PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gateway One Lending and Westlake Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gateway One Lending
Westlake Financial Services

Gateway One Lending and Westlake Financial Services Overview

Total reviews
173
547
Company responses
0
0
Issues resolved
1
1

Gateway One Lending and Westlake Financial Services Consumer Ratings

Rank
239 out of 1845 in Financial Services category
356 out of 1845 in Financial Services category
Customer service
165 in category
277 in category
Product or Service Quality
145 in category
241 in category
Website
158 in category
287 in category
Interest Rate
106 in category
196 in category

Gateway One Lending and Westlake Financial Services Rating Details

Customer service
1.6 (74 reviews)
1.2 (114 reviews)
Reviewer's quote

...Pretty *** customer service for an early pay customer..

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Where do I start? This company has the rudest customer service ever. They hide behind their so-called policies and will not clarify your payments and speak in circles . They dont contact you when they take the vehicle...

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Product or Service Quality
1.7 (67 reviews)
1.3 (118 reviews)
Reviewer's quote

...I did pay as agreed never had to call customer service for anything..

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Ive been sending my title 10 active duty orders to these people since October of 2018 to receive my SCRA (Service member Civil Relief Act) which would bring my interests rate from 20. 09% down to 6. 00%...

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Website
2 (64 reviews)
1.4 (121 reviews)
Reviewer's quote

...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

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Interest Rate
1.8 (63 reviews)
1.2 (124 reviews)
Reviewer's quote

They actually gave me an interest rate just one percent above what I was trying to get and it is almost nine percent below what I am paying now, so that was a point in their favor. When they called me for my interview the lady was very polite, direct and to the point about information she needed to...

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very rude customer service, too much interest rate. I would not recommend this company to anyone! ..

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Gateway One Lending and Westlake Financial Services Pros and Cons

Pros
  • Never having to talk to them
  • Financing
  • Customer serivec
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
Cons
  • Customer service
  • Very poor phone skills
  • Service
  • Unwilling to help customers
  • Shady business practices
  • Customer service

Gateway One Lending and Westlake Financial Services Most Positive Reviews

Top rated reviews
5

You were late.... Pay ur bills

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5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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5

LikeI was very pleased with the service if Van N. Today. He was very helpful and understanding

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Gateway One Lending and Westlake Financial Services Most Critical Reviews

Lowest rated reviews
1

Absolute worst customer service i have ever experienced!!!!!

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1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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1

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I...

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Gateway One Lending and Westlake Financial Services Latest Reviews

Recent published reviews
1

Have not received title to my truck

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No votes

illegally misrepresenting the fraudulent information and taking privet property from private property.located at our...

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No votes

You all are setting people up to fail because you making it hard for people to pay their car notes

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3

After office hours they were closed

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Gateway One Lending and Westlake Financial Services Products and Services

Most reviewed product and services
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (33 reviews)
  • Gateway One Lending Customer Care (21 reviews)
  • Westlake Financial Services Loan (182 reviews)
  • Westlake Financial Services Auto Loan (56 reviews)
  • Westlake Financial Services Customer Care (31 reviews)