Gateway One Lending Customer Care (21 reviews)